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SEDC Regional Communication Plan for Technology Requests 2015

October 14, 2015

Created by:  Created by the SEDC Technology Team and the SEDC Executive and Technology Board of Directors

Introduction to SEDC’s Communication Plan for Technology Requests:

As part of our detailed technology strategic planning process in 2015, SEDC was tasked with developing, implementing and supporting a regional technology communication plan.  

The purpose of this plan is to:

This communication plan  addresses the technology requests for professional development, service and support from districts and schools.  The SEDC technology team provides in-depth communication and reporting of the SEDC technology programs, projects, tasks and services on a regular basis through online tools and updates to the SEDC Executive and Technology Boards.

 

Because each of the district’s communication needs are similar in ways but different in others, the plan specifically address each district’s needs.

 

Millard:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Kevin and in turn Kevin (backup with Dean and Jordan) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office it should be communicated  through Kevin or Mike at the district office to the SEDC professional development personnel based on the roles that are assigned.

Garfield:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Jason and in turn Jason (backup with the Supt. Dalton) will send it on to the appropriate person here at SEDC at their discretion.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office it should be communicated through the Supt. Dalton, Jason or district level designee to the SEDC professional development personnel based on the SEDC roles that are assigned.  

Kane:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Travis and in turn Travis (backup with the Carry) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office it should be communicated through the Principal, Supt. Johnson or Travis to the SEDC professional development personnel based on the roles that are assigned.  

Washington:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Charlie and in turn Charlie (backup with Lawrence, Jeremy, Cody or Tav) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office it should be communicated through Charlie or Tony to the  SEDC professional development personnel based on the roles that are assigned.  

All requests coming directly to SEDC from Washington District will be passed back to Charlie.  Charlie will then make arrangements with the SEDC staff, if needed.

Iron:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Troy Lunt and in turn Troy (backup with Randy Yardley , Ken Munford, or Cori Flanigan) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office it should be communicated through Supt. Dulaney, Janette Stubbs or Troy Lunt.  If the training is a technology related request, it will need to be passed by Troy for approval.  If the training request is instructional and non technology related, it will need to be passed by Janette for approval.  Either Troy or Janette will contact SEDC professional development personnel based on the roles that are assigned.  

For media focused technology requests and professional development, Kevin Garrett will be included in all communication.    

Beaver:

All technology requests coming from a school or the district office  (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through Tracy and in turn Tracy (backup with Lane, or Jeep) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a school or the district office, it should be communicated through the Principals, Supt. Terry or Tracy to the  SEDC professional development personnel based on the roles that are assigned.  

Charters:

All technology requests coming from a charter school (this could be a teacher, secretary, media specialist, etc.) needs to be communicated through the Technology Director and in turn (backup with Principal) will send it on to the appropriate person here at SEDC, if needed.  

If it’s a professional development (technology, IVC endorsements, etc.) request from a charter school it should be communicated through  the Technology Director or Principal to the SEDC professional development personnel based on the roles that are assigned.  

Followup Technology Training Requests:

Teachers contacting SEDC staff for follow-up technology support after a training has occurred will be passed back to the local assigned technology person (as per our goal of train-the-trainer).  This assigned person should be the one to contact SEDC with questions, etc., if he/she can’t answer it directly.

SEDC Responsibilities:

All district requests/task/projects need to be communicated either through QuickTicket (the preferred method), e-mail (the second best method), phone or text.  The SEDC team member receiving the request will enter every request into QuickTicket for documentation.  After the request has been fulfilled, an e-mail will be sent to the district Technology Director, the requesting person and the Superintendent, providing a report on the request.

The SEDC technology team provides support to “end users” in a few services, here’s the list of services provided (by passing the above communication plan, allowing teachers, media folks and other “end users” to request support with SEDC staff directly)

This list will be dynamic in nature and changes will be approved by the District Technology Directors when needed.