How to Reset your Okta Password

Okta provides users with the ability to reset their own passwords, without the need to open a Help Desk ticket.

If you have forgotten your password for Okta, please follow the steps outlined in this document.

Just the Steps

Just the Steps (Detailed instructions with images can be found below)

  1. Access NMH Google Apps via Okta from any web-connected computer in the world by browsing to: https://nmhschool.okta.com
  2. Click on the Forgot password? link
  3. Enter your NMH Google Apps email address or username
  4. You can choose one of two password reset methods:
  1. Method 1: Reset your password using your mobile phone for verification
  2. Note: You should have this mobile phone with you when you complete these steps.
  1. See Step 5a - 5e
  1. Method 2: Reset your password using your secondary email address for verification
  2. Note: You should have access to your secondary email account when you complete these steps.
  1. See Step 6a - 6c, then 5c - 5e
  1. Method 1: Reset your password using your mobile phone for verification
  1. Click on the Send Text Message button
  2. A verification code will be sent to your mobile phone.  Enter the verification code from your mobile phone into the window open on your computer, then click the Next button
  3. Upon successfully entering your verification code, you will be prompted to provide the answer to the Forgotten Password Challenge question you provided during your initial setup.  Provide the answer and click Reset Password.
  4. After successfully answering the verification question, enter a new password, two times, and then click on the Reset Password button.
  5. After successfully resetting your password, you will be returned to the main Okta page.
  1. Method 2: Reset your password using your secondary email address for verification
  1. Click on the Send Email button
  2. A message will appear, indicating that a message has been sent to your recovery email address.
  3. Using your computer, check your secondary email account.  An email should arrive that will include a link to reset your password.  Click on the link.
  4. After clicking the link, the password reset steps will be the same as those starting in Step 5c above.


Detailed Instructions with Images

  1. Access NMH Google Apps via Okta from any web-connected computer in the world by browsing to:

https://nmhschool.okta.com

  1. Click on the Forgot password? link

  1. Enter your NMH Google Apps email address or username
  1. Your username is the part of your NMH email address before the @ sign
  1. ex: jsmith, jsmith17


  1. You can choose one of two password reset methods:
  1. Method 1: Reset your password using your mobile phone for verification
  2. Note: You should have this mobile phone with you when you complete these steps.
  1. See Step 5a - 5e
  1. Method 2: Reset your password using your secondary email address for verification
  2. Note: You should have access to your secondary email account when you complete these steps.
  1. See Step 6a - 6c, then 5c - 5e

  1. Method 1: Reset your password using your mobile phone for verification
  1. Click on the Send Text Message button

  1. A verification code will be sent to your mobile phone.  Enter the verification code from your mobile phone into the window open on your computer, then click the Next button

  1. Upon successfully entering your verification code, you will be prompted to provide the answer to the Forgotten Password Challenge question you provided during your initial setup.  Provide the answer and click Reset Password.

  1. After successfully answering the verification question, enter a new password, two times, and then click on the Reset Password button.

  1. After successfully resetting your password, you will be returned to the main Okta page.

  1. Method 2: Reset your password using your secondary email address for verification
  1. Click on the Send Email button

  1. A message will appear, indicating that a message has been sent to your recovery email address.

  1. Using your computer, check your secondary email account.  An email should arrive that will include a link to reset your password.  Click on the link.

  1. After clicking the link, the password reset steps will be the same as those starting in Step 5c above.

JL 07-13-14