FAQS
Tickets
What are the different ticket types?
Zones A, B, C and Balcony. Zone A seats are closest to the stage. Please note the balcony is not ADA accessible.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
The Majestic Ventura Theatre is located at 26 S Chestnut St, Ventura, CA 93001
How do I get to the venue?
Driving or rideshare is recommended.
Is there food and beverages served?
Food and beverages (Alcoholic and Non Alcoholic) are available for purchase before and during the show. If you’re consuming alcohol you must be 21+ with a valid ID.
Can I bring animals?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.
Does this venue have disability access?
Yes. The lower level is ADA accessible. Balcony seats are not ADA accessible. If you have special seating needs, please let us know in advance so we can better accommodate you. Visit our contact page to let us know.
Is there parking available?
There is plenty of street parking available around the venue.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.
Snapshot by Candlelight FAQs
What is “Snapshot by Candlelight”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Snapshot by Candlelight” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.
Are refunds allowed?
Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.