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Studio 31 | T&C | 2024
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Terms and Conditions

Studio 31, having its operations at Singapore, United States and India, hereinafter referred to as the photographer / the company, whereas Studio 31 shall provide photography & film services to  the Client for any event(s), according to the job description and specifications provided by the Client.

Few key points (summarized for quick read)

  1. The  advance mentioned by the business manager is to be paid for Studio 31 to block dates for your event.
  2.  A minimum of 60 minutes is dedicatedly required for the photographer to capture images of the getting ready ; usually after 80% of the make-up is over.
  3. The balance to be paid within 48 hours after the event.
  4. Color corrected pictures will be sent in 15-20 working days from the date of receiving the balance payment.
  1. Traditional video (if booked) will be delivered in 25-45 working days ; from the date of  receiving the song list.
  2. Candid video (if booked) will be delivered in 25-45 working days** ; from the date of  receiving the song list.
  3. Documentary wedding film (if booked) will be delivered within 25-45 working days** from the date of event completion.
  1. The raw files of both photos and videos will not be shared before the post production process is fully completed.
  2. After the client selects the pictures for the photo-books, the cost towards albums will have to be paid  for the design process to be initiated.
  3. Unless specified in the quote and final deliverables about an all inclusive package, Three star and above air conditioned private accommodation / air conditioned private rooms in the wedding venue ( one room for every two crew members ) will be booked by our production team for all the crew members by default if the events are starting on or before 7am in the morning and is continuing post 10pm at night, nevertheless the location/city of the event.
  1. Accommodation for the crew must be mandatorily given in case the location is more than 25 kms - 30 kms from the city.
  2. This should be reimbursed by the client along with the balance payment after the event. The accommodation will be booked accessible for the crew (within one km from the venue) throughout the shoot for them to copy files and manage equipment safely.
  3. In case of outstation events, transportation must be provided by the client from the accommodation place to the venue. In the case when the client has availed an all inclusive package that includes travel and accommodation, the client will have to take care of the local travel for the crew members.
  1. Event details form must be submitted 45 days prior to the event.
  2. Pre-event consultation with Studio 31's team and crew members must be availed in-person or remotely via an online meeting /  video call by the client at least 20-30 days in advance from the date of event.
  3. Additional albums that require fresh designs and which are not included in the package will incur a cost of INR 25000/- per album
  1. For duplicate copies, it would cost INR 20,000/- per album

It is hereby agreed as under,

Nature And Scope Of The Services Provided

The Client shall provide an accurate, detailed and comprehensive brief about the nature and scope of the services required from Studio 31, either directly or through an authorized agent. In the absence of any detail or any specification from the brief provided to Studio 31, Studio 31 reserves the right to determine and interpret the information given by the client as to the services at his own discretion.

Sales

Onboarding &  Bookings

The Client hereby agrees to remit to Studio 31 monetary consideration for the performance of the services (the “Fees”) in the following manner:

a) The discussed advance fee shall be paid as advance to Studio 31. The Client understands that only if the payment is made well in advance, within the time limit prescribed by Studio 31, shall Studio 31 block the calendar dates solely for rendering the Client’s services.

b) The balance fee in full must be paid within 48 hours of the conclusion of the event. Only after the payment is done, the post production work (photo processing and video editing) would start.

Payment shall be made as per the process enumerated hereunder:

a) Online transfer to our Singapore account via SWIFT/Internet banking/Third party services ;  WISE,  Western Union, Stripe or Paypal links ( an extra 3.5% fee will be added for Stripe & Paypal )

b) Payments to Indian corporate accounts can be made by paying 18% GST from the total order value.

All prices quoted to the Client apply only to the original job description and specifications given to Studio 31 by the Client. Any change or additional services requested by the Client shall entail additional charges. Studio 31 reserves the right to determine the extra charges applicable for the services requested by the Client.

Traditional Photography & Video - Crew members

Crew members can be, not limiting to, opted according to the below listed recommendations:

Reception : 800 guests

We recommend a minimum of one traditional photographer and one traditional videographer*

Reception : 1500 guests

We recommend a minimum of two traditional photographers and two traditional videographers

Wedding : 2000 guests

We recommend a minimum of three traditional photographers and three traditional videographers

Note: Studio 31 strongly recommends that you add one traditional photographer and one traditional videographer each for every 800 guests.

* The client agrees that if only one traditional photographer and one traditional videographer is booked, the crew members will be covering the stage area only.

Candid Cinematography / Candid Video

Candid cinematography or candid video is a unique service offered by Studio 31. The quality, creativity and final output of the film will be wholly different when compared to the traditional video's output.

The client agrees that the traditional video output cannot be compared to the candid video's output and the client will have to book this service as an add-on for a creative output.

Price List

The Price list, Brochures or any other promotional material that indicates the price for the services provided by Studio 31 are merely illustrative in nature. The prices contained therein are subject to change without prior notice being given to the Client.

  1. The Standard Service provided by Studio 31 does not guarantee that a particular photographer / cinematographer / photography team shall be allotted the assignment of a Client. The assignment may be given to any member and associate of Studio 31.
  2. The standard service provided by Studio 31 is not inclusive of a rush service. A rush service may be provided upon request, subject to availability, and additional charges as determined by Studio 31 shall apply in such a case.

Production

Event Details Form

The client agrees to provide the exact event details with maximum information as per Studio 31’s requests 30 days in advance of the event date.

Event Guide, Point of Contact & Cooperation

The client will be responsible for (or have someone designated for this responsibility) identifying people/objects of whom/which specific photographs are desired. Studio 31 will not be held accountable for not photographing or filming desired people if there is no one to assist in identifying or gathering people for the photograph(s).

The parties agree to provide positive cooperation and communication for the best possible result within the definition of this assignment. Studio 31 is not responsible for key individuals’ failure to be present or to cooperate during photography sessions, nor for missed images due to details not revealed to Studio 31.

Mode of Communication

Clients will have to install Telegram after they book Studio 31. All team members of Studio 31 would be conversing only via Telegram to clients.

Office hours: 11am(IST) to 7.00pm (IST), Monday to Friday.

All our support lines across all departments including production, post production, server, album design etc. will be closed on weekends.

Pre-event consultation

The client agrees to a pre-event consultation before the wedding date in order to discuss and finalize the requirements and understand the expectations of the client.

It's mandatory that the client meets the crew members virtually via a meeting link /  video call / in-person, in advance before the actual event in order to discuss possibilities and bridge the gap between expectation and reality.  This also applies to the  clients who have booked the candid video / wedding film service where the client will meet with Studio 31’s crew members via Video call and discuss shots, creative frames, and music well in advance before the event.

Travel And Accommodation

Unless specified in the quote and final deliverables about an all inclusive package, for all shoots outside Chennai city limit, travel and accommodation costs on actuals will be booked by Studio 31 and reimbursed by the client. Studio 31's crew members would prefer to travel via economy class flight to locations outside Chennai. For locations where there are no airports, the crew would travel by A/C Sleeper Bus / or an SUV that has passed safety crash tests. Local AC transportation will be reimbursed by the client. The client will have to reimburse for the arrangements made to and fro transportation that's comfortable for the entire crew to keep all their equipment also, from the airport  / bus stand.

Add-ons

Add-ons if any should be communicated at least 30 days before the event and are subject to availability. Requests made beyond the said time will not be processed.

(Note: The client understands that the output of the wedding deliverables relies totally on how the client, their families and friends cooperates with Studio 31, not limiting to time, but also the freedom to shoot and proactiveness from everyone.)

60-120 Minute Window For Photography/Video

The bride and/or groom agree to set aside a suitable amount of time for photography before the commencement of the wedding ceremony and afterward for photographs that cannot be obtained during the ceremony or reception. Following the ceremony, time should be allowed for any photographs including group photographs if desired. If either the bride’s or groom’s late arrival (or any other reason outside of Studio 31’s control) prevents suitable time from occurring, Studio 31 shall not be held liable for failure to take desired photographs. A total of 60-120 minutes should be allowed, this can be flexible and dependent on suitable weather conditions can be taken in short sessions throughout the shoot duration (one session is five hours) at times agreeable mutually by the client and Studio 31.

These include photographs like,

  1. Directed candid photographs
  2. Getting ready shots - Minimum 60 minutes is required after 80% makeup is complete
  3. Makeup and hairdo
  4. Romantic, funny photographs
  5. Concept shots.

Outdoor Couple Shoot

The outdoor couple shoot (if any or if it was mentioned in the quote) will be of one to two hours duration (or as per the final quote provided to you) and on non-blackout dates. The same will not be applicable when there is a government holiday and on all weekends (Saturday and Sunday) as well.

In case if the client needs the same to be in a resort or any other place that involves photography charges, the client will have to bear the cost. The client will have to get all the necessary permissions and approvals well in advance before the shoot from venues that require the same.

It is to be noted that a minimum of 20 days notice has to be given for availing the shoot and its subject to Studio 31 availability.

Outdoor Shoot - Blackout Dates

Studio 31 will not be able to provide the outdoor shoot service across all Muhurtham dates throughout the year.

Blackout dates for your reference

2023 blackout dates

2024 blackout dates

2025 blackout dates

*The above dates are for reference only and are subject to change and shoots on non-blackout days will be offered subject to availability of Studio 31's team.

Validity to avail the outdoor shoot

The outdoor shoot has to be availed within 90 days of the event completion. For clients not availing the outdoor shoot within 90 days, we will be providing two standard 12*18" size photo frames instead of the shoot.

Exclusive Couple Shoot (If booked separately)

For exclusive couple shoots that are booked separately; not as a part of the wedding package, the duration would be mentioned in the quote given to you.

In case the same is happening outside Chennai city limits, the travel & accommodation for the crew member(s) has to be borne by the client. Studio 31 will book the travel & accommodation which will be reimbursed by the client.

The standard outdoor shoot provided by Studio 31 does not guarantee that a particular Studio 31 photographer shall be allotted the assignment of a Client. The assignment may be given to any member and associate of Studio 31. In case a request is made for a specific Studio 31 photographer, additional premium charges will apply.

Specifications And Details

Studio 31 endeavors to ensure that all specifications as to the images and videos, including without limitation color and size of images provided by Studio 31 are correct and accurate. However, the Client acknowledges, agrees and understands that these specifications are approximate in nature and are subject to variation.


The Client agrees that Studio 31 will try and deliver the best possible output matching those photographs/videos on Studio 31’s website / and blog, Instagram or Facebook Page, and that Studio 31 will have complete creative control during the photography and in post-processing the images/videos.

The Client also agrees that, Studio 31’s work cannot be exactly the same as it is on Studio 31’s website and blog or Facebook page or Instagram feed as every wedding venue, lighting, decoration, ambience, client’s cooperation, audience cooperation, situations, attire color and the overall atmosphere plays an important role for Studio 31 to click the best pictures.

Studio 31 or the post production team will not edit any physical size, hair, nor any other physical appearance issue other than minor skin blemishes. We will not be doing any retouching work on any of the images.

The Client agrees that it may not be possible for Studio 31 to be at every place in a wedding and that there may be certain moments that are not photographed and videographed although full efforts will be made not to miss anything.

Studio 31 shall capture candid images during the events. Studio 31 shall make reasonable efforts to capture requested images, but is unable to promise/guarantee specific photographs/videos.

Non-guarantee

Although every possible care will be taken to produce photographs of all important and special events during the wedding, Studio 31 cannot place an unconditional guarantee on the above. Studio 31 will not be held responsible for any ruined photographs due to guests’ (or any other) flashes; or any other ruined photographs due to any other cause in or outside of Studio 31's control.

No Refund Policy

No claims for refund shall be entertained under any circumstances, irrespective of the grounds on which the refund is claimed, including pandemics and epidemics, once the fees/payment has been made to Studio 31. This applies to situations like clients canceling or postponing the wedding event and not rescheduling the same to another date.

However, during such circumstances, the client can avail Studio 31's services at any point of time in the future. Prices of Studio 31's services will vary and change at any point of time and the value of the service for which the client has paid the fees/advance/money will also vary. The client also has the option to transfer the order to a friend or relative who may have events coming up.

However, If Studio 31 is unable to perform the services in this contract / or canceling the service from its side, due to any cause outside its control, client agrees to indemnify Studio 31 for any loss damage or liability; however, Studio 31 will return the full payments made by CLIENT to in relation to their SHOOT within 90 working days.

Copyright And Other Proprietary Rights

The copyright in the images, videos or any other proprietary rights in any material which forms a part of the deliverables given to the Client shall stand vested in the Client on the full payment being made by the Client to Studio 31. The proprietary rights in any other intellectual property that is produced during the course of the engagement of Studio 31 with the Client as a result of such engagement shall vest solely with Studio 31.

Notwithstanding anything contained in the above paragraph, Studio 31 reserves the right to use any such image, video or other material for the purpose of marketing, promoting and endorsing Studio 31’s services.

  1. Studio 31 reserves the right to retain the deliverables, and to revoke any license related to the use of the deliverables until the full payment has been made to Studio 31 under the terms specified herein.
  2. Studio 31's marketing team will consider using the images and videos of clients for marketing purposes by default. The client will not be informed before the images and videos are used.

Social Media And Online Privacy/Security

Studio 31, has more than 2.8 lakh followers in Social Media and has a good amount of traffic in the website as well. It’s a public domain and anyone having access to the internet will have access to any of our social media pages and websites.

All the pictures/videos that we post online will retain our watermark. However, Studio 31 as a company, or any of its Owners, Employees, Top Management, Vendors and Associates will not be responsible for any external or third party or public misusing the client’s pictures or videos. While we might take legal action on the same once we get a report, we will not claim responsibility for the same.

Post-Production

Client Dashboard

Studio 31 will be providing the client with a dashboard which would be a primary tool to share the links of photographs and videos. The dashboard will also showcase all details regarding the client's bookings, and account manager information.

Studio 31 will not be responsible for any communication or approval delay from the client's side. As per the terms and conditions,

  1. The quote will no longer be valid beyond 90 days of the event completion and Studio 31 reserves the right to determine the extra charges applicable for the services and deliverables on actuals.
  2. All raw and processed/edited photos and videos will be deleted from the server after 90 days without notice.

Point of Contact

The client will have to assign one point of contact who will be the decision maker for all deliverables. Studio 31 will only communicate to the assigned point of contact so that there is no confusion and discrepancy in deliverables.

Studio 31 shall not be responsible for any confusion or miscommunication and delay due to this that happens from the client's side, which leads to errors in deliverables or edit style, song preferences, picture selection, cover style, number of albums etc.

Photos, Albums, Videos and Films - Timelines For Delivery

If the 40% payment or full 100% + travel and accommodation costs (if any) + add-on costs (if any) + additional session charges (if any)  is paid by the client within 48 hours of conclusion of event,

  1. The color corrected pictures shall be made available to the client within 15-20 working days from the date of payment.

What we provide in our service,

What we do not provide in our service,

You'll be able to request the following changes / iterations only ( subject to practical possibilities )

  1. The traditional video, if booked, will be delivered to the client within 25-45 working days from the date of providing the song list(9 weeks).

The duration of the traditional film totally depends upon the duration of the rituals / ceremonies of your event. For example, on an average,

  1. Engagement : 30-40 minutes
  2. Reception & Wedding : 45-90 minutes

Songs once selected, cannot be changed without a fee. You can change the song / music track for the candid film by paying a nominal charge of INR 5000/- We'll need an additional 15 working days to rework on the film with the new song.

You can make upto two iterations in the traditional film, after receiving the first draft.

  1. Candid Video/Cinematography: The duration of the candid film would be about 2-5 minutes, based on  the event style, rituals, ceremonies and also for how many events you'd opted for the candid film service.

You can make upto two iterations in the candid film, after receiving the first draft. Iterations can be:

  1. Documentary Wedding Films if applicable or booked additional  will be processed and delivered within 25-45 working days from the conclusion of the event. However, a deadline will be given to the client, depending on the second payment date or full payment date. The duration of the documentary film would be about 7-15 minutes, based on the event style, rituals, ceremonies, interview bytes and also for how many events were captured in the documentary style.
  1. In cases where the scope is minimal to produce a documentary film during the post-production process, we would provide the interview bytes that were captured during the event as a video.
  1. Reels / short teasers will not be provided in the standard package and will be charged additionally, unless it is specifically mentioned and added in the quote.
  2. Combining multiple events after the post-production process and producing a single candid video / full length candid video is  not covered under the scope of the standard package and will be charged additionally, unless it is specifically mentioned and added in the quote.

Album Process ( Partnership )

Studio 31 has partnered with Print Point, a Chennai based printing company to serve its clients throughout the album process that includes photo selection, design, print and delivery.

Clients will be assigned a dedicated account manager, who will work as a  liaison between Studio 31 and Print Point exclusively for albums.

The account manager will guide and assist you throughout the entire album photo selection, design, print and delivery process.

Please read and follow the process mentioned below for a hassle free experience.

Here to learn about the album process

We only design western style minimalistic albums with white and black backgrounds. We believe in designing clean and aesthetic albums. As a policy, we strictly do not deviate from our designs.

Pictures for the Album / Photobook

                                Number Of Iterations/Modifications

 The client will have to select the desired pictures for the album only once and those images would be treated as final for the same. If the client prefers to modify the selected pictures by adding or removing pictures after the first draft of the album is designed ( Note: The client is allowed to make two iterations on the first draft of the deliverables consisting of photographs), the subsequent iteration will be chargeable at INR 5000/- + taxes per new selection of pictures. The same applies to the album style as well.

Original Files

The original files (raw files) will be shared through a digital link to the client. The link will be shared in 90 working days post event completion. The link can be accessed for 6 months from the date the link is sent.

Communication & Reminders

While Studio 31 will take efforts to remind clients via the customer portal, we expect the client to be proactive in getting the deliverables from Studio 31 by cooperating with the team with the following,

  1. Music for traditional videos and wedding films (if booked)
  2. Selected pictures for the photo-book
  3. Approving drafts and other feedback
  4. Getting the albums and videos
  5. Downloading files
  6. Responding to all our emails / information on dashboard
  7. Responding to all our sms and calls
  8. Providing feedback then and there
  9. All payments.

Feedback

To ensure the highest quality of service and to help us solve your issues and queries as soon as possible, the client will have the "Production" feedback form immediately after the event is over and the "General" feedback form after every deliverable or service is provided. Both the forms are mobile friendly and the links will be sent to the client well in advance.

Studio 31 will not take responsibility for production related issues/difficulties faced that are not being told within 48 hours of the issue / situation or problem. The company can take immediate action to resolve the issues only when it's told within 48 hours.

Code Of Conduct

During the course of Studio 31’s assignment during the event and after the event is complete ( post production process and other interactions ), the client or any person associated with the client shall not behave in a manner that hinders or deters the performance of the services by Studio 31. In case Studio 31 feels that he is in any manner restricted from performing his duties to the fullest extent due to the actions of the client, or any person associated with the client, Studio 31 reserves the right to unilaterally cancel the assignment. No claims of refund shall be entertained in the event of such cancellation.

Studio 31's team will not tolerate verbally or physically abusive behavior, nor will it share its time or compete with guests for the attention of the subjects. Unchecked guest conduct that interferes with photography may seriously affect the quality of the photographs taken and increase the number of times photos must be retaken. If THE CLIENT is unable to control the conduct of their guests, resulting in an unacceptable degree of misconduct, or if the conduct of any of their guests damages the equipment of Studio 31, it will result in the early or immediate departure of Studio 31.

Studio 31's crew members will also not take pictures from the mobile phones / cameras of guests attending the event.

Force Majeure Event

CLIENT agrees to indemnify and hold harmless Studio 31 for any liability, damage, or loss related to technological failure and accidents of all sorts. Cameras, hard drives, and memory cards are subject to technical failure. Studio 31 will take reasonable steps to prevent data loss, but is not liable for loss of data due to technical failure.

Studio 31 shall not be liable for any claim arising out of an assignment if an event, force majeure, occurs, making impossible or delaying the delivery of the goods or services and putting the same out of the scope of our reasonable control; such events may include but not be limited to power failure and power fluctuation, internet service provider failure, industrial action, or any other natural disaster or any other event that is beyond control of the Parties.

If, for any reason within our reasonable control, Studio 31 fails to deliver the agreed-upon goods or services, you (our valued CLIENT) shall be entitled to a refund. However, this refund policy only applies if we fail to send crew members for the event. lose the footage or experience a technological failure. We want to emphasize that this is a rare occurrence and has never happened in the past, but we want to make sure that you have peace of mind knowing that you're covered if it does happen.

If this unlikely situation does occur, you will be entitled to a refund equivalent to the portion of the fees paid that corresponds to the undelivered portion of the assignment. We understand that your time and money are valuable, so we want to make sure that you're protected in the best way possible. We also want to reiterate that this is the only remedy available to you in this situation, and you are waiving any other right or claim against Studio 31 in connection with the failure.

                                Disclaimers &  Loss Of Data 

While we will try our best to provide you with the best possible photographs and videos, you understand that there certain events beyond our control may occur, such as, but not limited to, technical fault including memory cards getting corrupted, accidents or all sorts, or equipment malfunction that could lead to loss of data that may result in loss of photographs or video footage.

We take all precautions to prevent this from happening and we also back-up and store data. Additionally, we also maintain our equipment by using the best practices in our field, to prevent any malfunction. If such an event were to occur, we will try our best to retrieve as much data as possible. However, you understand that, despite our best efforts, there may be instances where some or all data may be lost and cannot be retrieved.

If such an unfortunate event were to occur, you understand and agree that we are not responsible for such loss and shall not be liable in any manner for any damage or loss suffered as a result of occurrences beyond our control.

Indemnification

The Client agrees to indemnify and hold harmless Studio 31  and their subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including attorney's fees) arising from, related to, or in any way connected with, or resulting from the assignment that Studio 31 is engaged for, including any such claims which allege negligent acts or omissions on the part of “Studio 31 ”.
                        General Release And Waiver Of Claims

The Client hereby remiss, release and forever discharge Studio 31, his Agents, Owner's, Servants, Successors, Heirs, Executors, Administrators, or personal representatives of and from all, and all manner of, actions, causes of action, suits, proceedings, debts, dues, contracts, judgments, damages, claims, and demands whatsoever in law or in equity, which the Client ever had, now has, or which the Client’s heirs, executors, administrators, or personal representatives hereafter can, shall, or may have for or by reason of any matter, cause or thing, whatsoever arising out of this Agreement; or in any way arising out of the relationship arising out of the Client and Studio 31.

Self help desk

Studio 31 believes in providing a hassle free customer experience to all its customers. We've created a self-help desk that covers all the departments and its processes.

Customer Self Help Desk

Office and Communication Timings

Calls / Support lines are open from 11am(IST) to 7.00pm (IST), Monday to Friday

Office working hours : 11am(IST) to 7.00pm (IST), Monday to Friday

____

This Agreement shall be exclusively governed by the laws of India and the Courts in Chennai shall have the exclusive jurisdiction.  In the event of any dispute in relation to the breach of the above covenants, the matter shall be referred to Sole Arbitrator appointed by Studio 31, under the Arbitration and Conciliation Act, 1996 (as amended by Arbitration and Conciliation Act, 2015) whose decision shall be final and binding. The arbitration will be governed by Arbitration Laws of India at the time being in force. The arbitration proceedings shall be constructed in English language and shall take place in the city of Chennai.