Tickets

What are the different ticket types?

Premium- Front Row

Zone A- Good visibility

Zone B-Good visibility

Zone C- Restricted Visibility

Tickets are allocated based on the best seat assigned in the purchased zone. Please purchase tickets together in order to be sat together.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my carer/caretaker?

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please note that the guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please email us here with proof of disability.

Here are some of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

FAQs for Flexible Refund Tickets (applicable for selected events)

What is the Flexible Refund Ticket?

The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.

When can I return my ticket?

You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to receive my refund?

No documentation is needed to claim your refund.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

St Peter's Church, Bournemouth, Hinton Rd, Bournemouth BH1 2EE.

How do I get to the venue?

Nearest station is Bournemouth Station.

Is there food served?

No.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

No

Is there parking available?

There is only public parking available