Statement of Purpose | |
Name of establishment or agency | Jamil Dental T/A JTPD Limited |
Address and postcode | 56 High Street Hirwain CF44 9SW |
Telephone number | 01685 813989 |
Email address | hello@jamil.dentall |
Fax number | N/A |
Aims and objectives of the establishment or agency |
|
Registered Manager Details | |
Name | Emily Brown |
Address and postcode | Jamil Dental 56 High Street Hirwain CF44 9SW |
Telephone number | 01685 813989 |
Email address | jtpdlimited@gmail.com |
Fax number | N/A |
Relevant qualifications Emily Brown Level 3 Diploma in Leadership & Management (Tooth Fairies 2018) Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (Cardiff university hospital of Wales 2011) GDC 254885 | |
Relevant experience With over 18 years of clinical experience as a dental nurse and extensive management expertise as an assistant manager, I bring a strong foundation in both patient care and leadership. In 2018, I completed a Level 3 Diploma in Leadership and Management, further enhancing my capabilities. I currently oversee operations for a rapidly growing group of six dental practices, delivering both NHS and private dental services. | |
Responsible Individual Details | |
Name | Jamil Torofdar |
Address and postcode | Jamil Dental 56 High Street Hirwain CF44 9SW |
Telephone number | 01685 813989 |
Email address | hello@forestdental.org |
Fax number | N/A |
Relevant qualifications BDS GDC 277573 | |
Relevant experience I have graduated as a dentist from Dundee. Following my graduation, I completed a training year allowing myself to provide NHS dentistry. This is a year-long programme commissioned by the NHS. In this year we have had to complete several courses making sure standards were met as per the rules and regulations. | |
Roles and responsibilities within the organisation CEO, Head of Marketing, In house laboratories and Finance across the organisation. | |
Staff Details | ||
Name | Position | Relevant qualifications / experience |
Jamil Torofdar | Dentist | BDS GDC 277573 |
Toohoor Chowdhury | Dentist | BDS GDC 290027 |
Saahir Zaman | Dentist | BDS GDC 283337 |
Chern Hao Khor | Dentist | BDS GDC 289337 |
Michelle Glover | Dental Therapist | BSc Dental Hygiene and Dental Therapy Cardiff University 2024 GDC 248044 |
Sarah Homolka | Dental Therapist | Combined diploma in dental therapy & Hygiene Cardiff university. GDC 145602 |
Emily Brown | Group Manager | Level 3 Diploma in Leadership & Management Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (Cardiff university hospital of Wales) GDC 254889 |
Morgan Garvey | Lead Dental Nurse | Completed Level 3 Diploma in dental nursing GDC 320099 |
Ellie Cameron | Dental Nurse | Awaiting GDC |
Karli Rombach | Trainee Dental Nurse | Enrolled on course currently with DT Courses Ltd |
Salima Torofdar | Out of hours call handler | Trained Dental Nurse |
Seren Cartwright | Out of hours call handler | Trained dental nurse (Learnkit) |
Nicola Bowen | Cleaner | N/A |
Organisational Structure |
The Dental Practice is owned by JTPD Limited and trades as Jamil Dental J Torofdar (CEO) |
Services/ Treatments/ Facilities |
The practice provides general Private Dental Care.
We also provide short-term orthodontics to patients over the age of 18 years old. We provide Private treatment for children and Adults. Patients have the opportunity to be seen on a private basis under a capitation scheme administered by Practice Plan of fee per item. The premises are a modified house, which has two Dental surgeries to the 1st floor. We do not currently have access for patients requiring wheelchair access with surgeries being on 1st floor. Each surgery is equipped with an intra oral radiography unit. We only use equipment pursuant to the accepted provision of general dentistry. Patients in need of specialist treatments we do not provide, can be appropriately referred including those who require wheelchair access. |
Patients’ Views |
We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision. |
Arrangements for Visiting/ Opening hours |
Opening hours are MON 9am - 5pm TUES 9am - 5pm WED 9am - 5pm THURS 9am - 5pm FRI 9am – 1pm Early appointments prior to 9am and weekends available at request. We are closed for lunch between 1pm - 2pm. Advice for patients seeking emergency treatment out of hours is provided on the practice answer phone and also on notices outside the practice. Out of hours calls are Triaged by our Call handler Seren Cartwright Or one of our dental nurses for a number of hours over the weekend and bank holiday period. Our out of hours number is 07397 901567. Dentists are available for call outs on weekends & bank holidays if appropriate. |
Arrangements for dealing with Complaints |
Here at Jamil Dental, we always aim to have satisfied customers, and consistently meet the expectations of our patients in the care and service we provide. When complaints do arise, we aim to resolve the issues in an appropriate and timely fashion, according to the policy set out here. Throughout any complaint handling procedure, the patient’s confidentiality is of utmost importance and is observed at all times. We respect the individual's right to make a complaint and will ensure that they are in no way discriminated against as a result of raising their concerns. In the unfortunate event that you wish to make a complaint, please speak to a member of staff at reception at the earliest possible occasion. You will then be directed to Emily Brown who oversees all of our complaint handling procedures. Complaints are handled by our Manager Director Emily Brown and can be made verbally, over the phone or via email. Our complaint contact details are: Telephone- 01685 813989 Email- jtpdlimited@gmail.com Jamil Dental 56 High Street Hirwain CF44 9SW An acknowledgement of your complaint will be made within two working days of it being received. At this point, a brief history of your complaint will be taken. Usually, some time will then be needed to investigate the complaint. You should let our complaints manager know if you do not want the treating dentist to be informed or involved at this stage. We aim to resolve all complaints within ten working days from their receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay. You will then be contacted and given details of the findings of our investigation into the complaint, and invited to attend a meeting to discuss possible options for the resolution of the situation. Although we strive to provide satisfactory resolution for all complaints at the local level, if at this point you are not satisfied with the outcome of our complaint's procedure, you should contact one of the following bodies: -
The Public Service Ombudsman for Wales Telephone: 03007900203 For Private treatment The Dental Complaints Service 02082530800 Or Healthcare Inspectorate Wales Rhydycar Business Park Merthyr Tydfil CF48 1UZ. 0300 062 8163 Further information on dental complaints can be found on the General Dental Council website – www.gdc-uk.org |
Privacy and Dignity |
All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that: No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider Patients are entitled to object to the use of their confidential information for any other purpose than their care The duty of confidentiality to deceased patients is treated in the same way as that of living patients The rules of disclosure are strictly followed every time information is passed on to another person or organisation. To ensure patients dignity is protected, we try to implement our equality and diversity policy by: -
|
Date Statement of Purpose written | 14/8/24 |
Author | J Torofdar |
Statement of Purpose Reviews
Date Statement of Purpose reviewed | 13/11/2024 |
23/09/2024 | |
Reviewed by | Emily Brown 21/8/2025 |
Date HIW notified of changes | 22/04/2025 |