FAQS
Tickets
What are the different ticket types?
Zone A: Premium Visibility
Zone B: Great Visibility
Zone C: Good Visibility
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult. Children under thirteen (13) must be accompanied and supervised by an adult at all times while at the Los Angeles Equestrian Center.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
Can I transfer my ticket?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
Nocturne Theatre is located at 324 N Orange St, Glendale, CA 91203
How do I get to the venue?
Driving or rideshare is recommended. If you are taking public transportation, the 1, 11, 92, and 501 bus routes all have stops within one block of the venue.
Is there food and beverages served?
There will be a bar onsite serving beverages for an additional charge. No outside food and beverages will be allowed inside the venue.
Can I bring animals?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal. All dogs visiting the facility must be kept on a leash of no more than six (6) feet at all times.
Does this venue have disability access?
Yes. The venue is ADA accessible, please ask for help from the onsite staff when you arrive and they will guide you to the ADA entrance. Please be advised that there are no hand rails for the seats not located in the designated ADA section. Please ask any of the onsite staff for assistance navigating the stairs and please use caution while entering and exiting the theater.
Is there parking available?
222 North Orange Street garage is validated to a cost of $1 for 4 hours of parking by the venue. This is located one block from the venue. Additionally there are several nearby lots, garages, and street parking.
Snapshot by Candlelight FAQs
What is “Snapshot by Candlelight”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Snapshot by Candlelight” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.
Are refunds allowed?
Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.
What is the policy for Candle 3-Packs purchased online?
All Candle 3-Pack purchased online must be collected at the designated location at the venue at the time of your event. As the Candle 3-Pack is tied to the specific Candlelight event date and location, all Candle add-on items purchased online, picked up onsite are non-refundable and non-returnable. All sales are final.