The following is the general service agreement between the Client Name (client) and Good Good Work (we, us, our). It covers our hourly rate, legal stipulations, and cultural agreements. This document sets expectations around how we work together on all future projects until the service agreement is terminated or amended. Specifics on what kind of work we will do together will come in the form of Statement of Work documents.

Rate

Hourly rate: $n

Legal Parameters

Billing

The client will be billed at the beginning of each month for all hours worked the previous month unless otherwise noted in a Statement of Work. Invoices may be paid by bank transfer or check. Additional instructions will be added to invoices.

Fees

Additional work outside of any statement of work will be billed at the hourly rate. Client will be notified that this additional cost is applicable, prior to being incurred.

Expenses

Client will be invoiced for all reimbursable expenses, such as third-party artwork or photos, copies, shipping, or vendor charges. Documentation evidencing such expenses will be provided upon request. If reimbursable expenses surpass estimates in statement of work document(s) by an additional $110, notification of these expenses will be provided prior to being incurred.

Content

Unless otherwise indicated, the client will provide all written content and photographs. Good Good Work is not liable for plagiarized or unlicensed content if delivered by the client.

Payment Schedule

Good Good Work will invoice the client in the first business week of each month for the amount equal to the number of hours worked the previous month at the hourly rate. Payment in full for each invoice is to be paid within 10 business days of the invoice delivery. After 30 days from receipt of each invoice for the work completed, a finance charge of 1.5% per month, compounded monthly, will be applied to all overdue balances. After 3 months Good Good Work reserves the right to escalate the situation.

Termination

Good Good Work and the client reserves the right to terminate this agreement or any statement of work at any time. Termination before completion will result in a fee worth the total hours worked at the hourly rate plus any incurred expenses.

Fees for Rush, Overtime and Delayed Work

Rush and overtime work will be charged at 140% of the hourly rate. Rush/overtime work is defined as any work that is associated with a project deadline that falls before the expected delivery date. It also may include work done outside of standard business hours (see Cultural Norms: Maintain professional boundaries below). Any additional fees (except reimbursable expenses) will also incur the same upcharge.

Rush/overtime work may be a result of the client’s delayed response time in relation to client demanded deadlines. Rush/overtime work as a result of Good Good Work’s delayed response time will not incur any additional expense.

Client will be notified that this additional cost is applicable, prior to being incurred.

Work Acceptance

For any deliverable outlined in a statement of work the client is allowed 5 business days to inspect and provide feedback. After the inspection period deliverables will be assumed to be accepted by client. If a deliverable does not meet the agreed upon criteria from a statement of work the client must provide in writing a list detailing each failure to satisfy acceptance criteria and allow Good Good Work to attempt to satisfy those failures.

Reproduction of Work

Logo and branding elements developed for the client may be reproduced by the client without limit until such time as the logo and branding have been paid for in full at which point the client becomes the owner of logo and branding assets.

We retains personal rights to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes and the marketing of the designer’s business. Where applicable, the client will be given any necessary credit for usage of the project elements.

Cultural Norms

We believe that a project’s success is equally dependent on the deliverables completed and the working relationship between us and our clients. Experience shows us that most projects fail or flounder when the implicit isn’t made explicit.

We also believe in a more holistic approach to work. Our values of empathy, respect, and trust are always integrated into working style. To that end, here are some cultural norms that we embody in every working agreement.

Additional cultural norms can be established at any time as needed.

Assume good intentions

Our work means a lot to us and your work means a lot to you, otherwise we wouldn’t be doing it. We assume our clients are telling us the truth, believe them when they speak, and expect that they have insights that we don’t. It’s also assumed that they’re experts in their field. We expect our clients to do the same for us.

Keep meetings to a minimum

Getting work done requires a lot of head-down-and-focus time on our part...meaning: alone time. We also know that meetings are expensive for our clients. So how do we stay on the same page? We use collaborative tools and processes that let us track our progress outside the time/space of traditional meetings. When we do need to meet, we schedule a time at least 48 hours in advance and stay on-task with agendas and time mindfulness.

Maintain professional boundaries

As it turns out, our clients are pretty great! We love to socialize and get to know them on a personal level. We’re all about happy hours and hikes instead of dumping catch-up and hang-out time into meetings. One-on-one time shouldn’t cost money. We also like to keep work inside standard US business hours (10:00-18:00 eastern time, Monday-Friday). If we get text messages [see documentation]—or emails after hours—it’s 99% likely we won’t respond. But we’ll certainly get back to you the next time we’re in the office.

Respecting time

Because we’re all busy, we make sure to check in with our clients about our time and theirs. Sometimes that looks like us asking about “hard stops” for meeting times or setting time estimates to agenda items. It’s also why we ask our clients to let us know at least 24 hours in advance of a meeting time change.

Documentation

Sharing knowledge is important. And being able to capture and access those great ideas at any time is equally important. We ask our clients to provide feedback and requests in email (or sometimes Slack or Trello) so that we can come back to them whenever we need.

Back and forth

In our working relationship, we’ll have times when we need your feedback. Providing us this feedback in a timely manner allows us to meet our deadlines and demonstrates to us that you’re committed to the work. On the flip side, not providing us feedback in good time creates a traffic jam for all of our other projects and clients. If you don’t think you will be able to meet these expectations, please let us know ahead of time so we can adjust our deadlines accordingly.

Your Cultural Norms

Please share any of your group’s cultural norms that you’d like us to know about.

Acceptance

                Katie Falkenberg                

_____________________                ________________                ________________

MEMBER-OWNER SIGNATURE                MEMBER-OWNER NAME                DATE

                Drew Hornbein                

_____________________                ________________                ________________

MEMBER-OWNER SIGNATURE                MEMBER-OWNER NAME                DATE

_____________________                ________________                ________________

CLIENT SIGNATURE                        CLIENT NAME                        DATE

Thank you!

Thanks so much for your trust in Good Good Work. We can’t wait to work with you. Please don’t hesitate to reach out with any questions, we’re always here to help!

Katie Falkenberg

katie@goodgoodwork.io

646-543-9753

Drew Hornbein

drew@goodgoodwork.io

773-270-3739