JOB DESCRIPTION

TITLE: Manufacturing Execution Systems Operation Specialist

GRADE: CV

JOB FAMILY: IT

COMPANY: VinFast

  1. POSITION PURPOSE:

Reporting to the MES Operation Team Leader, the MES operation specialist will work closely in a team to provide real time MES support to the business.

Therefore, the successful candidate will require a working knowledge in IT system support as well as a demonstrated experience on MES systems.

The initial focus is to deliver excellence services to business users.

  1. ORGANIZATION CHART:
  • Report to: MES Operation Team Leader
  • Receiving report from: none

  1. RESPONSIBILITIES AREA

Responsibilities Area

Main Duties

Expected Outcome

User Support

Provide Manufacturing Execution System support in the shopfloor.

Understand business flow and MES system, consult the best solution and advise to user to use the system effectiveness

Minimize business disruption by resolving any incidents, and completing new requests in a timely manner (within SLA)

Incident Analysis

Understand and define the Impact and Severity of the issue and determine the best course of action and appropriate incident escalation.

Define root cause and ask for necessary support to solve any business concerns.

Training / Documentation

Provide end-user training/education on how to use MES systems

Training Sessions and documentation for end users

Implementation Tasks

Setup master data for new model and onsite support in the Shop

Ensure all configuration for new model are setup on production environment and support to verify line is completed

Business Integration

Work with key business users to understand issues and constraints in the environment

Improved business relations and communications.

Maintenance Integration

Identify repetitive tasks/recurring issues and work with the Maintenance team to resolve issues and look at root cause

Enhancements to current processes to Optimize system utilization

  1. STANDARD COMPETENCY:

Information Technology Support Professional       

           

V. JOB REQUIREMENT:

  1. Education/ Professional knowledge:
  • Bachelor’s Degree in Information Technology field
  • Bachelor’s Degree in Engineering.

  1. Skill, Experience:
  • 3 - 5 years’ Experience in Information Technology
  • 3 - 5 years’ Experience in providing Application Support
  • Experience in user engagement
  • Have experience for Manufacturing process.
  • Proficient in English, written and verbal

  1. Other requirements (if need):
  • MES Experience is beneficial
  • Excellent in SQL Tool.
  • SCADA/PLC experience is beneficial
  • Development skills are beneficial: C#, HTML5, Angular…