Tickets
What are the different ticket types?
Zone A (Ground Floor) - Best Visibility
Zone B (Ground Floor) - Great Visibility
Zone C (Ground Floor) - Good Visibility
Front Balcony - Great Visibility
Back Balcony - Good Visibility
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
First United Methodist Church of Chicago
77 W Washington St, Chicago, IL 60602
How do I get to the venue?
The venue is easily accessible by most L lines, with the closest CTA stations being the Washington and Washington/Wells stations. The closest bus stop is the Washington & Clark/Dearborn stop, which serves the 20, 56, 60, 124 and 157 bus lines
Is there food served?
There is no food or drink available and no outside food or drink are permitted inside the venue.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Wheelchair accessible seating is available in zones A, B and C. Elevators are available to access balcony seating, though guests will need to go down steps in order to access seats in the balcony. For any questions please contact us at hello@feverup.com.
Is there parking available?
There is very limited street parking surrounding the venue. We encourage guests to use rideshare apps or transit to arrive at the venue.
What is the policy for Candle 3-Packs purchased online?
All Candle 3-Pack purchased online must be collected at the designated location at the venue at the time of your event. As the Candle 3-Pack is tied to the specific Candlelight event date and location, all Candle add-on items purchased online, picked up onsite are non-refundable and non-returnable. All sales are final.