Is that A as in Alpha?

So that’s F for Freddie?

Would you like a refund?

That’s right.

Would you like to cancel the order?

Can I put you on hold for a moment?

Do you have the order number?

Can I help you?

Is there anything else I can help you with?

Let me check.

I’m calling about an order for a clock.

Would you like confirmation by email?

If there is a problem with what the customer originally ordered, you can use this expression to see if the customer wants to change their order.

Would you like to order a different product?

Which question do you use when you think the other person said “A”, but you want to make absolutely sure?  

Which question do you use when you ask the customer if they want their money back?

Which question do you use when you think the other person’s name starts with “F”, but you want to make absolutely sure?

Which expression do you use to tell the other person that what they just said was correct?

Which question do you use when you ask the customer if they want to stop their order?

Which question do you use when you are busy and you can’t talk on the phone right now, and you want to ask the other person to wait?

Which question do you use when you need the number which matches the particular order the customer is calling about?

Which expression is usually the first thing that you say to a customer?

What do you say when you have already helped the customer, but you want to know if they have any more problems?

What do you say when you don’t know the answer to something, but you are going to look for the answer now?

This is the first thing the customer says.  It tells the sales assistant why the customer is calling.

Would the customer like an e-mail to make sure that their refund was successful?