adcock ingram imited
1 New Road, Midrand, 1685, South Africa Private Bag , Bryanston, 2021, South Africa Telephone: 2711635 0000 Telefax: 27 86 553 0000
GPS Coordinates: S25 58,377 E 28 06326
22 April 2015
Dear Dylan Barsby,
RE: Email enquiry on VitaThion, dated 08 April 2015 (Ref. no: SR 1-8426226)
Thank you for bringing your concerns regarding the VitaThion granules (sachets) to our notice.
Following your enquiry, we conducted a detailed internal review on the source of ingredients (including lactose) used in this product. Our supplier for lactose has confirmed that the lactose used in this product is sourced from the milk of dairy cows. Hence, the investigation team has concluded that the claim No animal substances" in product packaging is incorrect.
Corrective action has been identified and is in the process of being implemented.
As a pharmaceutical company we strive, at all times, to act in the best interest of the consumers and ensures that they can use our products with confidence.
We regret any inconvenience caused to you as a result of the incident. We wish to assure you that every endeavour is being made to maintain our quality and safety standards.
Thank you once again for contacting Adcock Ingram.
Dr Arun Ramasamy Senior Manager — Medical Affairs
Adcock Ingram Limited
Reg No 1949/034385/06 Directors: Mr K. Wakeford (Managing Director, Mr A. Hall Company Secretary: Mr N. Simelane