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Telecommunications/Cable Corporate Training Subject Matter Expert and IT Support Specialist

Professional Experience

Employer, Location,                                 February 1998 - February 2013

Instructor/Technical Trainer, location ▪ January ‘07– February 2013

Commercial Services Support Specialist, location▪ January 1998 – January 2007

Technology Consultant and Network/System Admin–consultant job, location▪ February 2001 – Present

Skills and Certifications

Essentials of Management Certification

Instructor Skills Certification

Handling the Training Environment Certification

Desktop Support (Windows and Macintosh)

Cisco Command Line Interface and IOS

HTML, PHP, and MySQL databases

Hardware and Software Installation and Support, including Networks and TCP/IP

Education

Service Technician Certification (with Honors) – Jones NCTI

Installer Technician Certification (with Honors) – Jones NCTI

Installer Certification (with Honors) – Jones NCTI

General Education focused on Marketing and Advertising and Computer Hardware and Networking, school