Reply.ai is a service provided by Reply, Inc., a United States company ("Reply.ai," "Reply," "we," "us," or "our"). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to the Service, and your choices about the collection and use of information. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service ("Terms").

What is the purpose of this Privacy Policy?

Information Collected by the Services

Personal Information

Log Information

Analytics Information

Information Collected with Cookies

How we use Personal Information

Information Disclosure

Third Party Links

Security

Who has Access to Messages Transmitted via Reply.ai?

Where is Content Stored and Processed?

Correcting or Updating User Information

How long will you keep my User Content?

Privacy Policy Updates

Persons Under 13 Years of Age

Contact Us

What is the purpose of this Privacy Policy?

As a tool used to collect and store personal information and other data, your privacy and the privacy of your End-users (contacts) is our top priority. This Privacy Policy discloses our personal information gathering and dissemination practices with respect to the Services, and in conjunction with our Terms. Please read this Privacy Policy carefully.

Information Collected by the Services

Personal Information

“Personal Information” is information that identifies you as an individual, which includes, but is not limited to:

We may combine your Personal Information with information that we receive from and about you, online and offline, including from third parties.

Log Information

Log information is any information automatically reported by your browser each time you access our service. When you use our service, our servers automatically collect and store this information, which may include the IP address, browser type, referring site, number of clicks and how you interact with links on the service.

Analytics Information

Reply.ai may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. This analytics data may enable Reply.ai to relate your use of the Services to personally identifying information that you previously submitted.

Information Collected with Cookies

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

How we use Personal Information

Any of the information we collect from you may be used in one of the following ways:

Information Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable Content information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security

To help protect the privacy of data you transmit through the Services, where personally identifiable information is requested, Reply.ai uses SSL/TLS to encrypt the information that is sent between your computer and Reply.ai's servers. In addition, Reply.ai takes steps to protect the user data we collect against unauthorized access.

We host our Services with Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under: ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate, Sarbanes-Oxley (SOX).

Who has Access to Messages Transmitted via Reply.ai?

You may use your account settings to control other Users' access to information associated with your User account, such as messages and contact information. Generally, Content transmitted through or stored by the Services is only available to those with whom you choose to share such information.

Please note that any messages transmitted via channels with which the Services integrate may be accessible to certain third-party organizations, such as messaging platforms, mobile networks, SMS gateway services and social media services. These organizations have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.

The information that is transmitted through or stored on Reply.ai is only available to those with whom you choose to share such information.

The employees and contractors of Reply.ai may in certain circumstances access the information on your account if required for customer support or legal purposes.

Where is Content Stored and Processed?

Content and information collected through the Services is stored and processed in the United States.

Correcting or Updating User Information

You may correct or update information collected about you by logging in to Reply.ai and editing your account settings, or by contacting Reply.ai at support@reply.ai. We will use reasonable efforts to update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting and agreement enforcement.

If you have any questions about reviewing or modifying your account information, you can contact us directly at support@reply.ai.

How long will you keep my User Content?

Following termination or deactivation of your User account, Reply.ai may retain your profile information and Content for a commercially reasonable time for backup, archival, or audit purposes, unless you explicitly request the deletion of all information and Content pertaining to your account.

Privacy Policy Updates

Reply.ai reserves the right to update this Privacy Policy from time to time. We may provide you additional forms of notice of modifications or updates in the form of email or banner notices in our website. Your continued use of the Services after any modification to this Privacy Policy will constitute your acceptance of such modification.

Persons Under 13 Years of Age

We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of the Services is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR SERVICES AT ANY TIME OR IN ANY MANNER. If Reply.ai learns that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then Reply.ai will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a Reply.ai account, then you may alert Reply.ai at the address below and request that we delete that child's personal information from our systems.

Contact Us

If you have any questions about this Privacy Policy, or need to reach us for any other reason, you may contact us by e-mail at support@reply.ai.

Effective: June 20, 2016