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FAQs - Machu Picchu and the Golden Empires of Peru
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Machu Picchu and the Golden Empires of Peru

THE EXHIBITION

What can I expect from the exhibition?

The museum exhibition consists of one of the most impressive gold collections ever to tour the globe, highlighted by a fully intact Gold attire of a Chimú Emperor that dates to 1300 AD, predating the Inca Empire. On loan from Museo Larco and Museo Manuel Chávez Ballon, the exhibition will feature a stunning selection of 134 priceless artifacts that include the spectacular gold and silver royal burial garments of legendary Andean lords.

For an additional fee at the time of booking, visitors can take part in a VR-add on experience that will transport guests into the jewel of the only cradle of civilisation in the Southern Hemisphere, the Incan city of Machu Picchu.

The exhibition focuses on ancient societies that predate the Inca empire. Rivalled only by Ancient Egypt in longevity and by the Roman Empire in engineering, Andean societies dominated a substantial segment of South America for over 3,000 years.

Visitors to the exhibition will embark on a journey through time and discover a culture that thrived in a genuinely spiritual civilisation.

Where is the exhibition located?

The Australian Museum is located at 1 William Street, Sydney NSW 2010, Australia.

The Australian Museum is the only venue in the Southern Hemisphere to host this blockbuster, must-see exhibition.

Does the exhibition take place in an indoor or outdoor venue?

This exhibition is held indoors in a venue with air conditioning.

How long does the exhibition last?

It takes approximately 1 hour to journey through the exhibition.

Will food and beverage be available on site for purchase?

Food and beverages are not permitted in our galleries or exhibition spaces to ensure the preservation of our important collections. This includes water bottles. After visiting the exhibition, the Australian Museum has a number of food and drink options onsite.

Is there parking available?

There is no public car parking available at the Australian Museum. There is a bus bay and accessible parking drop off zone on William Street. We recommend parking at nearby car parking stations and metered parking in surrounding streets, or catch public transport.

Will there be additional sessions?

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the exhibition page for updated information on availability, as those are the confirmed dates and timings.

Is there Virtual Reality?

Ticket holders to the exhibition have the option to enjoy virtual reality experience for an add-on cost at the time of booking.

There is no height restriction to enjoy the VR; there is a weight restriction (150kgs), but we can accommodate an alternative chair if necessary. We are also happy to confirm that you can comfortably wear your glasses during the experience.

Please note, the VR experience is not recommended for visitors under the age of eight years of age. We suggest skipping the experience if you suffer from motion sickness or migraines, if you recently had surgery or recently consumed alcohol or drugs.

Is there a dress code?

Whilst there's no defined dress code for this exhibition, appropriate clothing and footwear must be worn at all times while visiting the Australian Museum.

Will there be merchandise for sale?

Merchandise will be on sale at this event both in the Australian Museum shop and the shop within the Machu Picchu exhibition.

About tickets

Where can I get tickets?

Can I purchase tickets at the door?

Tickets can be purchased at the Museum, however tickets may be sold out by the time you arrive so we recommend pre booking your tickets via the Fever app or website.  

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Do I need to print my ticket?

No, you don’t need to print your ticket, your contactless tickets will be validated directly in the Fever App. However, should you wish to print your ticket at home, please print your confirmation email.

I can't find my ticket. What should I do?

You can view your ticket in the Fever app, within the “Tickets” section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&C.

Can I make a group booking?

If you would like to book for schools, tourism or large groups, please email group.bookings@australian.museum or visit our website for more information.

Do you offer press passes?

Yes, press passes are available for accredited members of the media. Please email media@australian.museum to request a press pass.

About access to the event

Do I need to arrive at the start of my scheduled session?

Please arrive 15 minutes before your session time. Late entry is not permitted.

Can I bring animals? Are service dogs allowed?

Unfortunately, no pets are allowed.  The Australian Museum welcomes guide dogs and companion dogs. A water bowl is kept at the Admissions desk.

Is the venue and exhibition accessible?

Yes, the event is being held in an accessible venue. More information on the Museum’s accessibility features can be found here.

Are wheelchairs allowed in the exhibition?

Wheelchairs are permitted. More information on the Museum’s accessibility features can be found here.

Are prams allowed in the exhibition?

Due to space, potential crowding and valuable displays, we prefer prams not to be taken into the exhibition and pram parking is available in designated areas throughout the Museum. However, we understand there may be extenuating circumstances for some of our visitors so can accommodate this to a degree. More information on the Museum’s accessibility features can be found here.

What are the prohibited items at the exhibition? Can I smoke or vape?

As per the Australian Museum’s Terms of Entry, smoking and vaping is prohibited anywhere on the Australian Museum premises. Prohibited items are:

Do you offer Companion tickets?

The Australian Museum offers companion card tickets: General Admission and major exhibition entry is free to those who hold a Companion Card and are assisting as a carer. Please contact the bookings office (visit@australian.museum) to pre-book your companion card ticket prior to your visit.

Do you offer Concession tickets?
The following forms of identification are suitable for patrons wishing to access the concession tickets, and must be shown upon admission:

Will there be strobe lights?

This event won't include strobe lights.

Are there chairs available? Can I be seated during the experience/exhibition?

Whilst this is a walkthrough exhibition, some seating will be available. The VR experience is seated.

Will restrooms be available on site?

This venue has restrooms—please ask our staff on site for directions.

Can I take photos or record the exhibition?

Feel free to take photos and share them, although no flash or commercial photography is allowed. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Is there a Lost & Found?

The Australian Museum does have a lost and found on site. Please reach out to the friendly staff to see if they have found your belongings, or contact +61 2 9320 6000.

Is a coat check available?

Our cloaking room is located on Lower Ground (LG) and is open during business hours. The Australian Museum reserves the right to close the cloakroom without notice.

Please do not bring bags larger than A3 size, carry-on luggage, wheeled shopping carts, long umbrellas, scooters, balance bikes, tripods, selfie sticks or bulky items to the Australian Museum  as you may be denied entry.

For more information on prohibited items, please refer to our Terms of Entry.

Please ensure items are collected from the cloakroom ten minutes before closing.

Is there an age requirement?

Most of the exhibition is suitable for all ages. However, there is a small area within the exhibition dedicated to erotic ceramics for which parental discretion is advised due to highly explicit sexual content.

The Virtual Reality experience is recommended for ages 8 and over.

Will there be an audio guide?

The audio guide is available for $9 to book online when you purchase your tickets, or on the day. You download the audio guide to your phone and are required to bring your own headphones.