March 2016 - Present

Fortify On Demand (MicroFocus/Hewlett Packard Enterprise) - Technical Account Manager

August 2014 - March 2016

Rackspace - Linux Administrator II

• Manage a variety of dedicated and cloud servers primarily running RHEL/CentOS in a Tier 2 support role, working with various Small/Medium Business and Enterprise clients
• Responsible for preparation, quality check, and coordinating various departments to perform various maintenances, including re-kick, SAN/Local RAID expansion and replacement, hardware upgrades, etc.
• Ensuring aggressive SLA is met for monitoring events including but not limited to: Complete outage, service outage, hardware alerts, URL alerts, etc.
• Participated in hiring workflow by performing technical evaluations on candidates

July 2010 - August 2014

Blackbaud - Senior Production Operations Administrator

• Obtained primary responsibility (Subject Matter Expert) of a major Windows based product line in hosted environment
• Responsible for optimizing and creating policies around application installation, management, and troubleshooting.
• Worked with product development and senior leadership on further optimizing hosted products and reducing total cost
• Responsible for managing a Windows environment of approximately 70 web servers, 20 database servers, and 10 Citrix NetScaler load balancers

August 2005 - June 2010

Evenlink - Lead Technician

• Successfully identified and resolved NOC level DSL troubles by working with local ILEC (Verizon) technicians and Local Managers
• Integrated various software solutions with authentication backends (LDAP, RADIUS)
• Managed client servers both on-site and on colocation