Freight Carrier Shipments – Important Delivery Information

Your order is being shipped via a freight carrier. Please review the following notes to ensure a smooth and successful delivery:

Delivery & Signature

• You may be required to sign for the delivery. If so, the freight carrier will typically contact you to schedule a delivery appointment.
• If no signature is required, your shipment may be delivered at the earliest available time without notice.

Delivery Location Note

• Freight carriers are responsible for curbside or driveway-end delivery only.
   Due to liability concerns, drivers cannot bring shipments into garages, up driveways, or closer to the home.We recommend having help on-site to move your delivery if needed.

Upon Delivery – What to Do

If You Are Present for Delivery (or Intercept the Driver):

• Thoroughly inspect the shipment before signing. Look for any visible signs of damage to the boxes and product inside.
• If any damage is noticed, it must be clearly noted on the delivery receipt with the help of the driver.
• Once you sign without noting damage, you are accepting the shipment as-is.
   Claims for damages cannot be processed after a clean signature.

If You Are NOT Present (and No Signature Was Required):

• Inspect the shipment as soon as possible.
• Any damage must be reported to us within 24 hours of delivery.
• If damage is reported later than 24 hours, we may not be able to file a claim with the freight carrier.

Reporting Damage

Please send damage reports to us within 24 hours of delivery.

• Text: 866-736-0732
• Email: Info@ShopNDPS.com
• Include clear photos of the damaged item(s) and packaging from multiple angles.
  

Other Important Notes

• If you sign for a shipment without noting visible damage, you are responsible for any replacement costs.
• If you refuse a shipment for any reason other than visible, noted damage, you are responsible for all shipping charges (both to and from your location).
• Liftgate Service:

• If a liftgate was not purchased, you are responsible for unloading the item from the truck.
• If a liftgate is requested after shipment, additional carrier fees will apply that you (the customer) are responsible for and we will be contacting you for payment.  
  

Need Help?

If you have any questions about your freight delivery, please don’t hesitate to reach out. We’re happy to assist!

Phone/Text: 866-736-0732
Email: Info@ShopNDPS.com