Contacts

Patients and the Surgery

Growing participation

Aims and objectives 

Constitution

Healthcare and Surgery update


Writtle Patients’ Group

... the patients’ participation group for those living in the villages covered by Writtle doctors practice. This includes Writtle, Roxwell, Good Easter, Highwood and part of west Chelmsford.

 

Patient participation – what is it all about?

Writtle Patients’ Group WPG, was set up in 2012 as part of on-going health service encouragement to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by their GP practice.

Essentially, patients’ groups like that in Writtle, aim to make the relationship between patients and their practicesstronger, which is critical to the provision of modern, high-quality general practice.

WPG is administered by a volunteer group of patients and has a chair, secretary and treasurer with a committee of about 15 members. It is also setting up an e-mail group of up to 200 patients who can be contacted by email to help undertake surveys and give views on provision of services and other health care related matters.

To become a member of the WPG, patients must be registered at the Writtle Surgery in Lordship Road. WPG is a member of the National Association of Patient Participation.

The first Patient Participation Group (PPG) was set up by a GP in 1972 and many general practices in England now have one. Generally made up of a group of volunteer patients, the practice manager and one or more of the GPs from the practice, they meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.

There is no set way in which they work. The aims and work of each group entirely depends on local needs but they are have the aim of making sure that their practice puts the patient, and improving health, at the heart of everything it does.

Currently there are around 850 PPGs affiliated to National Association of Patient Participation. Research carried out by the NHS Information Centre in January 2009 revealed that 40 per cent of English practices had a PPG. There has been significant growth and the latest estimate suggests that the figure is around 75per cent.

In practice, PPGs can play a number of roles, including:

Funding for groups is commensurate with their activities and is sometimes met by the practice. In the majority of cases costs are minimal.

 

                 Contacts            Back to Top

By e-mail :- www.wpg@NHS.net

By website :- http://www.writtlevillage.com/patients.htm

By telephone :- Surgery:- Rachel Maddock  01245 421205

                                Chair:-  D. Collins  01245 423189

Patient Participation at Writtle Surgery Back to Top

Writtle Patients’ Group gives patients a voice in their health care at the village doctors’ surgery.

The group aims to be a key link between patients and the surgery and become a forum for feedback and consultation said the group’s chairperson Dianne Collins.

With five GPs, Writtle Surgery has nearly 8,000 patients and as well as the village, covers Roxwell, Good Easter, Highwood and part of west Chelmsford.

The patients’ group is led by a team of 14 volunteers and is setting up an email group as part of the forum. The patients’ group is supported by doctors and staff at the Lordship Road surgery.

Dianne Collins said: “Any patient registered at Writtle Surgery, can become a member of the group. We want to help the surgery develop its services and for people to take more responsibility for the own health. We’re not, however, a forum for complaints or individual issues.”

Starting an email group, she said, means that it will be easier and quicker for people to be consulted about health service developments. Patients can join online at writtle.gpsurgery.net or complete a form at the surgery’s reception.

She added: “We really want community involvement and to help the GPs and their staff to give patients the best possible care.”

Writtle Surgery practice manager Rachel Maddock said: “This is a fantastic opportunity for Writtle surgery community to become involved with changes, not only within the surgery but within the ever changing NHS. I would urge anyone who is interested to call into the surgery and leave their details. I am really looking forward to the patient participation within Writtle Surgery.”

The patients’ group is affiliated to the National Association for Patient Participation,napp.org.uk, which promotes patient involvement in the health service. Patient groups are part of NHS reforms to involve and consult patients and the public in planning and development of services.

WPG’s role will cover the following:

· WPG will be kept informed of the practice policies relating to the Primary Care Trust or equivalent organisation. It may express opinions on these policies on behalf of the patients.

· WPG will consult with the practice on service development and provision and assist in the assessment of community medical needs.

· WPG will contribute to, and be kept informed of, practice decisions.

· WPG will advise the practice on the education needs of the community by encouraging and supporting activities within the practice to promote preventive medicine and healthy lifestyle choices.

· WPG will produce a newsletter three times a year informing patients of the work of the practice and activities of WPG. The newsletter will be distributed by email and through the post where necessary, and will be made available in the surgery and on the WPG web page.

· WPG will seek to ensure that patient information and advice are readily available and clearly presented.

· WPG will represent patients at the practice in seeking to influence local provision of health and social care.

The group is affiliated to the National Association for Patient Participation, website napp.org.uk, which promotes patient involvement in the health service. Patient groups are part of NHS reforms to involve and consult patients and the public in planning and development of services.

 

Growing Patient Participation     Back to Top

21 ways to help your practice thrive

PPGs provide the patient perspective by :

  1. Conducting patient surveys or collecting feedback in the waiting room
  2. Advising the practice and patients of new systems and treatments
  3. Sharing good practice by networking with other PPGs
  4. Sitting on recruitment panels for new staff, including GPs
  5. Lobbying to improve a whole range of health services

PPGs promote health matters by :

     6.  Organising presentations on important health needs

     7.  Producing a directory of self-care support groups

     8.  Running courses within the surgery on health topics

     9.  Raising awareness of key public health messages

     10. Running volunteer support services

PPGs improve communications by :

     11.  Distributing regular newsletters

     12.  Building two-way relationships between patients and the practice

     13.  Promoting awareness and access to local health services

     14.  Developing a patient library or information resource centre

     15.  Improving the practice leaflets and website

PPGs influence the development of services by :

     16.  Advising on the development of new or existing practice premises

     17.  Representing patient views on the purchase of health services

     18.  Co-ordinating with other PPGs to improve wider healthcare delivery

     19.  Bidding with the practice to provide new services

     20.  Fundraising to provide services not covered by the NHS

Or, to summarise in 21 words, PPGs :

     21.  Make stronger the relationship between patients and their practices, which is critical to        the provision of modern, high-quality general practice.

 

        Aims and Objectives       Back to Top

1. Title The group will be called Writtle Patients’ Group (WPG) and will be affiliated to the National Association for Patient Participation.

2. Aims The aims of WPG are to strengthen the relationship between patients and the practice, give patients a voice in the organisation of their care and contribute to the development of services.

3. Membership Membership of WPG will be open and free to all registered patients and staff of the practice.

4. Objectives

4.1 WPG will be kept informed of the practice policies relating to the PCT or equivalent organisation, to which it belongs. It may express opinions on these policies on behalf of the patients.

4.2 WPG will consult with the practice on service development and provision and assist in the assessment of community medical needs.

4.3 WPG will contribute to, and be kept informed of, practice decisions.

4.4 WPG will advise the practice on the education needs of the community by encouraging and supporting activities within the practice to promote preventive medicine and healthy lifestyle choices.

4.5 WPG will produce a newsletter three times a year informing patients of the work of the practice and activities of WPG. The newsletter will be distributed by email and through the post where necessary, and will be made available in the surgery and on the WPG web page.

4.6 WPG will seek to ensure that patient information and advice are readily available and clearly presented.

4.7 WPG will represent patients at the practice in seeking to influence local provision of health and social care.

Writtle Patients’ Group is NOT a forum for complaints or individual issues

 

              Constitution                Back to Top

 

Name               The name of the group shall be Writtle Patients Group.

                  The group shall be affiliated to the National Association for Patient Participation (N.A.P.P Reg Charity No 292157

 

Membership Membership shall be free and open to all registered patients and staff of the Practice..

                       

Objectives  The Patients’ Group is established to promote health by fostering the highest standards of primary care through patient participation

 

Aims                Members of the Group should act as a communication channel between the Practice and the community to help the Practice to implement policies influenced by representative patient views.

 

                       The Group should have a role in assisting in the assessment of community ‘needs’ and in respect of this the Group may from time to time conduct surveys in conjunction with the Practice to assist the Practice in improving services.

 

                       The Group shall set up an email group to canvass opinions of the members and to allow members of the email group to contact the Patients’ Group with their views on health related matters.

 

Powers             The Group shall have the option to raise funds for any or all of the above aims.  

 

                       The Executive Committee shall not undertake any substantial permanent trading activities and shall conform to any relevant requirements of the law.

 

                       A Small Lotteries Licence shall be obtained and renewed annually to enable funds to be raised by way of occasional raffles.  Whoever is the Chair of the group will be the promoter of these raffles.  The proceeds of which must be used for the furtherance of the aims and objectives of the Group.

 

Honorary Officers

                       At the Annual General Meeting the members of the group present shall elect from amongst their number a chairperson, a deputy chairperson, a secretary and a treasurer who shall hold office from the conclusion of the meeting.  If there is more than one nomination for any of the posts then a ballot should be held for each post that has more than one nomination.

 

Executive Committee

                  

                  The Executive Committee shall consist of the honorary officers named in the preceding clause and up to fifteen other Members.

 

                       Should any member of the committee resign during the year of their appointment the remaining members of the committee may co-opt an eligible person to serve on the committee until the next Annual General Meeting.    

 

                       A doctor, the practice manager or a representative of the surgery staff nominated by the practice has the right to represent the practice at the committee meetings in an ex-officio capacity.

 

                       All members of the Executive Committee may retire from office at the end of the annual general meeting next after the date they came into office but they may be re-elected or re-appointed.

                  

 

Eligibility of Membership of the Executive Committee

 

                  No member can be appointed to the Executive Committee who is under the age of sixteen years.

 

A member of the Executive Committee shall cease to hold office if he or she:

 

                       Is disqualified from acting as a member of the Executive Committee by virtue of section 72 of the Charities Act 1993 (or any statutory enactment or modification of that provision);

 

 

                       Becomes incapable by reason of mental disorder, illness, or injury of managing and administering his or her own affairs:

 

                       Becomes bankrupt, is disqualified from being a company director or is found guilty of fraud in either the Magistrates or the Crown Court.

 

 

Meetings of the Executive Committee

 

                  At least four meetings excluding the Annual General Meeting shall be held each year.

                       

 

                       The meetings shall be chaired by the chairperson and in their absence the deputy chair.  Should both the chairperson and the deputy chairperson be absent then the secretary will control the proceedings.

 

                       All matters discussed at the meetings shall be put to a vote if a decision is required.  In the event of a tied the vote whoever is chairing the meeting has the casting vote.

 

Finance            

                       All funds raised or given to the group shall be held in a bank account set up by the treasurer in the name of the Writtle Patients Group.

                       There will at all times be at least two signatories to the account.

                       The accounts of the group will be presented to the Annual general Meeting with an ongoing update presented at each committee meeting.

                       Funds raised or donated shall be used to pay any legitimately incurred expenses and for the furtherance of the group and the practice.

 

 

The Annual General Meeting

 

                       An Annual General meeting shall be held each year and details of the meeting shall be broadcast via the Surgery notice board, parish notice boards, the internet and word of mouth.

 

                       Any item for the agenda of the Annual General meeting should be communicated to the secretary no later than four weeks before the date of the meeting.

                       Notice of the meeting shall be distributed twenty one days before the date of the meeting along with the name and contact details of the secretary.

                          

Election and Retirement of Committee Members

 

                  All Officers and Committee members may offer themselves for re-election annually at the Annual General Meeting.  If there is more than one nomination for any of the posts then a vote must take place.  In the event of a tie then the Chairperson has the casting vote.

 

Reports and Accounts

 

                       At the Annual General Meeting reports will be presented of all the activities that have taken place during the year.  The accounts will also be presented showing the position to the end of the financial year.

  

Constitution

 

                       Any member of the Writtle Patients Group is entitled upon request to a copy of this Constitution.

 

Alteration to the Constitution

 

                  This Constitution may be rescinded or amended or waived by a resolution passed at an AGM or a Special meeting of which at least three weeks notice has been given to members.  To enact a change two thirds of the members present at either the Annual General Meeting or the Special meeting must vote in favour of the resolution.

 

Dissolution

 

                       If the group is wound up or dissolved any monies held by the group at the date of its dissolution shall either be transferred to the National Association for Patient Participation or to a local health based charity as decided by the meeting dissolving the group.

     Healthcare and Surgery Update     Back to Top

New partner

Dr Reena Sodha has joined the surgery as our new partner. You may recognise her as she was our GP Registrar.

Patients registered doctor

All patients are registered to ‘The Writtle Surgery’ and not to an individual Doctor, therefore you may be offered an appointment with any GP/doctor although you may have a usual doctor who you see. As Dr Bailey has semi-retired and is working three days a week, therefore you may find it harder to get an appointment with him.

MMR

For patients who have not been vaccinated, we will write to you and invite you in. Should you be concerned about your immunisations then please call the surgery.

Appointment System

We are currently reviewing the appointment system to enable patients to access the surgery in a better way. Should you have any suggestions please contact the practice manager.

Blood tests

Many blood tests can now be taken at the Surgery, saving time and travel. The surgery has some early morning blood tests and throughout the day. Please call to book your appointment.

New dispensary

The refurbished dispensary is now open and accepting debit cards for payment.