Chouteau Heights Apartments Policies and Procedure Handbook Introduction
We are pleased that you have chosen Chouteau Heights Apartments for your new home! These Rules and Regulations are an Addendum to your Lease Agreement and are to assist you in the peaceful and quiet enjoyment of your new home.
You are required to abide by the provisions of each of the following: The Lease signed Chouteau Heights Apartments with, the Rules and Regulations governing your property as stated herein, and all State and Federal laws.
These Rules and Regulations have been created for your protection, to assist you in avoiding charges and penalties, and to continue to make our property attractive and comfortable. Please review them carefully. Violation of any of the rules and regulations will constitute a violation of your lease. We welcome any questions you may have regarding this Handbook and ask that you direct questions or concerns to the Chouteau Heights Office.
Important Phone Numbers:
Emergency Maintenance (816) 453-2414
Leasing Office (816) 453-2414
During office hours, you may pay rent at the leasing office, located at 5145 NE Chouteau Trafficway, #202, KCMO 64119 (the Office). After hours, there is a rent drop box located on the wall to the left of the front door. You may also mail your rent payment to the Rental Office address noted above. Be sure to allow extra time for holiday and weekend delivery, and please make sure you make the check or money order payable to Chouteau Heights Apartments, the amount is written correctly, your apartment number is clearly shown and you have signed the check or money order. If you are paying in CASH, please do not deposit it into the rent drop.
Rent is due on or before the first (1st) of each month and is considered paid when it has been received by the leasing office. Rent is late on the morning of the fifth (5th) and will be assessed a late fee of $25.00 plus $5/day for every day after the 5th. Any payments made will be posted to the previous balance before current charges.
Emergency maintenance services are provided for our residents according to the criteria below. For assistance after business hours, please call (816) 453-2414.
Emergencies: We will provide a one-hour response, 24 hours a day, in the event one of the following emergencies occurs. The after-hours on-call person should be contacted as soon as possible.
*Total loss of electrical power (not associated with tripped breakers or a KCPL power outage, please check with them first at 816-471-5275)
*Loss of heat, do not call in the middle of the night for loss of heat! Call first thing in the morning and it will be scheduled immediately with our HVAC technician. He is not our employee and will come on site at his soonest available appointment time. Within 24 to 48 hours.
*Loss of Air Conditioning, only if outside temperature is over 85 degrees, DO NOT CALL IN MIDDLE OF THE NIGHT, just as with heat, we will have to schedule with our HVAC technician.
*Burst plumbing or flowing water (Residents are responsible in cold weather to keep sufficient heat in their apartment to prevent plumbing from freezing and bursting; any damage due to insufficient heat will be charged to the Resident.)
*Water leak caused by heavy rain that is causing damage to tenant property. Often these leaks cannot be repaired until the weather has dried up, leave a message and we will troubleshoot.
*Clogged toilet. You must own a plunger and you must try plunging first. If we come out and you didn’t plunge the toilet first, you will be billed a maintenance fee of $25 (during normal business hours) and $100 (after normal business hours)
*Refrigerator breakdown between the hours of 3:30pm Friday to 7am Monday.
Non-Emergencies: Will be repaired by the maintenance technician during normal weekday business hours and MUST BE GIVEN IN WRITING.
*Non-emergencies include, but are not limited to, the following:
*No Hot Water
*Tenants losing keys ($50 charge for changing locks) or locking selves out of apartment (please call the local locksmith for after-hours lock-outs)
*General maintenance requests
Resident-caused damages will result in charges to the resident.
Your power provider is: KCPL (816) 471-5275
Your gas provider is Missouri Gas Energy (816) 756-5252
You are required to obtain Renter’s Insurance to protect your personal property from damage or theft. The owner’s insurance policy only protects the building and not the contents within your apartment.
Conduct and Noise Complaints
All residents have the right to peaceful enjoyment of their surroundings. Living in a community requires consideration of others, especially where noise is concerned. Residents and their guests are expected to extend common courtesy to their neighbors.
Most noise complaints result from boisterous behavior or loud stereo systems (including vehicle stereos). If you encounter noise problems, we suggest that you first talk to your neighbors about the problem. Often residents do not realize how clearly sound travels.
Please contact the local police if you are experiencing a serious problem after our regular office hours. Also, notify the Rental Office the following business day with the apartment number of the offending resident and the details surrounding the complaint. If you are creating a noise disturbance, please be advised that repeated noise complaints may result in warning and possible termination of your lease if the problem continues.
Sidewalks, entrances and hallways may not be blocked or used for any purpose other than entering or exiting the building. Children are not permitted to loiter or play on stairways or in the laundry room. Nothing may be thrown out of windows or doors or from balconies or patios including cigarette butts.
You are responsible for the actions and damages of your children and guests. Charges incurred by the landlord as a result of your party or gathering will become your charges.
Physical violence is a violation of our policies and procedures and will be cause for immediate lease termination. Police will be called during any domestic disturbance, followed by notification from the of a lease violation. A second violation related to disturbances will result in termination of your lease.
You are responsible for maintaining your smoke detector during your occupancy of the premises. Please test your smoke detector monthly. This is for your own safety and that of your neighbors in the event of a fire.
Do not disconnect your smoke detector. You could be held liable for unhooking it during your residency. Please help us utilize this safety feature to its maximum potential by keeping it in good working order at all times. An intermittent beeping means that the battery is low and you should replace the battery immediately. If you believe that your smoke detector needs service beyond battery replacement, please contact us during business hours.
Lock out Service
After business hours, it is necessary to call a locksmith to gain entry.
Only one pet will be allowed weighing under 20lbs.
We reserve the right to revoke pet privileges at any time. Housing an unauthorized pet may be cause for termination.
Any vehicle that is in a state of disrepair, has flat tires, is jacked-up on supports, and/or lacks proper inspection, registration or licensing may not remain on the property for more than 24 hours. Vehicles violating this rule will be tagged and are subject to towing at the owner’s expense.
Please park in your assigned parking space. If you have visitors, they are permitted to ONLY park in the assigned visitors space. Parking violations will result in towing at the owner’s expense.
Dumpsters are provided on the property for trash disposal. Trash service is provided for the use of household trash only. All trash must be placed in a closed trash bag prior to placing inside of the dumpsters. Trash may not be left on the balconies, patios, hallways, outside the apartment door(s), on or around stairways, in other common areas, in parking lots or around the dumpsters. If we find you are placing trash on the property and not in the dumpster, you will be responsible for the cost of clean up.
Laundry rooms are provided for our residents use only. Children must be accompanied by an adult at all times while in the laundry room. Sitting on top of appliances or tables is prohibited. Abuse or misuse of any appliance or the laundry room will result in charges for damages assessed to the resident. Smoking is NOT allowed in the laundry rooms.
Equipment, Appliances and Plumbing
You are responsible for any misuse or abuse of the equipment, appliances and plumbing in the apartment.
Thermostat: Temperatures in the apartment may vary as much as 5 degrees from the thermostat reading. When starting your air conditioning for the first time, please allow several hours to cool the apartment to the desired temperature. We do not recommend turning the heat or air conditioning off entirely during the day since this takes more electricity and creates wear and tear on the unit. For efficient power usage, leave the thermostat setting at approximately the same setting. DO NOT set your thermostat below 72 degrees in the summer.
Light bulbs: We replace refrigerator bulbs and the round bulbs on the ceiling in the kitchen in the apartment. All other bulb replacements are your responsibility.
Refrigerators: It is normal to feel heat along the bottom of the refrigerator and you will occasionally see condensation on the inner walls of the unit. Please do not cut off, unplug, or flip the breaker for your refrigerator as it may be difficult to restart, and mold and mildew will form inside while it is off.
Stoves: Please keep your drip pans and oven clean to prevent fires. Do not cover the burner pans with aluminum foil because this will often cause the burner element to short out. If we are called to repair a burner that shorts out due to aluminum foil, then your rental account will be charged $25.00 for this cost.
Garbage Disposals: Disposals are for soft foods only and should not be used for waste disposal in place of your trash can. Course foods, pasta, rice, coffee grounds, broken glass, fish gravel, beer tabs, coins, beans, and other debris may cause your disposal to jam. If this occurs, turn off the power to the disposal and exercise extreme caution while trying to remove the debris; then push the reset button located at the bottom of the disposal. If you cannot clear the disposal, please call for maintenance service. If your disposal becomes inoperable, we will be removing it from your unit as it our new policy to eventually remove all garbage disposals.
Shower stalls and tubs: Do not clean with any abrasive that will scratch surfaces. Always close the curtain completely during shower use to prevent leakage and use a heavy bath mat on the floor. You will be responsible if water flows into the floor level below your apartment. Mold and mildew will be kept to a minimum if you keep the bathroom vented as much as possible.
Toilets and drains: If your toilet is over-flowing, immediately hold up the handle and cut off the water supply knob located close to the floor next to the toilet. Please use a plunger to try and clear a clogged toilet. If this attempt is not successful, call for maintenance assistance. Do not flush paper towels, cotton swabs, tampons, baby wipes, cleaning wipes, toys or other foreign objects down the drains. Never pour grease into the sink or toilet. There may be a charge for removal or clearing of any foreign material, as well as the resulting damages.
Window Coverings, Balconies, and Patios
The blinds provided to you may not be removed. If you wish to add additional window treatments over blinds, they must be properly hung. You will be charged for any damage caused due to improper installation. If you break the blinds provided to you at move in, you may purchase replacement blinds from us from us for $25 per blind.
The balcony and patio are not for general storage and should be kept neat and orderly. Only conventional patio furniture and potted plants are allowed on the balcony or patio. Trash, laundry, etc. cannot be stored there. Railings and balconies must never be climbed over or loosened by anyone.
Broken windows and doors will be replaced immediately at your expense. If screens are torn or pulled from the building, they will be repaired or replaced, and you will be billed for this expense.
It is your responsibility to keep your apartment clean to the degree necessary to prevent a pest infestation (roaches, fleas, bedbugs, etc.). If we are called out for pest infestation, you will be responsible for paying for this expense in your apartment and any other apartment that gets infested.