Podiumwear Terms, Conditions, and Policies 

Revised 10/12/2023 

RUSH ORDERS AND RUSH FEE 

Podiumwear offers customers the option of rushing an order if the “in-hands” date gives Podiumwear less than 4-weeks to complete the order.

To ensure that the design and production move at an accelerated rate, please check the box for “Rush Processing” when you start an order.  When rushing an order, only 1 revision can be requested to the initial design. When rushing an order, if you have specific color proof requests, you will be charged for overnight shipping of a color swatch/mini-proof.  

Our minimum rush fee is 25% of the total order cost added to the final amount or $250.00 - whichever is greater.

*Please communicate with us your preferred in-hands date when you request that an order be rushed. 

DESIGN PROCESS 

We have a full-service art department that can help you throughout the design process.  

Once your order is started and we’ve received your art notes and design assets we can begin the design process.  

At the end of five business days we will upload 2D and 3D files of the design for your review and approval.  Please note that the 2D design is your actual proof and the 3D design is just a representation of what the garment will look like on the body.  If you should request a revision, revised designs will take an additional three business days.  As you are looking at your proof it is important that you closely study every aspect of the design to be sure it will look exactly the way you are expecting it to.  Be sure to zoom in on the 2D file to check spelling, logo placement, colors, etc.  

*Please Note: The customer is liable for spelling, logo placement, colors etc as presented in the approved production proof. 

Once you have approved your design, you will need to input final sizes before your order can be released into production.  You will receive an email confirmation that your order is going into production once designs are approved and final sizes are submitted.

DESIGN FEE 

We provide 1 Initial Design and 2 Revisions free of charge, per style. Additional Revisions will be charged at $250 fee per Revision. We provide additional Revisions free of charge for our Gold customers.

CUSTOMER/SPONSOR LOGOS 

All logos to be included in a customer design should be sent to Podiumwear vector format (please contact us if you need help converting files).  All trademark permission is the responsibility of the customer. Podiumwear Custom Sports Apparel is not responsible for obtaining permission to use trademarked logos.  The customer is responsible for any liability for misuse of trademarked logos.

*Please Note: Designing logos is outside the scope of our design services. If logos are a part of the desired design, they should be provided in vector format. We can recommend outside services to help with logo creation.

PODIUMWEAR LOGOS 

Podiumwear requires one forward-facing and one rear-facing manufacturer (Podiumwear) logo on each garment.  We offer to move/re-color the Podiumwear logo to best fit a design, so long as it keeps the same approximate level of visibility.

PRODUCTION LEAD TIME 

Production lead time depends on the time of year and size of the order.  Lead time does not start until you have approved your art and submitted your final sizes.  Five weeks is our average lead time.  While we always try to ship your product in five weeks, in the busy production season a six week lead time is possible.  If you are trying to meet an event date, please notify us at initial contact and we can better assess whether or not it is possible to meet your date requirement.

COLOR 

Podiumwear can print in any color, including a selection of NEON colors (green, yellow, orange, and pink) at no additional charge.  Our standard color chart is quite extensive (45-colors) and typically will meet the needs of most clients.  However, if you cannot find the appropriate color on our chart, we can work with you to find a color that is not on our chart.   We can work with Pantone (PMS) colors, but customers should be aware that PMS colors are designed for paper printing and slight color shifts occur when printing on different fabrics.

HOW TO CHOOSE COLORS 

There are three ways to choose your colors.

• Choose colors from our standard color chart.  Choosing from our tried and true named colors is the fastest way to get your colors finalized.  Simply let your Podiumwear designer know which color/s you would like.
• Create a custom color.  If you are looking for a color that's not on our standard color chart, we can create a custom color for you.  Talk to your Podiumwear designer about what you'd like.  We will send you a mini-uniform proof on fabric to approve or reject.  This method takes longer because you will need to wait for a physical proof to be mailed once the design is finished.
• Match colors to an existing garment.  If you are trying to match the color of an existing garment, we will work to match the color as closely as possible.  Our fabrics are different from those of your previous supplier's.  For this reason, the color will never be an exact match.  We will send you a mini-uniform proof on fabric to approve or reject. This method usually takes several attempts, making the process longer.  If this method is right for you, please mail your color-matching garment to:  Podiumwear. 2408 W. Territorial Rd., St. Paul, MN 55114

COLOR MATCHING PANTONE (PMS) COLORS 

We can work with Pantone (PMS) colors, but customers should be aware that PMS colors are designed for paper printing.  Slight color shifts do occur when printing on different fabrics. We can not guarantee an exact match to Pantone colors.

COLOR MATCHING AN OLD UNIFORM 

We can not guarantee perfect color matching to apparel made in previous years by Podiumwear or other manufacturers.  Equipment, inks and fabrics are upgraded from year-to-year, making it impossible to replicate the exact conditions from a former print & sublimation lot. We will, however, work hard to ensure that the color is as close as possible.  We ask that you send a sample of the garment for use in matching to the Podiumwear factory (Podiumwear Custom Sports Apparel / 2408 Territorial Rd / Saint Paul, MN 55114 / 651-330-2718). When matching old uniforms or PMS colors, we will send a unique color swatch for approval.  Please be sure you are 100% happy with the color you choose.  Podiumwear is not liable once a color has been approved by the customer.  Podiumwear can not reprint an order based on dissatisfaction of an approved color.    

PAYMENT POLICIES 

Credit Card Orders 

A $200.00 deposit is required to start your order.  50% of your remaining total is charged once the order goes into production.  The remaining balance is charged during the last steps of production.  We accept Visa, MasterCard, Discover, and American Express.  We will also accept personal checks and school purchase orders (see Purchase Orders below).

Team Storefronts - Ship to Manager, Team Captain, or Coach 

No deposit is required, however a credit card must be entered in order to start the order. This card will only be charged if the order is cancelled ($200 in the event of a cancellation), or if the final storefront does not meet our $999 minimum on initial orders, we offer the option to order more product, or the difference up to $999 will be charged.  

Team members place their orders individually and use their own credit cards to pay for the items they order.  There is a $5.00 processing charge added to each individual storefront checkout.  

Team Storefronts - Drop Shipments to Individual Customers 

No deposit is required, however a credit card must be entered in order to start the order. This card will only be charged if the order is cancelled ($200 in the event of a cancellation), or if the final storefront does not meet our $999 minimum on initial orders, we offer the option to order more product, or the difference up to $999 will be charged.

Team members place their orders individually and use their own credit cards to pay for the items they order.  Items will be shipped directly to the individual team members rather than a single shipment to the storefront manager.  A processing fee based on shipping destination will be added to each individual storefront checkout. This fee includes shipping costs.

Purchase Orders 

Orders that will be paid by check or purchase order must be approved through the Podiumwear office before they are confirmed.  Please select Purchase Order from the payment options when beginning your order, and then call the office for approval (651-330-2718).  We will invoice you accordingly. Purchase Orders must be paid in full before shipment of products.

CANCELLATION POLICY 

Once a customer has input their sizes and approved the final design, the order is considered “In Production.”  Orders canceled before this point are subject to a fee for services rendered.  If a customer cancels their order after it has been released to production, they will forfeit their $200 deposit and will be responsible for the remaining balance.

MINIMUM POLICY 

A $999 total spend on initial orders is required. Re-orders of a previous design/order have no minimum requirements.  

RE-ORDER POLICY 

Each account is allowed two below-minimum re-orders of the same product and design per calendar year.

*Please Note: Any change to the colors, text, logos, art, etc. of a previously ordered style is considered a new order and is subject to those terms.

WARRANTY POLICY 

Our warranty covers manufacturing defects.  It does not cover damage due to contact with Velcro or other rough surfaces, overexposure to high temperatures, accidents, crashes or the natural breakdown of materials over extended time and use. Podiumwear will not warranty garments for damage incurred from failure to follow Podiumwear care instructions.

Podiumwear will not warranty garments for design or color issues once the design and colors have been approved by the customer.  Podiumwear will not warranty garments for color issues if the color approval process has been waived by the customer.