NCknows December 2012 Monthly Report
Chats:
This Month: 1183 (coop coverage) + 333 (libraries monitoring their own queues) = 1516
Last Month: 2224 (coop coverage) + 679 (libraries monitoring their own queues) = 2903
This Month Last Year: 1267 (coop coverage) + 427 (libraries monitoring their own queue) = 1694
Comments:
Welcome to Meghan Webb from Chapel Hill Public and Marc Finney from Halifax Community College, who were trained in December. Meghan is already up and running on the schedule. Thanks Meghan and Marc.
The schedule for spring 2013 was completed. There are two things you can do to continue to help with this:
and review all shifts to see if your library is listed correctly.
2. Send me an email if your partner is not online when the scehdule says they should be. This is almost always a communication problem that I can resolve quickly.
The traffic numbers have made me curious so I’ve been keeping a close eye on it now in January 2013, to see if the academic calendars may have had something to do with it. Right now, we’re ahead of 2012 #s. But I’m looking forward to getting a closer look at the #s soon.
A note about January: We will be reviewing all links and cleaning up listserv addresses for all libraries. It’s a big task and if you are reading this, your listserv status is probably great- but please remember to remind your successor about the listservs if you are no longer the NCknows contact or staff at your library. You can do so here:
For NCknows staff: http://lists.ncmail.net/mailman/listinfo/ncknows
For NCknows Admins: http://lists.ncmail.net/mailman/listinfo/ncknows-admins
Transcript of the Month
This month’s great transcript comes from Julia Mielish at Wake Tech.
Julia’s transcript stood out for two reasons- on one hand it looks pretty normal but she does something in it that I see crucial to successful chats. After getting the question from the exasperated patron she takes a look around and immediately comes back with something. “Something” keeps the patron around and is often likely to have them more willing to follow the steps we provide to find the materials themselves.
Julia also guides the patron to the resources through their own library’s website. This is very important, especially for academic libraries who will sometimes have more than the default NClive databases. From the databases portal, Julia then moves on to helping the patron with JSTOR. All in all, great service! Thanks Julia!
11:15 Patron I need a lit analysis on the Ballad of Birmingham by Dudley Randall and can not find on I can view online??
11:15 wktechjm@libraryh3lp.com hi
11:16 Patron hi
11:16 wktechjm@libraryh3lp.com Let me see what I can find.
11:16 wktechjm@libraryh3lp.com Just a minute
11:17 wktechjm@libraryh3lp.com You are a student at Vance Granville correct?
11:18 Patron yes
11:18 wktechjm@libraryh3lp.com Ok. Have you tried the Literature Reference Center?
11:19 Patron I went through all the databases I am not finding anything
11:19 wktechjm@libraryh3lp.com I found two reviews there
11:20 Patron where do I find the Lit Reference center??
11:20 wktechjm@libraryh3lp.com http://lrc.vgcc.edu/content.php?pid=157549&sid=1334951#4203595
11:21 wktechjm@libraryh3lp.com Scroll down to literature and you will see it there. I've looked through the other contemporary databases and haven't found anything, but I'm still looking.
11:21 Patron thank you I have the flu and this helps a lot!!
11:21 wktechjm@libraryh3lp.com You are welcome. I'm going to look in JSTOR now. Just a minute
11:23 wktechjm@libraryh3lp.com Ok. Try JSTOR. I found the link to it on the same page I just gave you, but under the alphabetical list.
11:23 wktechjm@libraryh3lp.com I searched Ballad of Birmingham by Dudley Randall
11:23 Patron thank you
11:23 wktechjm@libraryh3lp.com When I tried just Ballad of Birmingham, I got a lot of other stuff, but when I searched with his name it gave me better results.
11:23 Patron thank you
11:24 wktechjm@libraryh3lp.com You are welcome. Do you think you have enough to go on, or would you like some more sources?
11:24 Patron yes this is good!!
11:24 Patron thank you again
11:24 wktechjm@libraryh3lp.com Great. Well have a great day and i hope you feel better.
11:24 Patron Me too...
11:25 Patron and you too!!