Privacy Notice

Version 1.2 (updated on 12 January 2015)


This Privacy Notice tells you what to expect when we collect personal information. We are ECOMSENSE UK LIMITED and we are the owner of this website. We are a company registered in England and Wales with our registered office at Lion House, Red Lion Street, London, WC1R 4GB (and we refer to ourselves as either “Bookingrid”, or “we”, or “us”, or “our” in this document). Our company registration number is 7674119.


We keep our Privacy Notice under regular review. We reserve the right to amend it at any time. All amendments to this Privacy Notice will be posted online.

2.        Visitors to our websites and ‘Cookies’


When someone visits Bookingrid website on - either directly or through external applications supplementary to the website - we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.. 


Our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our websites.  By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Please refer to Bookingrid Cookies to find out about the cookies we use on our websites.

3.        People who use our services


Bookingrid offers services to the users enabling them to buy, sell, and exchange bookings. We use a third party payment gateway to process your payments, but the provider of such payment gateway only is allowed to use the information to process payments between you and us.


We have to hold the details of the persons who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.

4.        Access to personal information


Whenever you use our services, we aim to provide you with access to your personal information. If such information is wrong, we strive to give you ways to update it quickly or to delete it (unless we have to keep that information for legitimate business or legal purposes).


We may reject requests which risk the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).


We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

5.        Disclosure of personal information

We will not disclose personal data to companies, organizations or individuals outside of Bookingrid unless any of the following circumstances apply.

5.1        With your consent

We will share personal information with companies, organizations or individuals outside of Bookingrid if we have your consent to do so.

5.2        To fulfil your booking

We may share personal information with third-party business partners in order to provide the service you have requested. For instance, we may pass your information (such as your name, telephone number, and/or email) to the service (such as restaurant) with whom you make your booking to secure your booking.

5.3        For external processing

We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

5.4        To parent account administrators

If your account with us is managed for you by your account administrator, then your account administrator who provides user support to your organization will have access to your account information.

5.5        For legal reasons

We will share personal information with companies, organizations or individuals outside of Bookingrid if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

◦ meet any applicable law, regulation, legal process or enforceable governmental request;

◦ enforce applicable Terms of Service, including investigation of potential violations;

◦ detect, prevent, or otherwise address fraud, security or technical issues;

◦ protect against harm to the rights, property or safety of Bookingrid, our users or the public as required or permitted by law.


We may share aggregated, non-personally identifiable information publicly and with our partners (like publishers, advertisers or connected sites). For instance, we may share information publicly to show trends about the general use of our services.


You can also get further information on agreements we have with other organisations for sharing information.

6.        Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

7.        How to contact us

Requests for information about our privacy policy can be emailed to or posted to:

ECOMSENSE UK LIMITED, Lion House, Red Lion Street, London, WC1R 4GB.