This Service includes subscriptions that automatically renew. Please read these Terms and Conditions of Use (the "Terms") carefully, in particular Section 3, "Payments, Subscriptions, and Cancellations", before starting a trial or completing a purchase for our auto-renewing subscription service. To avoid being charged, you must affirmatively cancel your Subscription at least 24 hours before the end of the trial or then-current subscription period. When purchasing a Subscription, you agree to its auto-renewal nature and acknowledge that to avoid charges, you must affirmatively cancel it.
Our privacy practices are detailed in our Privacy Policy/Notice. Please review the contents to understand how your personal information is collected, used, and shared.
PLEASE NOTE:Â THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION IN SECTION 5Â THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS. THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN ARBITRATION ON AN INDIVIDUAL BASIS. IN ARBITRATION, THERE IS NO JUDGE OR JURY, AND THERE IS LESS APPELLATE REVIEW THAN IN COURT. EXCEPT AS SPECIFIED BELOW IN SECTION 5, UNLESS YOU OPT OUT WITHIN 30 DAYS OF FIRST USE OF OUR SERVICE AS PROVIDED FOR IN SECTION 5, ARBITRATION IS THE EXCLUSIVE VENUE FOR ANY AND ALL DISPUTES AND IS MANDATORY.
FURTHERMORE, THESE TERMS CONTAIN IMPORTANT DISCLAIMERS (SECTION 6), CLASS ACTION WAIVER (SECTION 5), AND LIMITATION OF LIABILITY (SECTION 7).
Contents:
Part 2: Creator-Specific Terms
Part 3: Learner-Specific Terms
These General Terms apply to all users of the Service.
1.1. The provisions of these Terms and Conditions of Use ("Terms") govern the legal relationship between you and BetterMe International Limited (reg. No. HE 417945), with its registered office at Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus and/or its affiliates ("Company", "we", "us", "our").
1.2. These Terms establish a legally binding contractual relationship between you and the Company regarding your use of the Companyʼs ecosystem of digital products and services (collectively, the "Service" or "Services").
The Service includes, but is not limited to:
1.3. These Terms apply to all aspects of the Service, including all information, text, graphics, software, and content available for your use.
1.4. PLEASE READ THE TERMS CAREFULLY BEFORE USING THE SERVICE. You must accept these Terms to create a BetterMe account ("Account") and to access or use the Service. If you do not have an account, you accept these Terms by using any part of the Service. If you do not accept these terms, do not create an account or use the Service.
1.5. Please also review our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, policies, or documents that may be posted on the Service from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason.
1.6. To the extent permitted by applicable law, we may change, modify, supplement, or remove portions of these Terms from time to time in our sole discretion or, where required by applicable law, upon notice to you.
1.7. If any changes to these Terms may affect your use of the Service or your legal rights as the user of our Services, weʼll strive to notify you before the updateʼs effective date by sending an email to the email address connected with your Account or by any other convenient means. Such updates will be effective no less than 14 days from the date of notification unless applicable laws mandate a longer notice period, in which case the notice period will be no less than 30 days.
1.8. Any other changes will be notified to you only by updating the "Last updated" date of these Terms, and you waive any right to receive specific notice of each such change.
1.9. If you donʼt agree to the revisions, please stop using the Service, delete your account, or cancel your subscription before the effective date of the Terms. By continuing to use or access the Service after the updates come into effect, you agree to be bound by the revised Terms.
1.10. Depending on the Service you purchase, access, or use, additional specific terms will apply. These additional terms are an integral part of your agreement with us:
If you access or purchase a bundle of services (e.g., Academy subscription with access to the Platform), both sets of specific terms will apply to your use of the respective service components. If you are granted access to the Platform — including as part of an Academy subscription — you agree to comply with all applicable provisions of Part 2, regardless of whether you actively create or publish content. If there is a conflict between these General Terms and the specific terms in Part 2 or Part 3, the specific terms will prevail in relation to your use of the corresponding Service.
If you use the Academy, all inquiries must be directed to academy@betterme.world. If you use the Platform, please contact creator@betterme.world. If you are unsure which applies to your case, you may contact either address, and our team will redirect your request accordingly.
1.11. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, THEN DO NOT ACCESS OR USE THE SERVICE.
2.1. Eligibility. To use the Service and open an Account, you must: (a) Be at least eighteen (18) years old and have the legal capacity to enter into binding contracts. (b) Complete the Account registration process. (c) Agree to these Terms and all other referenced policies. (d) Provide true, complete, and up-to-date contact and billing information. (e) Not be located in a country or region embargoed by the European Union, or the United States (such as Cuba, Iran, North Korea, Syria, Russia, Belarus, the Crimea, Donetsk, or Luhansk regions of Ukraine). (f) Not be listed on any list of prohibited or restricted parties (e.g., U.S. Department of Commerce Denied Persons List or Entity List or the U.S. Treasury Departmentʼs list of Specially Designated Nationals).
By using the Service, you represent and warrant (make a legal promise) that you meet all of the requirements listed above and will not use the Service in a way that violates any laws or regulations.
2.2. Account Registration. To access and use most features of the Service, you must register for an Account. To complete your Account registration, you must provide us with your full name and a valid email address, and any other information requested. You agree that all information you submit is truthful and accurate, and you will maintain its accuracy. The Company may reject your application for an Account or close an existing Account for any reason at our sole discretion.
2.3. Account Responsibility. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify the Company of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.
2.4. Account Suspension & Termination.
3.1. Purchasing Services. Certain features of the Service may be offered for a fee. You may purchase access either by paying a subscription fee on a recurring basis ("Subscription"), or through a one-time payment for individually priced digital content available through the Academy ("One-Time Purchase"), where this option is explicitly presented to you within your Account.
3.2. Payment Authorization. You authorize us and our third-party payment processors to charge the applicable fees to the payment method that you submit ("Authorized Payment Method"). By submitting a payment method, you represent and warrant that you are authorized to use it.
3.3. Pricing and Fee Changes. To the maximum extent permitted by applicable laws, we may change Subscription fees at any time. Except to the extent prohibited by law (including Québec Consumer Law), we will notify you of any such pricing changes in the manner and within the timeframe required by applicable law. Where no specific timeframe is mandated, we will provide notice by posting the new prices on the Service, by sending you an email notification, or in other prominent ways, and such updates will become effective as specified in the notification. If you do not wish to pay the new fees, you can cancel the applicable Subscription or abstain from pre-paying for access to the Service.
3.4. Automatically Renewing Subscriptions. By signing up for a Subscription, you agree that your subscription will be automatically renewed. You authorize us to charge you for the renewal term on the first day of the new term. The period and rate of auto-renewal will be the same as your initial subscription period, excluding any promotional or introductory pricing, unless we notify you of a rate change prior to your auto-renewal. To avoid being charged for the renewal, you must cancel your Subscription at least 24 hours before the end of the current subscription period.
3.5. Subscription Cancellation. You must cancel your Subscription in accordance with the cancellation procedures disclosed to you for the particular Subscription, which may be through your Account settings or by contacting our support team. Your cancellation will be confirmed promptly. Your access to the subscribed Service will continue until the end of the current billing period, after which it will terminate, and you will not be charged again for that Subscription unless you purchase a new one.
3.6. Subscription Trials. We may offer a paid trial for a Subscription. A trial provides you access to the Service for a specified period, with details provided when you sign up. If this is not the case, you will purchase our subscription without a trial.
3.6.1. Subscription Trial Cancellation. Unless you cancel before the end of the trial period, or unless otherwise stated, your access to the Service will automatically continue and automatically convert to a full Subscription, and you will be billed the applicable fees for the Service. Except where otherwise inapplicable or prohibited by law, we reserve the right, in our absolute discretion, to modify or terminate any trial offer, your access to the Service during the subscription trial, or any of these terms without notice and with no liability. We reserve the right to limit your ability to take advantage of multiple trials.
3.7. Service Expiration. The Service and your rights to use it expire at the end of the paid period of your subscription. If you do not pay the fees or charges due, we may make reasonable efforts to notify you and resolve the issue; however, we reserve the right to disable or terminate your access to the Service (and may do so without notice).
If you have made any eligible One-Time Purchases of digital content through the Academy, access to such content will generally remain available even after your Subscription is canceled, provided your Account remains active and in good standing.
These One-Time Purchases are typically granted with continued access without time limitation. The Company reserves the right to revoke such access if required to do so for legal, compliance, or technical reasons.
3.8. Refunds and Right of Withdrawal
3.8.1. General Policy. You acknowledge and agree that all Subscriptions are final. The Company will not refund any transaction once it has been made, and a purchased Subscription cannot be canceled, except as expressly stated in these Terms (such as the Right of Withdrawal for consumers in Section 3.8.2, the Money-Back Guarantee for Creators in Section 18 and the Money-Back Guarantee for the Academy in Section 22) or as required by mandatory provisions of applicable law. The Company may also provide refunds at its own discretion, subject to any policies we may publish from time to time.
The same refund policy applies to One-Time Purchases of BetterMe Academy content. Unless explicitly stated otherwise in our Money-Back Policy or required by law, One-Time Purchases are non-refundable once access to the content has been granted. By completing a One-Time Purchase, you confirm that the transaction is final and not subject to cancellation or refund.
3.8.2. Right of Withdrawal for Consumers in the EEA, UK, or Switzerland. If you are a consumer based in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have a legal right to withdraw from contracts for the purchases of Services within 14 days of the purchase date. However, when you make a purchase of a single item of digital content (such as a video recording or a PDF file), you expressly agree that such content is made available to you immediately, and you, therefore, lose your right of withdrawal and will not be eligible for a refund.
By purchasing a Subscription, you expressly request and consent to the immediate commencement of the Service. Therefore, if you exercise your right of withdrawal within the 14-day period, we will deduct from your refund an amount that is in proportion to the Service provided before you communicated your withdrawal to us.
Exercise of the Right of Withdrawal. Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us — BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: creator@betterme.world or academy@betterme.world — of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, you need to send your communication to us saying you wish to withdraw from the contract before the withdrawal period has expired.
Model Withdrawal Form.
To: BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: creator@betterme.world or academy@betterme.world
I hereby give notice that I withdraw from my contract for the following service: Received on:
Name:
Address:
Signature: (required only if sent by post mail)
Date:
3.8.3. Right of Cancellation for Consumers in Quebec. If you are a consumer based in Quebec, you have an automatic legal right to cancel a contract for Services involving sequential performance.
When you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such Content is made available to you immediately and you, therefore, acknowledge that the cancellation rights set out in this section do not apply to you and you will not be eligible for a refund.
To exercise your Right of Cancellation for a Subscription, you may cancel the contract at any time by sending the form attached hereto or another notice in writing for that purpose to BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: creator@betterme.world or academy@betterme.world — of your decision to cancel the subscription by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below.
Model Cancelation Form (Quebec).
To: BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: creator@betterme.world or academy@betterme.world
Date: [date on which form is sent]
Under section 193 of the Consumer Protection Act, I cancel the contract [contract number, if any] entered into [date when contract was entered into] at [place where contract was entered into]
[name of consumer]
[signature of consumer]
[address of consumer]
3.9. Delinquent Payments. If we cannot process payment for any applicable fees using your Authorized Payment Method, we may, in our sole discretion, make subsequent attempts to process payment and will provide you with a notice regarding the payment failure ("Payment Failure Notice"). If the outstanding fees are not paid, we reserve the right to suspend and revoke access to your Account and the paid features of the Service. Your full access will be reactivated upon your payment of all outstanding fees, plus the fees applicable to your next billing cycle.
The Company may (in its sole discretion) terminate your Account and/or access to the Service if the outstanding applicable fees are not paid within 30 days.
You acknowledge that you may not be able to access the features of your Account or the Service during any period of suspension or after termination. For Creators, this may impact your ability to provide your Creator Content and services to your Customers, and you agree that the Company has no liability for any consequences arising from this, as further detailed in Section 11.6.
4.1. By using the Service, you represent and warrant that:
4.2. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse any and all current or future use of the Service (or any portion thereof).
4.3. You may not access or use the Service for any purpose other than that for which we make the Service available. The Service may not be used in connection with any commercial endeavors except those that are specifically authorized or approved by us.
4.4. As a user of the Service, you agree not to:
4.5. When interacting with our customer care representatives, we ask that you maintain a respectful and kind demeanor. Should your conduct towards any of our customer care representatives or other employees be perceived as threatening, harassing, or offensive at any point, we retain the authority to terminate your account with immediate effect.
THIS SECTION OF THIS AGREEMENT SHALL BE REFERRED TO AS THE "ARBITRATION AGREEMENT."
THIS ARBITRATION AGREEMENT APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, MAY GIVE YOU THE RIGHT TO RESOLVE YOUR DISPUTE OR CLAIM BEFORE THE COURTS OF THAT JURISDICTION NOTWITHSTANDING THIS ARBITRATION AGREEMENT, IN WHICH CASE YOU MAY ELECT EITHER TO DO SO OR TO PROCEED IN ARBITRATION, AT YOUR CHOICE.
PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY TO UNDERSTAND YOUR RIGHTS.
IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US, IN PARTICULAR:
5.1. Applicability of Arbitration Agreement. This arbitration agreement governs any dispute between you and the Company (and each of our respective agents, corporate parents, subsidiaries, affiliates, predecessors in interest, successors, and assigns) including but not limited to claims arising out of or relating to any aspect of the relationship between you and the Company, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior agreement; and claims that may arise after the termination of these Terms ("Dispute"), except claims that can be brought in small claims court if your claims qualify within the scope of that courtʼs jurisdiction.
This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the effective date of these Terms or any prior version of these Terms.
The relevant arbitrator shall have sole authority to determine the applicability, existence, validity, and termination of the Arbitration Agreement in each particular case. In the event that a dispute involves both issues that are subject to arbitration and issues that are not subject to arbitration, the parties unequivocally agree that any legal proceeding regarding the issues not subject to arbitration shall be stayed pending resolution of the issues subject to arbitration.
5.2. Opt-Out. Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you opt out of this arbitration and class action waiver provisions by sending electronic notice of your decision to opt-out to creator@betterme.world or academy@betterme.world with the subject line, "ARBITRATION AND CLASS ACTION WAIVER OPT-OUT" within 30 days of (a) the effective date of these Terms; or (b) your first date that you used the Service that contained any versions of the Terms that substantially included this version of the Arbitration Agreement (including class action waiver), whichever is later. If you opt out of this Arbitration Agreement, the Company also will not be bound by it and any Dispute shall be resolved in accordance with Section 9. If you donʼt exercise the right to opt-out, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except claims that can be brought in small claims court.
5.3. Initial Dispute Resolution. We are always interested in resolving disputes amicably and efficiently. The parties therefore agree that, before either party demands arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this Arbitration Agreement.
If you have any dispute with the Company, you agree that before taking any formal action, you will contact us at creator@betterme.world or academy@betterme.world or at BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, and provide a brief, written description of the dispute and your contact information. The parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with the Company, and good faith negotiations will be a condition to either party initiating an arbitration. Engaging in an informal dispute resolution is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before the completion of an informal dispute resolution. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.
5.4. Mandatory Arbitration and Rules. This arbitration agreement provides that all Disputes must be resolved through BINDING ARBITRATION, except to the extent that the applicable law prohibits the exclusive use of arbitration for dispute resolution.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW (INCLUDING QUEBEC CONSUMER LAW), YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND AGREE TO HAVE OUR DISPUTES FINALLY SETTLED BY BINDING ARBITRATION before one arbitrator administered by:
In each case the relevant arbitration rules will apply as modified by this Arbitration Agreement. In the event of a conflict between the applicable arbitration rules and these Terms, these Terms shall govern unless otherwise agreed by the parties and the relevant arbitrator.
If the relevant administrator of arbitration is not available to arbitrate, the parties will select an alternative arbitral forum.
5.5. Waiver of Class Action and Collective Relief. THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, DO NOT ALLOW CLASS ACTION WAIVERS. IF THESE LAWS APPLY TO YOU, THE EXCLUSION BELOW MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
EXCEPT AS SPECIFIED IN THE "BATCH ARBITRATION", THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER USERS OF THE SERVICES, OR ANY OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTYʼS CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSONʼS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION.
THE ARBITRATOR HAS NO AUTHORITY TO AWARD PUNITIVE DAMAGES.
5.6. Arbitration Procedures.
Overview. Arbitration is an alternative to litigation where a neutral person (the arbitrator) hears and decides the partiesʼ Dispute. Arbitration proceedings are designed to provide parties with a fair hearing in a manner that is faster and less formal than court proceedings. The following procedures (the "Arbitration Procedures") are applicable to all arbitration proceedings involving you and the Company.
Seat of Arbitration. The seat of the arbitration shall be:
Choice of Law. The governing law applicable to the arbitration agreement and the arbitration shall be:
Language. The language of the arbitration shall be English.
Commencing an Arbitration. To start an arbitration, you must follow the instructions available at:
You may represent yourself in the arbitration or have a lawyer (or some other representative) act on your behalf. Upon receipt of an arbitration claim, we may assert any counterclaims we may have against the complaining party.
Fees. If you are a consumer and you initiate arbitration against us, the only filing fee you will be required to pay is USD 250 and the rest of the filing fees (if any) shall be borne by us. If the arbitrator finds the arbitration initiated by you to be non-frivolous and/or not in bad faith we will cover all other arbitration costs, including case management fees and all professional fees for the arbitratorʼs services (but not your attorneysʼ fees, if any).
If we initiate arbitration against you and you are a consumer, we will pay for all costs associated with the arbitration (but not your attorneysʼ fees, if any).
The parties shall be responsible for paying their own attorneysʼ fees unless the arbitration rules and/or applicable law provide otherwise.
Should either party bring a Dispute involving issues subject to arbitration in a forum other than arbitration, the court or the arbitrator shall have the authority to award reasonable costs, fees and expenses, including reasonable attorneysʼ fees, incurred by the other party in successfully staying or dismissing, in whole or in part, such other proceeding or in otherwise enforcing compliance with this Arbitration Agreement.
Selection of the Arbitrator. The arbitrator who will hear and decide your Dispute will be appointed by the LCIA or JAMS, as applicable, in accordance with their respective rules.
Arbitration Hearings. The arbitrator will conduct hearings, if any, by teleconference or videoconference (based on written and/or electronic filing of documents), rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances, provided that if you are a consumer, you have a right to an in-person hearing in your hometown area. If the parties are unable to agree on a location, such determination should be made by the administrator of arbitration or by the arbitrator.
Discovery. Each party may (a) request relevant, non-privileged documents from the other party; and (b) request that the other party provide the particulars of its claims or defenses. Any such discovery requests must be served on the other party within 10 days after the arbitratorʼs appointment. The responding party shall provide the requesting party with all responsive, non-privileged documents, the requested particulars, and/or any objections to the requests within 15 days after receipt of the requests. Any disputes about discovery or requests for extensions shall be submitted promptly to the arbitrator for prompt resolution. In ruling on any discovery dispute or extension request, the arbitrator shall take into consideration the nature, amount, and scope of the underlying arbitration claim, the cost and other effort that would be involved in providing the requested discovery, the case schedule, and whether the requested discovery is necessary for the adequate preparation of a claim or defense.
Communications with the Arbitrator. Whenever communicating with the arbitrator, the parties must include each other – for example, by including the other party on a telephone conference call and copying the other party on any written submissions, such as letters or emails. To the extent practicable, conferences with the arbitrator will take place by telephone conference call or email. Ex-parte communications are not permitted with any arbitrator.
Confidentiality. Upon either partyʼs request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted filing of confidential information must be done under seal.
Arbitration Award. The arbitrator will render a written decision within 14 days after the hearing or, if no hearing was held, within 30 days after any rebuttal or supplemental statements are due. The decision must clearly specify the relief, if any, awarded and contain a brief statement of the reasons for the award.
Waiver of Appeal. The parties agree that the award shall be final and binding upon the parties and waive any right to refer any question of law and any right of appeal on the law and/or the merits to any court.
Consumer Remedies. If you are a consumer, remedies that would otherwise be available to you under applicable laws will remain available under this Arbitration Agreement, unless you retain the right to pursue such remedies in court as per this Agreement.
5.7. Batching Arbitrations. To the extent permitted by applicable law, to increase the efficiency of the resolution, in the event 100 or more similar arbitration demands against the Company, presented by or with the assistance or involvement of the same law firm or organization, are submitted to an arbitration provider selected in accordance with the rules described above within a 30-day period:
You agree to cooperate in good faith with the Company and the Arbitration Provider to implement such a batch approach to resolution and fees. Disagreements over the applicability of this batch arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section.
All parties agree that requests are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief.
To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise Arbitration Providerand Arbitration Provider shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process ("Administrative Arbitrator"). In an effort to expedite the resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitratorʼs fees shall be paid by the Company
This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective, and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly outlined in this provision.
5.8. Severability of Arbitration Agreement. If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Arbitration Agreement or the parties ability to compel arbitration of any remaining claims on an individual basis according to this Arbitration Agreement; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in court under Section 9, and the parties agree that litigation of those claims shall stay pending the outcome of any individual claims in arbitration.
Further, if any part of this Arbitration Agreement is found to prohibit an individual from seeking the remedy of public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Arbitration Agreement will be enforceable.
5.9. Survival. This arbitration provision shall survive the termination of these Terms.
6.1. Basic Disclaimers of Warranties. EXCEPT TO THE EXTENT PROHIBITED BY LAW (INCLUDING UNDER AUSTRALIAN CONSUMER LAW AND QUEBEC CONSUMER LAW) OR OTHERWISE INAPPLICABLE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK, AND THE SERVICE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AS WELL AS ANY AND ALL WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE SERVICE.
In particular, the released parties make no and expressly disclaim any warranty that:
Any material obtained through the use of the Service is accessed at your discretion and risk, and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from the use of any such material.
We cannot guarantee and do not promise any specific results from the use of the App and/or the Service. You agree also to take the risks of interruption of the Service for any technical reasons.
6.2. Absence of Any Advice on the Service. Any statement that may be posted on the Service is for informational and entertainment purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice.
The Company makes no representations or warranties and, to the fullest extent permitted by law, expressly disclaims any and all liability relating to your reliance on the statements or other information offered or provided within or through the Service. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.
6.3. Change of Website Information and Service. We may change any of the information provided on our websites at our sole discretion without notice.
We may at any time modify or discontinue, temporarily or permanently, the websites (or any part thereof) at our sole discretion with or without notice.
6.4. Consumer Protection and Mandatory Rights. These Terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.
6.5. Additional Warranties for Consumers in the EEA, UK, or Switzerland.
6.5.1. As part of the legal obligation to make sure that our Service conforms to these Terms, we may, from time to time, offer and request you to install security and technical updates. It is your responsibility to install such updates without delay and to update the operating system of your end device if this is required for such updates. We will not be liable for any lack of conformity of the Service resulting from the lack of the relevant update when you fail to install the update that we supplied to you.
6.5.2. If our Service does not conform to these Terms, you have the right to have the defect corrected. You will reasonably cooperate with us to assess whether the cause of the lack of conformity lies in your digital environment. If you do not provide such cooperation, the burden of proof of any conformity will lie with you.
7.1. General Limitation. IN NO EVENT SHALL WE (AND OUR AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE (INCLUDING CONTENT AND USER CONTENT), PRODUCTS, OR THIRD PARTY ADS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE, AND THIRD-PARTY ADS ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTING SYSTEM OR LOSS OF DATA RESULTING THEREFROM.
7.2. Aggregate Liability Cap. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE, CONTENT, OR PRODUCTS IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR ACCESS TO AND USE OF THE SERVICE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE TERMS BETWEEN THE COMPANY AND YOU.
7.3. California Waiver. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."
7.4. Jurisdictional Limitations. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. TO THE EXTENT THAT ONE OR ANY ASPECT OF LIMITATIONS SET OUT ABOVE DOES NOT APPLY, ALL REMAINING ASPECTS SURVIVE, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
7.5. EEA, UK, or Switzerland Residents. If defective digital content supplied by us within the Service damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
7.6. Residents of Australia. Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to:
If a failure with the Service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to cancel your contract for purchase of the Service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the Service.
8.1. Indemnification Obligation. You agree to indemnify and hold the Company, its successors, subsidiaries, affiliates, and their respective officers, directors, employees, and agents harmless from any claim or demand, including reasonable attorneysʼ fees, made by any third party due to or arising out of:
8.2. Defense and Control of Claims. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate fully with the Company in asserting any available defenses and responding to such claims. You further agree not to settle any such matter without the prior written consent of the Company. The Company will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
9.1. Governing Law. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles, unless the mandatory laws of your country of residence as a consumer require otherwise.
9.2. Venue. To the extent that any action relating to any dispute hereunder is for whatever reason not submitted to arbitration, each of the parties submits to the exclusive jurisdiction of the courts of England and Wales to settle any disputes that may arise out of or in connection with these Terms, provided, however, that if you are a consumer, this shall not prevent you from bringing a claim in the courts of your country of residence where you have such a right under applicable mandatory law.
9.3. Specific Consumer Rights.
9.3.1. Consumers in the EEA, UK, or Switzerland:
9.3.2. Consumers in Quebec:Â Nothing in these Terms shall deprive you of the protection afforded to consumers by the laws of Quebec, including the laws of Canada applicable therein. Nothing in these Terms shall deprive the Quebec authorities of jurisdiction to hear an action based on a contract concluded pursuant to these Terms if you have your domicile or residence in Quebec.
10.1. Entire Agreement. These Terms, together with the Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and the Company concerning the Service.
10.2. Assignment and Transfer. The Company may transfer or assign any and all of its rights and obligations under these Terms to any other person, by any method, including by way of novation. By accepting these Terms, you give the Company consent to any such assignment and transfer. You agree that posting an updated version of these Terms on the Service which identifies a new contracting party will constitute valid notice to you of the assignment, unless otherwise expressly stated. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
10.3. Severability. Subject to Section 8 of these Terms, if any provision of these Terms is found to be invalid or unenforceable, that provision will be reformed to reflect the partiesʼ original intent to the greatest extent permitted by law, and the remaining provisions will remain in full force and effect.
10.4. No Waiver. No delay or omission by the Company in exercising any of its rights or remedies under these Terms will impair such right or be construed as a waiver. A waiver by the Company of any breach of these Terms will not be construed as a waiver of any other or subsequent breach.
10.5. Electronic Communications and Signatures. All communications on or through the Service are considered electronic communications. When you interact with us via the Service, email, or other forms of electronic media, you consent to receive electronic communications from us. These include notices, disclosures, agreements, and other communications, and are legally equivalent to written communications.
You also agree that we may use third-party service providers to manage such electronic communications efficiently and securely. These providers may support processing transactions, operational or technical infrastructure, and other business-critical functions.
Furthermore, you acknowledge that by clicking buttons such as "I AGREE," "SUBMIT," "CONTINUE," "START NOW" or similar, you are providing a legally binding electronic signature and entering into a binding contract. YOU HEREBY CONSENT TO THE USE OF ELECTRONIC SIGNATURES, ELECTRONIC RECORDS, AND ELECTRONIC COMMUNICATIONS FOR ALL TRANSACTIONS CONDUCTED THROUGH THE SERVICE.
10.6. Force Majeure. The Company shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond our reasonable control.
10.7. International use. The Company makes no representation that the Service is accessible, appropriate or legally available for use in your jurisdiction, and accessing and using the Service is prohibited from territories where doing so would be illegal. You access the Service at your own initiative and you are responsible for compliance with local laws.
These terms apply specifically to your use of the BetterMe Creator Platform ("Platform").
11.1. Description of Service. The Company offers an online platform that allows you to share content and build products (each, a "Site", and collectively, "Sites"), to reach and manage your end-users, customers, and subscribers (your "Customers").
11.2. Business Use. You confirm that you are using the Platform to carry on a business activity and not for personal, household, or family purposes.
11.3. Account Ownership. As a customer of the Company, we refer to you as a "Creator" (or "you"). The individual signing up for the Platform will be the contracting party for the purposes of our Terms and will be the person who is authorized to use any corresponding Account we may provide to the Creator in connection with the Platform. You are responsible for ensuring that your name is clearly visible on your Site.
11.4. Companyʼs Role.
11.5. Subscriptions and Payment Terms. Your use of the Platform is subject to a recurring subscription. The terms related to subscription billing, automatic renewals, cancellations, trials, and other payment matters are governed by Section 3Â (Payments, Subscriptions, and Cancellations) of these Terms.
11.6. Refunds and Consumer Rights. Subscription refunds, right of withdrawal (for EEA, UK, Switzerland), and consumer cancellation rights (including Québec) are governed by Section 3.8 of the General Terms.
11.7. Service Changes. We continually change and improve our Platform. We may add, alter, or remove functionality from the Platform at any time without prior notice. The Сompany may also limit, suspend, or discontinue a specific functionality or feature provided to you at our discretion and will give you reasonable advance notice to provide you with an opportunity to obtain a copy of your Content if necessary.
11.8. Consequences of Suspension or Termination. In addition to the consequences of termination outlined in the General Terms (Section 2.4), you acknowledge that any suspension or termination of your Account may impact your ability to provide your Creator Content and services to your Customers. Specifically, upon termination: (a) your Site will be disabled, and your Customers will no longer have access to your Site or your Creator Content; and (b) we may, at our discretion, permanently delete your Account and all data associated with it. The Company is in no way liable for any disputes, claims, losses, or damages of any kind that may arise from any impacts on your relationship with your Customers as a result of such suspension or termination.
12.1. Definition of Creator Content. For the purposes of these Terms, "Creator Content" means your trademarks, copyright content, any products or services you sell through the Platform, and any software (including machine images), data, text, audio, video or images, coaching offerings, and data uploaded, collected, posted, stored, displayed, distributed, or transmitted on or in connection with your Account or your Site.
12.2. Ownership of Your Content. You maintain ownership of all intellectual property rights in your Creator Content. The Company does not claim any ownership over your Creator Content. These Terms do not grant us any licenses or rights to your Creator Content, except for the limited rights necessary for us to operate the Platform and as otherwise specified in these Terms. If any of your Creator Content includes third-party material, you acknowledge that the Company is not liable for such content and makes no representations or warranties regarding it.
12.3. License to the Company. By uploading your Creator Content to the Platform, you grant the Company a worldwide, royalty-free license to host, use, display, distribute, make publicly available, store, create derivative works from, and otherwise exploit your Creator Content. We may exercise the rights granted under this license to operate, enhance, and promote the Platform, as well as to fulfill our obligations and exercise our rights under these Terms and as permitted by our Privacy Policy. This license remains in effect even after you cease using our Platform, covering aggregate and de-identified data derived from your Creator Content and any residual backup copies made in the regular course of business. The license also extends to trusted third parties we engage to help provide the Platform. You acknowledge that the transfer of your Creator Content may involve unencrypted transmissions across various networks and changes to meet the technical requirements of connecting networks or devices.
12.4. License to Use Your Name and Trademarks. You grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use the names, trademarks, service marks, and logos associated with your Site to operate, provide, market, and promote the Platform, as well as to fulfill our obligations and exercise our rights under these Terms. Any goodwill generated from the use of your names and logos will accrue to your benefit. This license will continue beyond the termination of these Terms, but only to the extent necessary for the Company to exercise any rights or fulfill any obligations that arise under these Terms.
13.1. General Responsibility and Representations. You are responsible for your Creator Content and any repercussions of posting or publishing it. You represent and warrant to us that: (a) you own or have the necessary licenses, rights, consents, or permissions to use or publish the Content that you include, submit, or use through our Platform; and (b) none of your Content or your Customersʼ use of your Content or the Platform will violate any applicable laws, any third-party intellectual property, privacy, publicity, or other rights. You may not represent or imply to others that your Content is in any way sponsored, provided, or endorsed by the Company.
13.2. Role as Seller of Record. You acknowledge and agree that the Platform is not a marketplace, and any contract of sale made through the Platform is directly between you and your Customers. You are the seller of record for all courses and other offerings you sell through the Platform. You are responsible for creating and operating your Site, your Content and other offerings you may sell through the Platform, and all aspects of the transactions between you and your Customers. This includes, without limitation, authorizing the charge to the Customer in respect of the Customerʼs purchase, refunds, returns, fulfilling any sales or customer service, fraudulent transactions, required legal disclosures, regulatory compliance, alleged or actual violation of applicable laws (including but not limited to consumer protection laws in any jurisdiction where you offer products or services for sale), or your breach of these Terms. You represent and warrant that your Site, your Content, and any goods and services you sell through the Platform will be true, accurate, and complete and will not violate any applicable laws, regulations, or rights of third parties. For the avoidance of doubt, Company will not be the seller or merchant of record and will have no responsibility for your Site, your Content, or offerings sold to Customers through the Platform.
13.3. No False Affiliation or Endorsement. You must not misrepresent or embellish the relationship between you and the Company, including by suggesting that the Company sponsors, endorses, supports, or contributes to your business, Site, or offerings. You may not imply any partnership, joint venture, or other formal relationship with the Company unless such relationship explicitly exists and is documented in writing. You are prohibited from using the Companyʼs name, trademarks, logos, or brand elements in a misleading manner or in a way that suggests unauthorized affiliation or approval.
13.4. Fees and Refund Policies. You are solely responsible for setting the fees you charge your Customers for access to or use of your Content, Site(s), and offerings, as well as for any refund policies you establish related to the sale or use of your Content.
13.5. Compliance with Laws. You are prohibited from using the Platform for any illegal or unauthorized activities, and you must not violate any laws in your jurisdiction or those applicable in your customersʼ jurisdictions while using the Platform. You are required to adhere to all relevant laws, rules, and regulations, which includes obtaining any necessary consents from your customers and/or contacts, as well as securing and complying with any licenses or permits needed to operate your site. Your use of the Platform and fulfillment of your obligations under these Terms must fully comply with these legal requirements.
13.6. Proper Use of Hosting Resources. You agree to use our hosting and bandwidth resources solely for your Creator Content and your Sites as hosted on the Platform. The image and data hosting functionality we provide is intended exclusively for use with the Platform, and you must not store or host any unrelated files, images, or data on our servers or use our infrastructure for off-platform purposes.
13.7. Childrenʼs Privacy Compliance. The Platform is not intended for use by individuals under the age of 18, and the Company does not knowingly collect personal information from children. You are solely responsible for complying with all applicable laws concerning the privacy of children, including, where applicable, the U.S. Childrenʼs Online Privacy Protection Act (COPPA) and similar laws in other jurisdictions. If you collect, process, or store personal information from minors in connection with your use of the Platform, you confirm that you have obtained all necessary parental or guardian consents in accordance with the laws of the minorʼs jurisdiction.
13.8. Prohibited Uses of the Platform. You and your Customers may only use the Platform as expressly permitted in these Terms.
You and your Customers may not:
These restrictions apply in addition to the general user restrictions described in Section 4Â of these Terms, and do not limit any other rights or remedies available to the Company.
13.9. Content Removal and Monitoring. You have the option to remove your Site at any time by deleting your Account. However, deleting your Site does not revoke any rights or licenses granted to the Company that are necessary for exercising rights or fulfilling obligations under these Terms. You acknowledge that the Company may, at any time, review and delete any or all of your Content, although it is not obligated to do so. The Company is not responsible for any actions you take with your Content, including publicly sharing it, and assumes no liability for your interactions with your Customers, Contacts, or other users of your Site or Content. While the Company reserves the right, it is under no obligation to monitor disputes between you and your Customers or Contacts. Additionally, the Company is not required to monitor, review, or pre-screen any Content submitted to the Platform.
The Company is committed to respecting the intellectual property rights of others, and we expect the same from the Creators.
In compliance with the U.S. Digital Millennium Copyright Act (DMCA), if we receive a notification that your Content allegedly infringes on someone elseʼs copyright, we are required to take action. If you believe that your work has been used in a manner that infringes on copyright, you can report this to us following our DMCA Policy.
If you suspect that a Creator infringes on your intellectual property rights in ways other than copyright violations (such as trademark infringement), please reach out to us at creator@betterme.world.
15.1. The Terms and your use of the Platform do not confer ownership rights in the Platform or in any content accessed through the Platform, except for your Content. You are not permitted to use any trademarks, logos, or other brand elements of the Company ("Company Trademarks"), unless explicitly authorized in writing by the Company. You must not use or adopt any marks that could be confused with the Company Trademarks, including any variations or misspellings of the Company Trademarks.
15.2. You agree not to purchase, register, or use any search engine or pay-per-click keywords (such as Google Ads), trademarks, email addresses, social media usernames, or domain names—including but not limited to top-level domains, sub-domains, and page URLs—that incorporate any Company Trademark or variations and misspellings thereof.
15.3. We or our licensors retain all rights, title, and interest in the Platform and all associated technology and intellectual property. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to access and use the Platform strictly in accordance with these Terms. Apart from what is explicitly granted in this section, you receive no rights from us, our affiliates, or our licensors to the Platform, including any related intellectual property rights.
15.4. We reserve the right to offer our Platform to your competitors and do not guarantee exclusivity in any particular market segment. You also acknowledge that employees and contractors of the Company may use the Service and may compete with you.
15.5. Any ideas, suggestions, comments, input, feedback, and related materials, as well as any reviews of the Platform or Third Party Providers, will collectively be referred to as "Feedback." The Company is not obligated to maintain the confidentiality of any Feedback. By providing Feedback to the Company, whether directly or through a Company-hosted forum or page, you relinquish any rights in the Feedback and agree that the Company may freely use, reproduce, display, distribute, modify, implement, or perform the Feedback publicly if it chooses, without needing permission or a license from you or any third party. Any Feedback you offer is provided voluntarily, with no expectation of compensation or acknowledgment.
15.6. Any reviews you submit should be truthful and not violate any laws, be obscene, threatening, defamatory, invasive of privacy, infringe on intellectual property rights, or otherwise be harmful to third parties or objectionable. The Company has the right (but not the obligation) to remove or edit such Feedback, though it does not routinely review posted Feedback.
16.1. The Company may recommend or provide you access to third-party software, applications, services, or websites for your consideration or use ("Third Party Services"). These optional tools and integrations are made available to you as a convenience, and your use of these third-party providers is solely between you and the applicable service provider ("Third Party Provider"). In addition to these Terms, you agree to be bound by the terms, policies, and guidelines of any Third Party Provider whose Third Party Services you purchase, access, or use. You should review such Third Party Providerʼs applicable terms and policies, including privacy and data-gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third Party Provider.
16.2. Any use by you of Third Party Services offered through the Platform, or otherwise through Companyʼs website is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third Party Services before using them. In some instances, the Company may receive a revenue share from Third Party Providers that we recommend to you or that you otherwise engage through using the Platform, Experts Marketplace, or Companyʼs website.
16.3. We do not monitor or have any control over, and we make no claim, warranty, or representation regarding any Third Party Services, and we accept no responsibility for reviewing changes or updates to or the quality, content, policies, nature, or reliability of, any such Third Party Services. The availability of any Third Party Services, including through the Experts Marketplace, or the integration or enabling of such Third Party Services with the Platform does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with the Company. Your use of any Third Party Services is at your own risk, and you expressly release Company from any and all liability arising from your use of any Third Party Services. You acknowledge that the Company has no control over such Third Party Services and shall not be responsible or liable to you or anyone else arising from or relating to your use of any Third Party Services. Company does not guarantee the availability of such Third Party Services, and you acknowledge that Company may restrict access to any Third Party Service at any time in its sole discretion and without notice to you. We are not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third Party Service. Company strongly recommends that you seek specialist advice before using or relying on any Third Party Services to ensure they will meet your needs.
16.4. If you install a Third Party Service for use with the Platform, (i) you represent that you have agreed to such Third Party Providerʼs terms and conditions and are subject to such terms and conditions; and (ii) you grant us permission to allow the applicable Third Party Provider to access your Content or other data and to take any other actions as required for the interoperation of the Third Party Services with our Platform. If you do not agree to abide by the applicable terms and conditions for any such Third Party Service, then you should not install or use such Third Party Service with the Platform. Any data exchange or other Content or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider. We are not responsible for any disclosure, modification, or deletion of your data or Content or for any corresponding losses or damages you may suffer due to access by a Third Party Service or Third Party Provider to your data or Content.
16.5. The relationship between you and any Third Party Provider is strictly between you and such Third Party Provider. The Company is not obligated to intervene in any dispute between you and a Third Party Provider.
16.6. Under no circumstances will Company be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages resulting from any Third Party Services or your contractual relationship with any Third Party Provider, including any Expert. These limitations will apply even if we have been advised of the possibility of such damages. The foregoing limitations will apply to the fullest extent permitted by applicable law.
16.7. Per Section 8, you agree to indemnify and hold the Company, its successors, subsidiaries, affiliates, and their respective officers, directors, employees, and agents harmless from any claim or demand, including reasonable attorneysʼ fees, arising from your use of a Third Party Service or your relationship with a Third Party Provider.
16.8. When you subscribe to, use, or access a built-in AI-tool on the Platform, you agree to:
17.1. All Subscription fees are inclusive of applicable taxes (federal, provincial, state, local or other governmental sales, goods and services, harmonized, value added or other), fees or charges now in force or enacted in the future ("Taxes") unless otherwise indicated.
17.2. You are responsible for all applicable Taxes that arise from or as a result of your subscription to the Platform. To the extent that the Company charges these Taxes, such amounts are included in the fees for the Services and will be billed to your Authorized Payment Method.
17.3. For the avoidance of doubt, all sums payable by you to the Company under these Terms will be paid free and clear of any deductions or withholdings whatsoever. Other than Taxes charged by the Company to you and remitted to the appropriate tax authorities on your behalf, any deductions or withholdings that are required by law will be borne by you and paid separately to the relevant taxation authority. The Company will be entitled to charge the full amount of applicable fees stipulated under these Terms of Service to your Authorized Payment Method ignoring any such deduction or withholding that may be required.
17.4. You are solely responsible for determining, collecting, withholding, reporting, and remitting Taxes that apply to the sale of your products, offers, and services or the payments you receive in connection with your use of the Services. The Company is not a marketplace facilitator with respect to any transactions that occur through the Platform. Any contract of sale made through the Services is directly between you and the customer.
Our rules and procedures regarding refunds for the Platform, including our Money-back Guarantees, are detailed in our separate Money-back Policy, which is an integral part of these Terms.
For the avoidance of doubt, the Money-Back Guarantee described in the Money-back Policy is a voluntary commercial policy offered by the Company. It operates in addition to, and does not limit, any mandatory statutory rights you may have.
Specifically, this policy does not affect your:
If you choose to exercise your statutory rights, the terms and conditions outlined in those specific sections will apply.
These terms apply specifically to your use of the BetterMe Academy ("Academy").
19.1. Personal Use. You agree to use the Academy and its educational content ("Educational Content") solely for your personal, educational purposes. Academy is not intended for use by individuals under 18.
19.2. Service Description. The Academy provides access to courses, videos, articles, and other Educational Content to help you with your learning goals, available to you as part of your Subscription.
In addition to content available through Subscription, certain educational content may be made available for One-Time Purchase directly within your Academy account. These purchases provide ongoing access to the purchased material, even after cancellation of your Subscription, unless otherwise explicitly stated at the time of purchase. For more information on how One-Time Purchases are treated after cancellation, please refer to Section 3.7.
You are responsible for obtaining and maintaining the devices, internet connections, and any other equipment or services necessary to access and use the Academy. You are also responsible for all related charges.
We are not obligated to provide customer support for the Academy. Any such support may be provided at our discretion.
19.3. Changes to the Academy. We may modify or discontinue any feature or content of the Academy at any time, including both free and paid features. If these changes materially affect your use of the Service, you may cancel your subscription or delete your account. To the extent permitted by law, the Company shall not be liable for such changes.
For general provisions about Service changes, please also refer to Section 4.9 and Section 6 of the General Terms.
19.4. Subscriptions and Payment Terms. Subscription access to the Academy, including renewal, cancellation, trials, and related payment matters, is governed by the general provisions in Section 3 (Payments, Subscriptions, and Cancellations) of these Terms.
One-Time Purchases made within the Academy are not subject to auto-renewal and are distinct from your Subscription. Access to such purchased content remains active after Subscription cancellation, provided your BetterMe account is active and in good standing. For more information on how One-Time Purchases are treated after cancellation, please refer to Section 3.7.
19.5. Refunds and Consumer Rights. Subscription refunds, right of withdrawal (for EEA, UK, Switzerland), and consumer cancellation rights (including Québec) are governed by Section 3.8 of the General Terms.
20.1. License to Educational Content. The Company grants you a limited, non-exclusive, non-transferable license to access and view the Educational Content, solely for your personal, non-commercial, educational purposes through the Service. Your access is contingent upon maintaining an active and fully paid Subscription.
You acknowledge that all content available through the Academy, except for your own Learner Content, is the intellectual property of the Company or its licensors and is protected by copyright and other laws. We may revoke your license to access specific content if required by law, court order, or internal policy.
20.2. User-Generated Content. If you post content, such as comments, reviews, or questions ("Learner Content"), you retain ownership of it. However, you grant the Company a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, and distribute your Learner Content in connection with promoting and operating the Service.
You also agree that we may retain and use copies of your registration data and Learner Content as reasonably necessary to operate and improve the Service, as outlined in these Terms and our Privacy Policy.
This license explicitly excludes any personal data as defined under applicable privacy laws and regulations.
If you would like to revoke the granted license to a specific piece of Learner Content, please contact us via academy@betterme.world. Please note that such revocation will not affect any use already made pursuant to the license prior to revocation.
20.3. Warranties and Legal Compliance. You represent and warrant that your Learner Content and your use of the Service do not infringe or violate the intellectual property rights, contractual rights, or any other rights of any third party. You also agree to comply with all applicable local, national, and international laws in connection with your use of the Service. You are solely responsible for any such violation.
21.1. No Guarantee of Results. Achievements and outcomes from our courses vary among individuals. We do not promise any specific level of success, skill, or career advancement. Testimonials and examples are for illustrative purposes only and are not a guarantee of your success.
While certain content may be personalized based on the information you provide, we do not guarantee that such personalized content will meet your specific expectations or learning outcomes.
21.2. Not Professional Advice. The Educational Content is for informational and educational purposes only and is not intended to be a substitute for any professional financial, legal, medical, or other advice. Always consult with an appropriately trained and qualified specialist for specific concerns.
21.3. Use at Your Own Risk. You use the Academy and its content at your own risk. To the extent permitted by law, we are not responsible for any physical, mental, or emotional harm, or any loss of data, that may result from your use of the Service or reliance on any information provided.
For general disclaimers that apply to all users, please refer to Section 6Â of the General Terms.
Our rules and procedures regarding refunds for the Academy, including our Money-back Guarantees, are detailed in our separate Money-back Policy, which is an integral part of these Terms.
For the avoidance of doubt, the Money-Back Guarantee described in the Money-back Policy is a voluntary commercial policy offered by the Company. It operates in addition to, and does not limit, any mandatory statutory rights you may have.
Specifically, this policy does not affect your:
If you choose to exercise your statutory rights, the terms and conditions outlined in those specific sections will apply.
If you want to send any notice under these Terms or have any questions regarding the Service or Products, you may contact us as follows:
If you are unsure which applies to your case, you may contact either address, and our team will redirect your request accordingly.
Please indicate the nature of your request in the subject line (e.g., "Subscription Cancellation", "Refund Request", "Legal Notice") to help us handle your inquiry more efficiently.
I HAVE READ THESE TERMS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus
Last Updated:Â August 14, 2025