FAQS

Tickets

What are the different ticket types?

Zone A

Zone B

Zone C

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Are refunds allowed?

No refunds are allowed unless a flexible cancelation ticket has been purchased (see below).Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

Venue information

Where is the experience taking place?

645 Boylston St, Boston, United States, MA 02116

Is there food served?

There will be no food or beverage at the venue.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes, the venue is ADA compliant.

Is there parking available?

Old South Church does not offer on-site parking. The closest parking is at 655-657 Boylston Street, Boston.

COVID Measures

Do I have to wear a mask?

We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.