Tickets
What are the different ticket types?
Zone A Plus: Best visibility at a table
Zone A: Best visibility
Zone B Plus: Great visibility at a table
Zone B: Great visibility
Balcony: Good visibility
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
The Hippodrome Theater
528 N 2nd St, Richmond, VA 23219
How do I get to the venue?
The venue is accessible by car, ride-share, and public transport. We recommend using ride-share services or public transportation.
Is there food served?
There is no food permitted or available. There are beverages available for purchase. Beverages are not allowed at seats without tables.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes.
Is there parking available?
There is a private lot and limited street parking available.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.