Student Help Desk Program Lessons
- What is a professional Twitter, LinkedIn Google+ or other social media account? What should it look like and be used for?
- Blogging: What does a Better Blog Post look like?
- Help Desk Ticketing System and Customer Service:
- Part I How it works and
- Part II How to provide better customer service with your online communications responding to help Tickets.
- Supporting a Large Event with external attendees
- What roles will look like
- How to provide in-person good customer service
- How to make connections to build opportunities