Attendant Care Services of Michigan
Administrative Policy/Procedure
Section 8: Patient Rights

Subject: SECTION 504 GRIEVANCE PROCEDURE

Policy:

It is the policy of Attendant Care Services of Michigan not to discriminate on the basis of disability. Attendant Care Services  of Michigan has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794) or the U.S. Department of Health and Human Services regulations implementing the Act.

Procedure:

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. It is against the law for Attendant Care Services of Michigan to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

  1. Grievances must be submitted to the Section 504 Coordinator within 1 week of the

date the person filing the grievance becomes aware of the alleged discriminatory action.

A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.  The Section 504 Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 504 Coordinator will maintain the files and records of Attendant Care Services of Michigan relating to such grievances.  The Section 504 Coordinator will issue a written decision on the grievance no later than 30 days after its filing. The person filing the grievance may appeal the decision of the Section 504 Coordinator by writing to the President or Vice President of Business Operations.

UPDATED 07/15/2016