High-Speed Internet

Welcome Packet

              Welcome to CCAonline Wireless Internet!

     On behalf of the staff at CCAonline, we greatly appreciate your business and look forward to serving your internet needs. CCAonline has been providing inexpensive, reliable internet access to the local community since 1996. Our brick and mortar office is located in Lincoln, IL and our friendly staff are here to help you any way we can.  

     

Sincerely,

Jim Youngquist and Staff at CCAonline

601 Keokuk

Lincoln, IL 62656

(217) 651-4637

support@ccaonline.com

www.facebook.com/ccaonlineinc

                                 

Important Notice:

Your computer and our internet equipment are easily damaged by lightning and other power surges during storms. Power surges can also occur when electricity comes back on after a power outage. Please follow these steps to keep your computer and our equipment from being damaged and costing you expensive repairs:

All computer and internet equipment must be plugged into a surge protector or UPS to protect them from lightning or surge damage through the power outlet.

When you first hear thunder, turn off your computer and unplug the Ethernet cable from the port labeled POE from the AC adapter. Properly unplugged, lightning should not cause any damage to either your computer or our internet equipment. If you lose power, unplug the cable so that the equipment is not damaged by a surge when the power is restored. If you are going to be away, please unplug the Ethernet cable and leave your computer turned off.

Here is a picture to assist you with unplugging your equipment:

If you are having trouble with your internet and getting the error message “this webpage cannot be displayed,” unplug the Ethernet cable from the internet port in your router, (the other end of this cable should be plugged into the AC adapter port labeled LAN), unplug/turn off your router and plug directly into the Ethernet port on your laptop or desktop computer. This is called “bypassing the router.” Here is a picture depicting the internet port on a router and Ethernet ports on a laptop and desktop:

https://commons.lbl.gov/download/attachments/77828480/linksys-router-wrt54gl-local-interfaces-web.jpg?version=1&modificationDate=1323371941200&api=v2

C:\Users\Bobbie\Desktop\IMG_20150224_121108755.jpg

Once you have plugged your Ethernet cable into the Ethernet port on your computer, you will need to try and go to a webpage. You may want to try google.com, ccaonline.com, or weather.com and see if the webpage loads up for you. If you are able to get the webpage to come up and you are no longer getting “this webpage cannot be displayed” then you have internet and there may actually be an underlying issue internally. Remember, you are always welcome to call with any questions or concerns.

Should you still be unable to get to the internet after plugging directly into your computer, or “bypassing the router” you should go ahead and give us a call so that we are able to check things on our end to make sure everything is working as it should.

Invoice Information:

If you have any questions about your bill, call 217-735-2677. Our business hours are 9:00 to 5:00 Monday through Thursday, 9:00 to 6:30 Friday, and 10:00 to 12:30 Saturday.

                           

Get a FREE month of Internet Service

Receive a FREE month of Internet service when your friend signs up with CCAonline, Inc. Your friend will receive a ½ price install fee!

Refer 10 friends and get a FREE year!

Local       Friendly       Knowledgeable

** For you to receive your free month of internet, the person who was referred must have had service for at least 30 days**

Like us on .

facebook.com/ccaonlineinc

Quick, Complete and Affordable Repairs

Serving Lincoln’s Computer Needs Since 1985

     Optional Payment Plan

Dear Customers,

We are pleased to offer a special payment plan whereby your monthly internet service fee

can be paid by direct payments (ACH debits). This plan bills your checking account the

same amount each month. There is no service charge.

To implement this payment plan, complete and sign the bank authorization below and

return it to CCAonline.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Authorization Agreement for Direct Deposits

CCAonline, Inc. Fein#: 37-1390157

I (we) hereby authorize CCAonline, Inc., hereinafter called COMPANY, to initiate debit

entries to my (our) checking account indicated below at the depository financial

institution named below, hereinafter called DEPOSITORY, and to debit the same to such account. I (we) acknowledge that the organization of ACH transactions to my (our)

account must comply with the provisions of U.S. Law.

Depository Name __________________________ Branch ______________________

City ____________________________ State __________________ Zip ___________

Routing Number _______________________ Account Number __________________

This authorization is to remain in full force and effect until COMPANY has received written

notification from me (or either of us) or its termination in such time and in such manner as to

afford COMPANY and DEPOSITORY a reasonable opportunity to act upon it.

Name (s) _________________________________________ Date _______________

Signature (s) ________________________________________________

*Also, please attach a voided check so that the correct bank coding information may be transferred.