Student Help Desk Program Lessons

  1. What is a professional Twitter, LinkedIn Google+ or other social media account? What should it look like and be used for?
  2. Blogging: What does a Better Blog Post look like?
  3. Help Desk Ticketing System and Customer Service:
  1. Part I How it works  and
  2. Part II How to provide better customer service with your online communications responding to help Tickets.
  1. Supporting a Large Event with external attendees
  1. What roles will look like
  2. How to provide in-person good customer service
  3. How to make connections to build opportunities