Michael E. Davis

193 Bateman Lane, Gray, GA. 31032

315.651.3715

Medavi04@gmail.com

Objective:

To obtain a permanent full-time Instructional Designer/ Trainer position that allows me to innovate and grow with a goal-oriented purpose-driven group of individuals, looking to succeed the right way. Seeking an environment that allows me to utilize my many talents but also challenges and fosters continual growth among its employees and the ability to stay up to date with existing and emerging technologies. “Tell me and I forget. Teach me and I remember. Involve me and I learn.” Benjamin Franklin

Education:

Syracuse University, Syracuse, NY.                                                                                    May, 2010

Masters of Instruction Design, Development & Evaluation

University of California, Berkeley, Berkeley, CA.                                                       May, 1998

Bachelors Degree, History, with an emphasis on Constitutional Law

Professional Experience:

Level III Trainer and Knowledge Management Specialist, ITT Goulds Pumps 07/2010 - 05/2015

Aftermarket Training Specialist – Single technical trainer for eight North American industrial process repair facilities. Deliver content on proper pump assembly, Computerized Maintenance Management System (CMMS) training and training on soft skills and critical conversations.

•  Conducted thorough needs assessments, synthesized and delivered competent solutions
• Developed multi-modal training materials, in-person instruction, online and hybrid
• Travelled internationally and domestically to conduct new client systems related training
• Wrote, edited and maintained all technical documentation, including instructional    materials, training documents, specifications, processes, forms, workflows and reference material, in print and online
•  Continually updated online content for expired/inappropriate references, links, and information
•  Created courses with measurable objectives resulting in an 81% or higher pass rate for all instructor lead courses
• Reduced LMS cost by forcing employees to pay for courses they failed or completed untimely
• Provided technical training to teams and agents via WebEx
• Identified opportunities for process improvement while developing training materials
• Selected the right instructional media, and wrote effective copies, texts, audio and video scripts.

Accomplishments:

Created 27 specific repair and overhaul manuals used by our organization to train new employees. These materials later became the based for our for profit training offerings. In 2011, we generated net revenue of just over 200K by 2014 that number had grown to just shy of 900k.

Front Office Clerk, Sheraton Syracuse University Hotel and Conference Center 7/2008 to 10/2011

Worked in a fast paced customer oriented environment to check guest in and out as they arrived. Resolve customer complaints, make and/or change reservations, in general make sure they had an experience worthy of a Starwood Property.

• Checked guest in and out as they arrived
•  Drove the shuttle to and from the airport and other local attractions.
• Provided security for special events
•  This was my primary source of income while completing my Master's

Claim Manager, AutoOne Insurance 10/2003 to 02/2008

Oversaw the strategic management of New York Personal Injury Protection pre-suit Demand and Litigation teams. Provide strategic guidance as well as management to Litigation and Personal Injury Protection Claim Representatives to create a cohesive and aligned structure for responding efficiently to the evolving and complex PIP statutory and legal environment.

•  Managed a claims staff of seven claim representative and was accountable for business results through cost effective and timely resolution of medical claims.
• Managed a claims load of 840 medical claims with a high degree of technical complexity and coordination.
• Achieved 100% success rate at NY state arbitration
•  Settled cases with client attorneys, analyzed and assessed mitigating factor, resulting in a 42% payout the lowest for the 2006 calendar year

Accomplishments:

In the New York Auto Insurance world fraud is prevalent. One of the ways fraudulent providers attacked us was by using different billing names and addresses to bill for services. We would delay payment to investigate the establishment only to find out later they were owned by someone we had previously investigated making our delay improper and forcing us to pay all their bills. The vendor table redesign created a different verification process using the vendor name, vendor address and vendor TIN# to run a check against all other items in the system, prior to delaying the bill. Awarded the AutoOne Insurance Bravo Award in 2006 for the design and implementation of this vendor identification table.

Skills:

•          Proficient with: Office 365 MS Word, Excel, Outlook, Access, MS Project, Publisher,  ADDIE model, Kirkpatrick’s, Blooms Taxonomy, Storyboarding and the ability to describe technical concepts in simple, clear terms.

•          Skilled with: WordPerfect, Quattro Pro, Lotus Notes, FileMaker Pro, PhotoShop, Captivate 5, DreamWeaver, Workday, Learning Management Systems (LMS), Flash player technology.

•          Familiar with: DOS based educational systems, designed and delivered Xerox based documents designed in HFDL, Articulate, Captivate  8, Camtasia, Instructional Systems Design (ISD)

•         Strong: interpersonal skills, analytical and problem-solving skills, organizational skills, communication skills, Training in-person and over the web.