Information Collected by the Services
Information Collected with Cookies
How we use Personal Information
Third Party Links
Who has Access to Messages Transmitted via Reply.ai?
Where is Content Stored and Processed?
Correcting or Updating User Information
How long will you keep my User Content?
Persons Under 13 Years of Age
“Personal Information” is information that identifies you as an individual, which includes, but is not limited to:
We may combine your Personal Information with information that we receive from and about you, online and offline, including from third parties.
Log information is any information automatically reported by your browser each time you access our service. When you use our service, our servers automatically collect and store this information, which may include the IP address, browser type, referring site, number of clicks and how you interact with links on the service.
Reply.ai may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. This analytics data may enable Reply.ai to relate your use of the Services to personally identifying information that you previously submitted.
Any of the information we collect from you may be used in one of the following ways:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable Content information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
To help protect the privacy of data you transmit through the Services, where personally identifiable information is requested, Reply.ai uses SSL/TLS to encrypt the information that is sent between your computer and Reply.ai's servers. In addition, Reply.ai takes steps to protect the user data we collect against unauthorized access.
We host our Services with Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under: ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate, Sarbanes-Oxley (SOX).
You may use your account settings to control other Users' access to information associated with your User account, such as messages and contact information. Generally, Content transmitted through or stored by the Services is only available to those with whom you choose to share such information.
Please note that any messages transmitted via channels with which the Services integrate may be accessible to certain third-party organizations, such as messaging platforms, mobile networks, SMS gateway services and social media services. These organizations have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.
The information that is transmitted through or stored on Reply.ai is only available to those with whom you choose to share such information.
The employees and contractors of Reply.ai may in certain circumstances access the information on your account if required for customer support or legal purposes.
Content and information collected through the Services is stored and processed in the United States.
You may correct or update information collected about you by logging in to Reply.ai and editing your account settings, or by contacting Reply.ai at firstname.lastname@example.org. We will use reasonable efforts to update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting and agreement enforcement.
If you have any questions about reviewing or modifying your account information, you can contact us directly at email@example.com.
Following termination or deactivation of your User account, Reply.ai may retain your profile information and Content for a commercially reasonable time for backup, archival, or audit purposes, unless you explicitly request the deletion of all information and Content pertaining to your account.
We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of the Services is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR SERVICES AT ANY TIME OR IN ANY MANNER. If Reply.ai learns that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then Reply.ai will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a Reply.ai account, then you may alert Reply.ai at the address below and request that we delete that child's personal information from our systems.
Effective: June 20, 2016