Needs > Tasks > Tech capability

User need

Task

Tech capability

Tech options

Example - intranet

User need

Task

Tech capability

Tech options

I need to know if my pay will increase next year

Quickly and easily access details of pay grades and scales, via search or navigation

Intranet page

Sharepoint pages, WordPress, new dedicated intranet system

I would like to know what the organisation’s corporate strategy is

Find and read a lengthy document from anywhere on any device

Document sharing platform

Sharepoint document library, Google Drive, Box, some other document management system

I need to know what colleagues are working on

Access a stream of status updates from colleagues stating their whereabouts and current workloads

Internal social network

Teams, Slack, Yammer