Podiumwear Terms, Conditions, and Policies
Size sets for fit purposes are available upon request. If you would like a size set, please download the appropriate form and fill in the required information: name, team, address, contact information, style(s), payment information. Once the Size Set Request form is complete, return it to firstname.lastname@example.org.
We have a limited number of size sets for each Podiumwear product available to send to customers. During peak ordering seasons, there are many requests and sometimes shipment is delayed due to low inventory of requested size sets. We will do our best to get you a size set as soon as possible. If available, one will go out within 2 days of your request. Once your size set has shipped, a tracking number will be emailed to you as confirmation.
At this time, we can only ship size sets within the USA. If you are an international customer (especially in Canada), please ask us if we have a Podiumwear ambassador in your country of residence. Typically, remote Podiumwear representatives are only able to share a limited list of available size sets.
Size sets must be returned to Podiumwear by the client within 7 days of its receipt by the client.
*Please note that Podiumwear does not receive the size set back from the client within 7-days of its receipt, or if the size set is damaged, we will charge the credit card provided on the size set form for the full retail cost of the size set.
Podiumwear will pay the Fedex Ground shipping charge to send the size set to the customer. The customer is responsible for shipping the kit back to us at (Podiumwear Custom Sports Apparel / Attn: Size Sets / 2408 Territorial Rd / Saint Paul, MN 55114 / 800-930-1081). We suggest using a shipping method that provides a tracking number.
In lieu of getting a size set, your team can size themselves based on our size charts. You can find sizing charts for each product on our website. *Be sure that you are looking at the appropriate size chart for the correct style as we have different size charts for different styles.
RUSH ORDERS AND RUSH FEE
Podiumwear offers customers the option of rushing an order if the “in-hands” date gives Podiumwear less than 4-weeks to complete the order.
To ensure that the design and production move at an accelerated rate, please check the box for “Rush Processing” when you start an order. When rushing an order, only 1 revision can be requested to the initial design. When rushing an order, if you have specific color proof requests, your will be charged for overnight shipping of a color swatch/mini-proof.
Our minimum rush fee is 25% of the total order cost added to the final amount or $250.00 - whichever is greater.
*Please communicate with us your preferred in-hands date when you request that an order be rushed.
We have a full-service art department that can help you in any capacity throughout the design process. While we do not charge an art fee, we do require a $200 deposit in order to get your order started.
Once we’ve received your $200 deposit we can begin the design process. There are two ways you can send us your design idea:
At the end of five business days we will upload 2D and 3D files of the design for your review and approval. Please note that the 2D design is your actual proof and the 3D design is just a representation of what the garment will look like on the body. If you should request a revision, revised designs will take an additional three business days. As you are looking at your proof it is very important that you closely study every aspect of the design to be sure it will look exactly the way you are expecting it to. Be sure to zoom in on the 2D file to check spelling, logo placement, colors, etc.
*Please Note: The customer is liable for spelling, logo placement, colors etc as presented in the approved production proof.
Once you have approved your design, you will need to input final sizes before your order can be released into production. You will receive an email confirmation that your order is going into production once designs are approved and final sizes are submitted.
All logos to be included in a customer design need to be sent to Podiumwear in Adobe Illustrator vector EPS format (please contact us if you need help converting files). All trademark permission is the responsibility of the customer. Podiumwear Custom Sports Apparel is not responsible for obtaining permission to use trademarked logos. The customer is responsible for any liability for misuse of trademarked logos.
Podiumwear requires one forward-facing and one rear-facing manufacturer (Podiumwear) logo on each garment. We offer to move/recolor our logo to best fit a design, so long as it keeps the same approximate level of visibility.
PRODUCTION LEAD TIME
Production lead time depends on the time of year and size of the order. Lead time does not start until you have approved your art and submitted your final sizes. Five weeks is our average lead time. While we always try to ship your product in five weeks, in the busy production season a six week lead time is possible. If you are trying to meet an event date, please notify us at initial contact and we can better assess whether or not it is possible to meet your date requirement.
Podiumwear can print in any color, including a selection of NEON colors (green, yellow, orange, and pink) at no additional charge. Our standard color chart is quite extensive (45-colors) and typically will meet the needs of most clients. However, if you cannot find the appropriate color on our chart, we can work with you to find a color that is not on our chart. We can work with Pantone (PMS) colors, but customers should be aware that PMS colors are designed for paper printing and slight color shifts occur when printing on different fabrics.
HOW TO CHOOSE COLORS
There are three ways to choose your colors.
COLOR MATCHING PANTONE (PMS) COLORS
We can work with Pantone (PMS) colors, but customers should be aware that PMS colors are designed for paper printing and slight color shifts do occur when printing on different fabrics. We can not guarantee an exact match to Pantone colors.
COLOR MATCHING AN OLD UNIFORM
We can not guarantee perfect color matching to apparel made in previous years by Podiumwear or other manufacturers. Equipment, inks and fabrics are upgraded from year-to-year, making it impossible to replicate the exact conditions from a former print & sublimation run. We will, however, work hard to ensure that the color is as close as possible. We ask that you send a sample of the garment for use in matching to the Podiumwear factory (Podiumwear Custom Sports Apparel / 2408 Territorial Rd / Saint Paul, MN 55114 / 651.330.2718). When matching old uniforms or PMS colors, we will send a unique color swatch for approval. Please be sure you are 100% happy with the color you choose. Podiumwear is not liable once a color has been approved by the customer. Podiumwear can not reprint an order based on dissatisfaction of an approved color.
Credit Card Orders
A $200.00 deposit is required to start your order. 50% of your remaining total is charged once the order goes into production. The remaining balance is charged during the last steps of production. We accept Visa, MasterCard, Discover, and American Express. We will also accept personal checks and school purchase orders (see Purchase Orders below).
Team Storefronts - Ship to Manager, Team Captain, or Coach
No deposit is required, however a credit card number must be entered in order to start the order if more than 4 styles are selected. This credit card will only be charged if the order is cancelled or the final storefront order does not meet our five-piece minimum Policy (see below). Team members place their orders individually and use their own credit cards to pay for the items they order. There is a $5.00 processing charge added to each individual storefront checkout.
Team Storefronts - Drop Shipments to Individual Customers
No deposit is required, however a credit card number must be entered in order to start the order if more than 4 styles are selected. This credit card will only be charged if the order is cancelled or the final storefront order does not meet our five-piece minimum Policy (see below).Team members place their orders individually and use their own credit cards to pay for the items they order. Items will be shipped directly to the individual team members rather than a single shipment to the storefront manager. There is a $10.00 processing fee added to each individual storefront checkout. This fee includes shipping costs.
Orders that will be paid by check or purchase order must be approved through the Podiumwear office before they are confirmed. Please select Purchase Order from the payment options when beginning your order, and then call the office for approval (1-800-930-1081). We will invoice you accordingly. Purchase Orders must be paid in full before shipment of products.
Once a customer has input their sizes and approved the final design, the order is considered “In Production.” Orders cancelled before this point are subject to a fee for services rendered. If a customer cancels their order after it has been released to production, they will forfeit their $200 deposit and will be fully responsible for the remaining balance.
FIVE-PIECE MINIMUM POLICY
Customers must meet our five-piece minimum requirement for first-time orders. The only exception to this rule is if a customer would like to order a matching women’s or men’s style and can’t hit the five-piece minimum. In this case, we will allow the matching gender’s style to be below the five-piece minimum.
Below-minimum orders are assessed a fee of $150 per style that fails to hit the five-piece minimum (unless it is a matching women’s style).
Each account is allowed two below-minimum re-orders of the same product and design per calendar year.
*Please Note: Any change to the colors, text, logos, art, etc. of an previously ordered style is considered a new order and is subject to those terms.
Our warranty covers manufacturing defects. It does not cover damage due to contact with Velcro or other rough surfaces, overexposure to high temperatures, accidents, crashes or the natural breakdown of materials over extended time and use. Podiumwear will not warranty garments for damage incurred from failure to follow Podiumwear care instructions.
Podiumwear will not warranty garments for design or color issues once the design and colors have been approved by the customer. Podiumwear will not warranty garments for color issues if the color approval process has been waived by the customer.