A Google Chrome update went out today, but you may have encountered an issue. If you can still access Chrome on your desktop or laptop (Chromebooks ARE NOT affected), no further action is necessary. If Chrome is not on your machine, you will see this error message when attempting to open Chrome:

Please click “No” and SHUT DOWN (fully power down)  your computer. A RESTART will NOT resolve the issue-you must SHUT DOWN.  Afterwards, you may POWER ON your device and log in to ensure that Chrome was installed by launching it.

If you still receive the error message, please submit an IT DIRECT ticket.


Please note, your Google Chrome may not be pinned to your TASKBAR.

In the event it is not, please take the following action to repin the icon  once you have verified that Chrome has reinstalled successfully. Go to your START MENU (found in the lower left corner of your screen) > ALL PROGRAMS > Google Chrome > Google Chrome browser. Once Google Chrome opens, complete the action below: