Table of Contents
Depression-Specific Helplines 5
Sexuality or Gender Identity Helpline 5
Helplines for Rangatahi / Youth 6
For whanau /Family and Support Persons 6
Help for Deaf and hard-of-hearing people 8
Apps, E-Therapy & Guided Self-Help 12
CALM Website, Computer Assisted Learning for the Mind [NZ] 12
The National Depression Initiative [NZ] 15
Recovery via the Internet from Depression (RID) 15
SAM – Self Help for Anxiety Management app 16
Other Organisations that provide support 17
TĒNĀ KOE!
In this resource we have a compilation of useful numbers, websites, helplines and local mental health services and other organisations contact details and brief description of what services they provide, to help connect you with your local communities for specific or wider support.
It’s okay to reach out for help – never hesitate if you are concerned about yourself or someone else.
Health Line Numbers
IF THIS IS AN EMERGENCY CALL 111
Or go to the nearest hospital emergency department (ED)
Or, Phone your local DHB mental health crisis team
- Northshore (Waimarire) – 4871414 or 4868900 (After hours)
- Red Beach - 4270360
- West (Waimarino) – 8228601
- Counties– 2951200
Or, if you need to talk to someone else - Free call or text 1737 any time for support from a trained counsellor
1737 - Need to Talk? Free call or txt
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Youthline – 0800376633 Free Text 234
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Healthline – 0800 611 116
Samaritans – 0800 726 666
Depression-Specific Helplines
Depression and Anxiety Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
www.depression.org.nz – includes The Journal online support tool
SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed
Comprehensive Care Psychology Services
Low cost counselling services, needs will be assessed and then offered group, face to face or a combination of these.
Fees – F2F - $90, Group - $90 (initial) and $20 per session
Located in Albany
Sexuality or Gender Identity Helpline
OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support, available evenings from 6pm–9pm.
Rainbow Youth - is available for anyone aged 13-27 who is looking for guidance, support, or advice around sexuality, gender identity, and intersex status. 2-4pm Monday - Friday, anonymously & confidentially
10 Abbey Street, Auckland CBD
(09) 376 4155
auckland@ry.org.nz
Helplines for Rangatahi / Youth
Youthline – Free call 0800 376 633, free text 234, email talk@youthline.co.nz or Web chat from 7pm–10pm
thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626
What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12noon–11pm and weekends, 3pm–11pm. Online chat is available Monday to Friday from 1pm–10pm and Saturday and Sunday from 3pm–10pm.
Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7
For whanau /Family and Support Persons
Yellow Brick Road – a national organisation that specialises in providing support for whanau who have a loved one experiencing mental health challenges.
Services: 1-on-1 and group sessions
Educational programs for adults tamariki and rangatahi
Advocacy
Family peer support groups
Suicide distress and prevention support
Contact: www.yellowbrickroad.org.nz
Number: 0800 732 825
The Grief Centre - 0800 331 333 www.griefcentre.org.nz- for support for all forms of loss, grief, trauma or difficult change·
Victim Support - 0800 842 846- 24 hour support for people affected by crime, trauma and suicide·
LeVaPasifika - information and support for Pasifika families on mental health, addiction and suicide prevention· Website: www.leva.co.nz
After a Suicide - www.afterasuicide.nz - a website offering practical information and guidance to people who have lost someone to suicide·
Mental Health Foundation - www.mentalhealth.org.nz - for more information about supporting someone in distress, looking after your own mental health and working toward recovery
Plunket - support for parents, including mothers experiencing post-natal depression. Number: 0800 933 922
EDANZ – Improving outcomes for people with eating disorders and their families. Freephone: 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. Or email info@ed.org.nz.
Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
Skylight – Skylight’s specialised services support children, young people, and their whānau, to navigate through times of trauma, loss and grief. We aim to provide the right help, at the right time, in the right way.
Contact: www.skylight.org.nz 0800 299 100- for support through trauma, loss and grief (9am – 5pm weekdays)·
Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence
Supporting Families In Mental Illness – For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825. Find other regions' contact details here.
Asian Family Services – provides professional confidential support in multiple languages to Asians living in NZ. Mon – Fri 9am – 8pm
Number: 0800 472 769
Email: help@asianfamilyservices.nz
Help for Deaf and hard-of-hearing people
NZ Relay - www.nzrelay.co.nz - helps users to connect with services over the phone
NZ Police - 111TXT www.police.govt.nz - Register with the New Zealand Police for the 111TXT service.
TXT, messenger, online chat - many services in this brochure offer txt, messenger or online chat services.
www.depression.org.nz/get-getter/your-identity/deaf- more help and information for the Deaf community
Other specialist helplines
0508 Tautoko Suicide Helpline – 0508 828 865 – If you are someone you know maybe thinking about suicide, call for support from a trained counsellor
RASNZ (Refugee health and wellbeing) – Range of services provided from counselling, to cultural support, to family services, youth services anf its for anyone from a refugee or asylum seeker background and its free.
Contact: 09 620 2252, Email – enquiry@rasnz.co.nz
0508MUSICHELP – The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.
Alcohol and Drug Helpline – 0800 787 797 or online chat
Are You Ok - What we do: Offers information on family violence and where to get help either as a victim or a perpetrator.
0800 456 450 - free helpline between 9am and 11pm
Anxiety phone line – 0800 269 4389 (0800 ANXIETY)
Gambling Helpline – 0800 654 655
Moneytalks – 0800 345 123. A free and confidential helpline for people experiencing financial hardship. Moneytalks can provide advice on budgeting, bills, debt, loss of income etc. to individuals, family and whānau. Visit www.moneytalks.co.nz, email help@moneytalks.co.nz or txt 4029.
Quit Line – 0800 778 778 smoking cessation help
Rape Crisis – 0800 883 300 (for support after rape or sexual assault)
Safe to talk – sexual harm help 24/7, confidential and free. 0800 044 334, www.safetotalk.nz
Seniorline – 0800 725 463 A free information service for older people
Women's Refuge Crisis line – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)
Relationships Aotearoa - What we do: Relationship Services works with people to change their relationship for the better through counselling.
Ministry Of Justice - What we do: Information about the legal protection that’s available and how to receive that help.
www.justice.govt.nz/family/domestic-violence
National Network Of Family Violence Services - What we do: NNFVS has information on where to get help with a directory of services all over New Zealand.
www.nnfvs.org.nz, 03 391 0040 - NOT toll-free, kaiarahi@nnsvs.org.nz
JUST FOR WOMEN
Women’s Refuge
What we do: Every refuge provides 24-hours-a-day support, information and safe accommodation for women and their children who have been victims of abuse.
Shakti
What we do: Shakti Community Council is a non-profit organisation serving migrant and refugee women of Asian, African and Middle Eastern origin.
https://womensrefuge.org.nz/get-help/migrant-and-refugee-women/
0800 SHAKTI or 0800 742 584
Shine
What we do: Shine provides a range of services to help victims of domestic abuse become safe.
0508 744 633 - free helpline between 9am and 11pm
JUST FOR MEN
Man Alive (Tane Ora)
Men only anger management, living without violence, general counselling, family and couple counselling, courses and relationship services. Costs vary on a sliding scale, starting at $60.00 for one-to-one counselling.
Services: Living without violence
Youth and boys programmes
Counselling services
Fathering and parenting programs
Family counselling
Youth to men
Contact: 11 Edmonton Road, Henderson, Waitakere City.
Phone: 09 835 0509 Email: info@manalive.org.nz
Better Blokes
Individual and Group peer support for male survivors of sexual, physical or psychological trauma. Is not formal counselling, but they can provide support in accessing this via other agencies.
w. betterblokes.org.nz
p. 0211749252 (Manager David Passell)
e. manager@betterblokes.org.nz
Kidz Need Dadz
What we do: They offer weekly support meetings for dads, supervised parent/child visitations, and safe accommodation for fathers with or without their kids, including men who have had PSO's served against them.
Apps, E-Therapy & Guided Self-Help
Beating the Blues [NZ]
Treats depression and anxiety by using cognitive behavioural therapy (CBT). Talk to your doctor if you think Beating the Blues could be helpful for you (requires doctor referral).
Big White Wall
Free for Auckland DHB residents. A UK-based professionally facilitated, peer support community of people who are experiencing common mental health problems. Members are able to engage anonymously one on one, in groups or the wider membership, express themselves creatively, gain knowledge and self-awareness through available information resources and manage and monitor their moods and recovery using standardised online tests. It can be accessed 24/7 and has wall guides who ensure the full engagement, safety and anonymity of all members.
CalmKeeper [NZ]
App for iPhones. Designed by clinical psychologists, this app his designed to assist with managing anxiety and panic attacks by providing immediate access to tools to help you cope. Charge applies.
CALM Website, Computer Assisted Learning for the Mind [NZ]
An online resource created and managed by Dr Antonio Fernando, a senior lecturer at the University of Auckland. The website has tools for coping with stress and managing life.
Depression Calculator App
App for iPhones. Use this app to assess whether you may be depressed and make a tentative diagnosis of the severity of the depression. This app is based on a diagnostic tool specific to depression used by healthcare professionals. It's quick and easy to complete. The app also provides useful information on depression and antidepressants taken from Patient.co.uk. Each information leaflet is written by an expert authoring team of independent GPs, and provides trusted, high quality, evidence-based health information.
Get Appy!
Daily mini-missions to help you feel good! The All Right? App helps you improve your health and wellbeing by reminding you to do the simple things that make a difference. It will give you an easy "mini mission" each day around the area of your choice. As you complete missions, the app will reward you with positive feedback and beads that show how many missions you've completed.
Happier App
App for iPhones. Happier is a simple way to collect happy moments you find in every day, share them with close friends and family, and be reminded to do more of what makes you happier.
Just A Thought
Just a Thought offers evidence-based Cognitive Behavioural Therapy (CBT) online and is designed for people with mild-to-moderate symptoms of anxiety and depression. CBT teaches people how to control their emotions, thoughts and behaviour to improve their mental health.
https://www.justathought.co.nz/
The Journal [NZ]
Part of the National Depression Initiative and fronted by Sir John Kirwan, The Journal is designed to teach you skills that can help get through mild to moderate depression more effectively. By working through the programme, you will be taught the principles and application of some of the most effective self-help techniques. In the course of six lessons you’ll learn how your thinking can change if you are depressed, ways your physical health can impact on mental health and, finally, a simple method to help resolve the problems you face in everyday life.
The lowdown
An interactive website for young people featuring a self-test, fact sheets, a moderated message board and video clips from popular musicians and high profile young sports people talking about their experiences of depression. The site gives access to a team of counsellors who provide email, phone, webcam and text-based support services for young people.
MoodPanda App
App for iPhones or android, or web based. MoodPanda lets you to measure your daily moods and track the scores over time. You can connect to Twitter or Facebook to share your scores and be part of the supportive Moody Pandas community. MoodPanda can be used to show your website/forum/group member's happiness or your local regions happiness (through Mood Maps).
Moodscope App
Web-based app. Moodscope enables you to measure your daily ups and downs with a simple scoring system and track these scores over time. Your scores can be automatically shared with friends who have agreed to buddy you, includes a supportive daily email from the Moodscope staff.
Moodgym
The Australian programme at Moodgym is based on cognitive behaviour therapy and interpersonal therapy. It may be useful in reducing depressive symptoms and dysfunctional thoughts.
MyHealthApps
UK-based directory of health apps with ratings by patients, carers and patient groups. Includes a range of mental health apps, under the categories of: ADHD, anxiety, autism spectrum disorder, coping with society at large, depression, general mental health, obsessive-compulsive disorder, panic-disorder, phobia, stress.
The National Depression Initiative [NZ]
An interactive website with a focus on self management. It provides a self test and detailed information about depression and NZ options for management and treatment in the form of a journey that users can take to get through depression. It features video clips of New Zealanders who talk about their experience and what they found helpful.
ReachOut.com
Australian youth mental health information service, includes a variety of apps and tools:
- Smiling Mind App: for web or iPhones: relaxation techniques and meditation excercises
- SMS tips: daily tips and challenges on themes like stress, problem solving, self-awareness and random acts of kindness
- WorkOut: an online training programme that tests and improves your mental fitness
- Reach Out Central: an online game where you can learn and test skills like problem solving and optimistic thinking in a virtual setting.
Recovery via the Internet from Depression (RID)
The RID trial tested whether a set of web-based self-help programmes work for reducing depression in New Zealand. The programmes are designed to help people manage their depression by providing relevant information and/or working through a number of exercises on the internet.
SAM – Self Help for Anxiety Management app
The SAM app has been developed by a university team, the content is accurate and based on current psychological models.
SPARX
A self-help computer programme for young people with symptoms of depression. The programme was developed by a team of specialists in treating adolescent depression from the University of Auckland. SPARX uses a 3D fantasy game environment and a custom-made soundtrack. The programme teaches skills to manage symptoms of depression, in a self-directed learning format. Young people learn cognitive behavioural therapy techniques for dealing with symptoms of depression (eg, dealing with negative thoughts, problem-solving, activity scheduling, and relaxation).
This Way Up
Australian online self-help programme for individuals. Has courses for stress management, worry and sadness, and shyness, with self-tests to monitor progress.
Insight Timer
Free guided meditations you can meditate on. Helps people cultivate peace of mind, improve sleep quality, and manage stress and anxiety.
Other Organisations that provide support
Ember
Providing support services throughout the North Island. Ember - Korowai Takitini believes in providing innovative, person-centred solutions for people experiencing mental distress, people with addiction issues and people with intellectual disabilities.
Contact: 49B Apollo Drive, Rosedale 0632, Auckland, New Zealand
Phone: 09 443 3700, Email: info@ember.org.nz
Peer Support Services – Self-Referral initiative.
Peer Support is an important part of recovery. We provide a number of services that connect people seeking help with teams who have their own personal experiences of mental health trauma and recovery.
Contact Email: michael.verner@ember.org.nz mobile:0210499156
Provides community-based mental health, addiction and wellbeing services throughout Aotearoa. Most of their services are accessed via a referral from a community mental health team.
Contact: Harakeke House, 15 Ronwood Ave, Manukau City 2104
Phone: 09 261 3401, Email: northernservices@pathways.co.nz
Equip
Equip is a leading mental health organisation, an extension of Windsor Park Church, providing an innovative model of care, effective support and education in the greater Auckland region.
Contact - 550 East Coast Road, Windsor Park, Auckland 063
Phone09 477 0338, Fax09 479 5353, Emailoffice@equip.net.nz
Youthline
Youthline is a "with youth, for youth" organisation that supports young people throughout Aotearoa. We have been providing support to Kiwis aged between 12-24 years
Youthline offers a free 24/7 Helpline service (text, phone, webchat & email), free face-to-face counselling services, youth mentoring, programmes in schools and communities to help people grow and develop.
Offers counselling for youth aged 12–25 years as well as adults over 25 on a sliding scale. You may apply for WINZ or ACC funding if eligible to cover this cost. In some instances a free session or lower fee (e.g. $5 to $20) can be negotiated during the initial assessment. A free helpline is also available.
Free call 0800 376 633 | Free text 234 | talk@youthline.co.nz
The Youth Health Hub
FREE health service to young people aged 12-24 years living in West Auckland, North Shore, and Rodney. We offer free general Youth Health Clinics by appointment throughout the week.
You can drop into our clinic at 49 Lincoln Road to arrange an appointment, or call us on 09 836 2329 / 0800 562 023 to make an appointment for our clinics in Henderson and Glenfield.
We also offer access to one-on-one counselling and family support, access to Youth Workers, or Group Programmes for young people experiencing mild to moderate mental health issues.
Call us on 09 836 2329 / 0800 562 023 to talk to our reception to see how we can arrange support for you.
Salvation Army
Provides practical tools to change your life for the better, tailoring our support to your circumstances.
Their services include:
- Detox assistance,
- Counselling support,
- In-house accommodation
- Social Worker Support
- Budgeting service
- Food Parcels
Contact: Glenfield Community Ministries. 4 Kaipatiki Road, Glenfield Number” 09 4412554
Kahui Tu Kaha
Provides recovery support to people who have experienced mental illness and who are living in the community. Support is provided individually, as a ‘wrap-around’ service or ‘package of care’. Support groups are also provided.
They welcome referrals from General Practitioners, Primary Health Organisations and District Health Boards. They also welcome self-referrals, where indicated.
Services: Community Mental Health Services
Social Housing Services
Mental health respite and residential services
Rainbow Services
Out of Gate services (Working alongside Corrections)
Contact: 650 Great South Road, Ellerslie ( In the Unisys building )
On-call 24/7: 0800 678 323, Office hours: 09 531 4040
Hearts and Minds (formerly Raeburn House)
A primary mental health provider / community development organisation with a focus on mental wellbeing, community wellbeing and diversity.
Free Wellbeing Groups Led by Qualified Therapists:
- Managing Anxiety in Times of Stress
- Building Self Esteem During Challenging Times
- Mindfulness and Stress Management
- Managing Emotions and Finding Balance
Contact us: learning@heartsandminds.org.nz, Number: 021 706 393
Therapy in the Community
PHO Funded Counselling
GPs are part of Primary Health Organisations (PHOs) that run Government funded mental health programmes – sometimes you can access funded support through these. Practices on the North Shore are usually part of the Waitemata PHO (Comprehensive Care) or ProCare.
Employee Assistance Programme
If you are in paid employment you may be able to access free confidential counselling through your company’s employee assistance programme – either talk to your employer or phone 0800 327 669.
Work & Income Disability Allowance
You may be eligible for partial financial support towards the cost of therapy via the WINZ Disability Allowance.
More information on eligibility and the application process is available on the Talking Works website:
w. talkingworks.co.nz/Funding+Sources/Work+and+Income.html
p. 0800 559 009
w. workandincome.govt.nz
ACC Sensitive Claims
If you have experienced sexual abuse or assault you may be eligible for ACC support to pay for therapy with a clinical psychologist or psychotherapist. You can ask your GP for help with a Sensitive Claim. Find a list of registered counsellors in your area on the ACC or Talking Works websites.
p. 0800 735 556
w. findsupport.co.nz
Home and Family Counselling
a. 2a Seaview Ave, Birkenhead
p. (09) 419 9853
w. homeandfamily.org.nz
Offers low cost face to face counselling, programmes for parents, youth, seniors, and for women and children. Prices (suggested donations) are on a sliding scale, starting from $30 for an individuals, and $40 for families.
University Psychology Centres
If you are a University student, you may eligible for subsidised or free sessions with a counsellor or psychologist. Speak with your University Health & Counselling Centre for further information around what support is available to you.
Massey University Centre for Psychology, Albany
School of Psychology at Massey University offers psychology services direct to the public at each of its campuses to facilitate postgraduate student training and to conduct research.
Level 3 North Shore Library Building (off Kell Drive), 229 Dairy Flat Highway 17, Albany Village
Number: (09) 441 8175 or (09) 213 6095,
Email: centreforpsychology@massey.ac.nz
Referrals are accepted from any source, including self-referrals. A 1 hour session will cost between $80 (intern clinical psychologist) and $160 (registered clinical psychologist).
AUT Psychotherapy Training Clinic
Referrals are accepted from any source, including self-referrals. This is negotiable for those on low incomes or benefits, starting from $5 a session. As it is a training clinic sessions may be video-taped/recorded.
AUT, Gate 2, AR Building, Akoranga Drive
Phone: (09) 921 9999 ext.7333 (leave a message on answer phone)
Email: psychotherapyclinic@aut.ac.nz
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