JOB DESCRIPTION
7.26.16
[web version]

Purpose: As a Convent & Stuart Hall employee, the primary purpose of the Client Systems Engineer is to oversee the processes of preparing, configuring, deploying, and managing all end-user devices issued by the School (currently, 95% Apple OS and iOS), helping ensure the smooth operation of the school’s technology-rich and innovative programs by supporting a collaborative department of 10 technical staff and academic support faculty serving over 1300 students, faculty and staff.

To apply: Send a cover letter and resume to the Human Resource Director at juli.devincenzi@sacredsf.org 

Responsibilities include:

• Researching modern deployment systems and strategies, staying current on all related techniques, and recommending changes
• Managing the preparation, configuring, and deployment of all school devices issued to end-users, such as computers, printers, and mobile devices using tools and services, including:

(iOS Specific) - JAMF Casper, Apple Configurator, Apple DEP, Apple VPP

(OS Specific) - Munki, Auto Pkg, Deploy Studio, Adobe and Microsoft Office installers

(Cross-Platform) - Windows configuration, Web Help Desk, SAL, Radius

• Managing the ongoing system and software needs of client devices
• Providing Tier 2 and above direct support to end users and equipment
• Supporting overall help desk support system of work-orders, phone, email, and face-to-face work, including providing direct support to end users
• Managing inventory data of client assets including asset tagging and recording of critical equipment, software, and services information, and maintaining an inventory database system
• Documenting installation and configuration procedures
• Developing and managing virtual support resources for end users, such as FAQs and instructions for common support requests
• Managing servers for deployment and client control services, such as DeployStudio and JAMF Casper
• Developing and supervising a tech support program of student volunteers and student employees engaged in providing direct support services to The Schools
• Guiding client services-related support staff, including summer student interns and managing related work flow
• Providing personal support and direct services such as:

• Troubleshooting / diagnosing software and hardware issues including Mac OS, Apple iOS, Microsoft Windows and other systems in use
• Assisting with repairing hardware when feasible as well as arranging for outside repair
• Assisting with arranging for donation or recycling of end-of-life hardware
• Assisting with network connection problems
• Assisting with faculty and staff professional development

• Attending regular technology department meetings
• Maintaining currency through conferences, workshops, journals and classes
• Maintaining professional contacts with other schools and organizations

Qualifications:

BA/BS strongly preferred

2-3 years of experience or similar working within an educational institution

Excellent communicator both oral and written language with strong grammar skills

Highly proficient with Apple systems, including both OS and iOS

Highly proficient with Windows OS systems

Highly proficient  with Google Apps, Microsoft Office, and Adobe creative products

Detail-oriented, organized and willing to take initiative

Able to work well in a fast-paced, rapidly changing environment filled with frequent interruptions

Excellent collaborative teamwork skills

Ability to work well with all ages of students and adults

Be a role model in embracing and living out the mission, goals and criteria of the school

Experience with independent schools preferred

Pay Period: July 1 through June 30

Service Period: July 1 through June 30.  This is a 12-month position.

Physical Ability Requirements:

Regularly lifting or carrying 1-20lbs.

Regular pushing/pulling/bending/stooping/kneeling

Regularly climbing stairs

Regularly sitting or standing 4-8 hours

Schools of the Sacred Heart in San Francisco is an Equal Opportunity Employer.

Revised 07/26/2016