Tickets
What are the different ticket types?
There are 5 zones - from best possible visibility to fair visibility.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.
Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.
Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.
Here are some of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
In the main hall of the Sunderland Minster.
How do I get to the venue?
The church is found in the centre of town and sits adjacent to the High St.
Is there food served?
A bar with drinks and snacks should be made available on the night.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes, it does. Please contact us for any particular needs.
Is there parking available?
The venue is adjacent to a 700 space multi storey car park (The Bridges Shopping Centre). The car park is open until 11:30PM and costs 50p per hour after 17:30.