ANSWERS

1. What is the maximum size for a solution that is to be imported in Microsoft Dynamics CRM Online?

1. 29.296MB
2. 24.296MB
3. 9.296MB
4. 14.296MB

2. What is the maximum size for a solution that is to be imported in Microsoft Dynamics CRM On-Premise?

1. 5MB
2. 6MB
3. 8MB
4. 10MB

3. Which of the following is correct about an Access Team in CRM 2013? Pick more than one answer.

1. The records are shared with an access team and the team is granted access rights on the records, such as Read, Write or Append.
2. An access team owns records and doesn’t have security roles assigned to it.
3. An access team doesn’t own records and doesn’t have security roles assigned to it.
4. An access team doesn’t belong to a Business Unit.

4. Access teams is a new feature in Microsoft Dynamics CRM 2013. What is required for a system-managed access team?

1. A security role must be assigned.
2. A team template needs to be created that the system will use to create a team.
3. A business rule needs to be created to assign the access team.
4. Nothing.

5. What are the two deployment settings available for system-managed teams? Choose more than one answer.

1. a minimum number of team templates for an entity
2. a maximum number of team templates for an entity
3. a maximum number of entities that you can enable for auto-created access teams.
4. a minimum number of entities that you can enable for auto-created access teams.

6. Multi-entity quick find allows end users to search records across different entities such as account and opportunities. What are deployment settings are available for multi-entity search? Choose more than one answer.

1. maximum degree of parallelism
2. a maximum number of entities participating in a multi-entity search
3. a minimum number of entities participating in a multi-entity search
4. Nothing.

7. What is the Microsoft codename for the Spring Wave 14 release?

1. Leo
2. Gemini
3. Polaris
4. Vega

8. What is the Microsoft codename for the CRM 2015 release?

1. Leo
2. Gemini
3. Polaris
4. Vega

9. Which of the following is correct about server-side synchronisation in CRM 2013? Choose more than one answer.

1. Available for Office 365 and CRM 2013 Online environments
2. Available for Exchange Server and CRM 2013 On-Premise environments
3. Available for Office 365 and CRM 2013 On-Premise environments
4. Available for Exchange Server and CRM 2013 Online environments

10. If you’re a System Administrator, what can you use server-side synchronization for? Choose more than one answer.

1. Enable incoming and outgoing email for users and queues (through personal mailboxes).
2. Monitor and report errors regarding email to users and email server profile owners.
3. Enable contacts, tasks, and appointment synchronization from Exchange.
4. Set up synchronisation times.

11. In CRM 2013, error logging is a new feature in server-side synchronization. Which of the following are the error classifications based on the object on which the error is encountered? Choose more than one answer.

1. Email-level errors
2. Spam-level errors
3. Mailbox-level errors
4. Profile-level errors

12. Which of the following is unsupported email service configurations for Microsoft Dynamics CRM server-side synchronisation? Choose more than one answer.

1. Exchange Server 2003
2. Exchange Server 2007
3. Microsoft Dynamics CRM Online with Gmail and Yahoo! Mail
4. Mix of Exchange/SMTP and POP3/Exchange

13. What needs to be configured before users can access Microsoft Dynamics CRM data with CRM for tablets? Choose more than one answer.

1. Enable CRM for phones privilege in the security role of the end user.
2. Enable a setting in the User’s CRM profile
3. Enable Internet Facing Deployment
4. Nothing, the Mobile App will work

14. Which of the following applies to an “Action” in CRM 2013? Choose more than one answer

1. A type of process that is run by using custom code that uses the Microsoft Dynamics CRM web services
2. You cannot call an action from another process except indirectly through a custom workflow activity or plug-in that contains the code to call the action
3. You can call an action from a Business Process Flow
4. A type of process that is executed by real-time workflows only.

15. Sandbox instances are made available for On-Premise CRM environments.

1. True
2. False

16. When a Sandbox instance is in administration mode, which users can only sign in to use the Sandbox instance? Choose more than one answer.

1. Users with the System Administrator CRM security role
2. Users with the Office365 CRM security role
3. Users with the System Customizer security role
4. All users can sign in

17. What settings are available in the Admin Settings for the Sandbox instance? Choose more than one answer.

1. Enable administration mode
2. Disable background operations
3. Custom message to be displayed for end users who attempt to sign in
4. Blow up the Sandbox to a Dustbox

18. Microsoft Dynamics CRM Package Deployer is a new tool for Microsoft Dynamics CRM 2013 SP1. Which of the following can be included in a package? Choose more than one answer.

1. One or more CRM solution files.
2. Flat files or exported data files from the Configuration Migration tool.
3. Custom code that can run during or after the package is deployed to the Microsoft Dynamics CRM Server
4. HTML content specific to the package that can display at the beginning and end of the package deployment process.

19. Which of the following is true for a single tenant CRM Online instance with multiple instances? Choose more than one answer.

1. You can set up separate security groups for all instances.
2. A licensed CRM Online user can potentially access all the CRM Online instances associated with the tenant. Access is controlled by instance security group membership.
3. Each instance within the tenant receives its own SQL database.
4. Storage is shared across the primary instance and any additional instances.

20. Which of the following is true for a multi tennant CRM online instance with Multiple instances? Choose more than one answer.

1. Each tenant will require a tenant administrator(s) with unique sign-in credentials
2. CRM Data is shared across instances or tenants.
3. A licensed CRM Online user associated with a tenant can only access one or more CRM Online instances mapped to the same tenant.
4. To access another tenant a user would need a separate license and a unique set of sign-in credentials for that tenant.
5. Multiple instances within a tenant are visible from the CRM Online interface if the administrator has access

21. Which of the following is true about deleting a business unit in Microsoft Dynamics CRM? Choose more than one answer.

1. A Business Unit cannot be deleted.
2. Deleting a business unit cannot be undone.
3. You must delete associated users, teams and child business units prior to deleting a business unit.
4. Records owned by the business unit are deleted at the same time you delete the business unit.

22. What privilege needs to be enabled for end user security roles to ensure all areas of Microsoft Dynamics CRM web application can be accessed such as entity forms, the navigation pane and the ribbon?

1. prvAssignPosition privilege in the Business Management tab
2. prvReadWebResource privilege on the WebResource entity in the Customisation tab
3. prvReadUserApplicationMetadata on the User Application entity in the Customisation tab
4. prvReadSLAKPAInstance privilege on the SLA KPI Instance entity in the Service Management tab

23. An Owner team can own multiple records. If an owner team doesn’t own records and doesn’t have security roles assigned to the team, it can be converted to an access team.

1. True
2. False

24. An Access team can be converted back to an Owner team.

1. True
2. False

25. What occurs when an Owner team converts to an Access team?

1. All security roles are automatically removed.
2. All queues and mailboxes associated with the team are deleted.
3. Everything just works smoothly.
4. The Owner team remains.

Note: An Owner team must have no security roles in order to convert it to an Access team, I jedi-mind tricked you with option a.

26. Which of the following is true about business process flows in Microsoft Dynamics CRM 2013? Choose more than one answer.

1. There can be no more than 10 activated business process flow processes per entity.
2. Each process can contain no more than 30 stages.
3. Business process flows cannot be used on custom entities.
4. Multi-entity processes can contain no more than five entities.

27. Changes applied by Microsoft Dynamics CRM business rules or form scripts are automatically applied to business process flow controls. Which of the following examples are true? Choose more than one answer.

1. Hiding a field in a form will also be hidden in the business process flow control.
2. If a field value is set by using business rules or form scripts, that value will be set within the business process flow.
3. If custom field has been enabled for field security, the field will also be enabled as custom field security.
4. Filtered Views on a lookup field will also be available in the business process flow.

Note: I found d. does not work (eg. filter Contacts by the selected Account for an Opportunity) in the business process flow. The field operates as expected on the entity form but not the business process flow. It’s a bug-a-boo.

28. Business Rules are new in Microsoft Dynamics CRM. What can you do with business rules? Choose more than one answer.

1. Set field values
2. Show or hide fields
3. Formula rules for fields
4. Validate data and show error messages

29. What security roles or privileges are required to configure business rules? Choose more than one answer.

1. System Administrator security role
2. prvISVExtensions privilege in the miscellaneous privileges section on the customization tab
3. prvActivateBusinessRule privilege in the miscellaneous privileges section on the customization tab
4. System Customiser security role

30. In Microsoft Dynamics CRM folders can be set up to save and manage your documents, specify permissions for managing tasks, and ensure that the SharePoint site URLs are correct. Which of the following is true regarding the security roles required for enabling or disabling document management? Choose more than one answer.

1. CRM Security Role System Administrator
2. CRM Security Role System Customizer
3. SharePoint site Create, Read, Write, Append and Append To permissions
4. None. Cross your fingers and toes, it shall work.