SEDC Regional Supported Educational Technology Standards and Services Catalog
Updated February 2018

Created by:  Created by the SEDC Technology Team and the SEDC Technology Board of Directors

Table of Contents

Introduction to the SEDC Technology Service Catalog:

Professional Development for Classroom Software and Hardware Supported by SEDC:

Regional Projects/Grants/Programs Supported by SEDC:

All of the following projects or services are provided by the SEDC technology team, SEDC roles are listed separately for each project. All requests should follow the District/SEDC communication plan unless specified here in the service catalog.

SEDC Supported Hosted Services:

IT Hardware System Supported:

District Technical Software/Programs Supported:

Software Development/Programing Projects:

Reselling and Cooperative Purchasing:

Grants:

Procedures for Adding Services/Support to the Catalog of Service:

Introduction to the SEDC Technology Service Catalog:

This “Service Catalog” was developed to support the mission of SEDC and is subject to change and we welcome feedback.  The mission of the Southwest Educational Development Center, “ is to meet the needs of students and teachers, promote achievement, and provide for economy and efficiency in the cooperative delivery of educational services that are identified and requested by member schools”.  This document defines and categorizes all educational technology, operations and services provided to our participating partner districts and charter schools in the Southwest Utah region. Our goal is to improve the ability to quickly identify services that can assist and support the efforts to enhance students learning through the use and integration of technology.  This catalog will help to ensure that SEDC is providing quality equitable services, creating economy of scale through collaboration, and developing local capacity in the schools we serve.     

Professional Development for Classroom Software and Hardware Supported by SEDC:

All the following technology training items need to be scheduled following the District/SEDC communication plan and by the training guidelines outlined below.

The training is provided when at least 4-5 teachers are attending or if it’s a follow-up training in the classroom with the teachers and possibly their students (modeling best practices, team teaching, etc.).  

A local trainer/support person needs to be assigned and involved with each training as this person can help provide support to the teachers when the SEDC trainer finishes the training.  

All of the following trainings are available to each district and charter school upon request.  All professional development should be planned with a long term focus and with classroom follow-up and support by SEDC and the local trainer/support person.

Regional Projects/Grants/Programs Supported by SEDC:

All of the following projects or services are provided by the SEDC technology team, SEDC roles are listed separately for each project. All requests should follow the District/SEDC communication plan unless specified here in the service catalog.  


SEDC Supported Hosted Services:

SEDC provides 100% of the SEDC hosted server support (not necessarily all end-user support/training).  This server support includes server security, software updates, system updates, power backup, data backup and restore and at least 99% uptime for the following hosted servers:

(Continues)


IT Hardware System Supported:

SEDC provides 100% support for the SEDC housed hardware that is on this list.  If the hardware is in the districts, it’s SEDCs role to provide training and secondary support to the district technology teams.  Remember, it’s SEDC main focus to help the technology teams to be highly successful, this can only happen if SEDC provides training and support (not just doing it).  All the equipment listed should have district support/maintenance contracts as these items need updated firmware, software and the ability to call technical support on the numerous problems that can occur.

District Technical Software/Programs Supported:

SEDC provides 100% support for the SEDC regionally hosted software that is on this list.  If the software is in the districts, it’s SEDC role to provide training and secondary support to the district technology teams.  Remember that it’s SEDC main focus to help the technology teams to be highly successful, this can only happen if SEDC provides training and support (not doing implementing for the districts).

Software Development/Programing Projects:

SEDC provides software development for a few regional projects.  Because the risk for developing software is incredibly high (security issues, lack of programmer resources, lack of redundancy of knowledge long term, the amount of time it take to develop a working system, the high percent of failure for completing successful programming projects, etc.), SEDC is slow to embrace new programming projects. SEDC will take on programming project when there’s not a vendor supported solution available  for our regional implementation needs or we can’t negotiated a reasonable contract.  

        

Reselling and Cooperative Purchasing:

SEDC provides the service of a Value Added Reseller (VAR) for a few select products.  SEDC purchases these products directly from a wholesaler or at reduced cost and sells to  districts/schools at no additional charge.

Grants:

SEDC provides grant resources and support to districts and schools.

(Continues)


Procedures for Adding Services/Support to the Catalog of Service:

For the technical services located in the districts, the district technology team has primary responsibility and the SEDC technology team will support the districts in providing these services.  For the services located here at the SEDC office, the SEDC team has primary responsibility and the district teams will help provide secondary support.  

For all new regional requested services/projects/task to be added to the standards/service catalog, the following protocol will be followed: