BERNIE DIALER QUICK START GUIDE 

WELCOME TO THE BERNIE DIALER!

We’re so excited to be making important and impactful calls using the dialer. To get started quickly, watch the two minute long training video below. Here you’ll learn the basics of making calls, how to record calls, how to end calls, and how to log out. If you need more information, scroll to the next page, where we outline some tips and tricks for calling!

CLICK HERE TO WATCH THE QUICK START VIDEO!

Need help understanding how to record call results in the Bernie Dialer?

CHECK OUT OUR GUIDE FOR RECORDING CALL RESULTS!

GETTING STARTED ON THE BERNIE DIALER

LOGGING IN

Once you are logged in, the dialer system does most of the heavy lifting of calling numbers and filtering out calls - allowing you to just talk to people who pick up.

STEP 1: ENTER YOUR INFORMATION TO LOGIN TO THE BERNIE DIALER

To get started go to https://www.thrutalk.io/bernie2020 and enter your name, email, and phone number. After clicking the get ‘Get Your Login’ button you will be redirected to a page with your Bernie Dialer Credentials. Copy and paste your Login ID and Password and put them in the corresponding fields.

STEP 2: SELECT THE CORRECT SERVICE IN THE DROPDOWN MENU

STEP 3: CALL INTO THE BERNIE DIALER USING YOUR PHONE

Connect to the dialer using your phone and the call information on the screen.

WHAT TO WATCH FOR

Often we find new callers encounter these issues the first time they want to log in:

• Copying an extra space with the username or password
• Entering the log in incorrectly nine times which locks the account from access
• Successfully logging in but nothing new appears on screen

MAKING A CALL

Now that you are logged in the system is rolling through calls on your behalf! Call as long as you can to make a huge impact for the Bernie campaign!

Be sure to follow each prompt in the script, and to select the button in accordance with the voters response.
This is how the campaign records data for each call!

WHAT TO WATCH FOR

This part should be straightforward as long as you stay logged in and ready for calls:

• Listen for the beep and start speaking as soon as you hear it - the person on the other end of the line has already said hello
• Stick to the script even if you memorize it - data collection is done through the script buttons so you need to go through the script on each call
• Collect an answer to every question you can - the script will give you a way to proceed if the person does not want to answer

CHOOSING A CALL RESULT TO CONCLUDE THE CURRENT  CALL

Following the script every time all the way through right? Great! The information you are collecting and the contacts you are making are invaluable for the Bernie Campaign - but only if you are following the script fully.

But the script is not the only part to help us track - we also have to tell the system the result of the call. These choices are called "call results" and they are recorded by you when you select from the options on the left side of your screen at the end of each call.

WAITING BETWEEN CALLS

The amount of time you wait between calls will vary a lot.  How often people answer their phone changes from hour to hour any day.  Some days people answer their phone more than other days. Our Dialer Staff works hard to compensate for these changes by constantly adjusting how many calls are dialing out.

The best way to get more calls going out - which will keep you talking more and waiting less - is to recruit additional people to make calls with you. The more people like you who are active and ready to connect to a supporter or voter the faster we can dial. Expect wait times to work like this:

LOGGING OUT

Whether you are taking a break or done with your shift, be sure to log out. Doesn't seem like it would matter much, right? It definitely does - for the lists, for other callers, and for the Bernie Campaign. In short, make sure to set yourself "not ready" before you log out, then close your browser - your session will be complete!