Updated: May 15th, 2024


Hellotracks, operated by Hellotracks LLC ("Hellotracks," "we," or "our") recognizes the importance of your personal privacy.  Therefore, we have created this Privacy Policy so that you know how we use and disclose your data when you make it available to us.  The Privacy Policy below discloses our practices regarding information collection and usage for the website located at www.hellotracks.com, the related mobile website, and the mobile application called “Hellotracks” (the “App”) (collectively, the “Websites”) and the service provided thereon (the “Service”).


Key aspects of our privacy practices described in this Privacy Policy include the following explanations:



Personal Data That We Collect:

You may be required to submit certain personal data when you register and use our Service. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to parts of the site and for us to respond to your query. The personal data which you may provide to us includes:


Hellotracks also collects information when you message other members through use of the Service. We may also retain any messages you send to us. We use this data to operate, maintain, and provide to you the features and functionality of the Service and to communicate directly with you.  

Lastly, Hellotracks collects precise information about your location. If you permit Hellotracks to access location services through the system on your mobile device, Hellotracks will also collect your precise location when the mobile application is running in the background or the foreground. If the user does not want to give all users access to his or her training route and data, then Live Tracking should not be activated.


Non-Personal Data That We Collect:

When you access our Service, we may automatically collect non-personal data from you, such as device information, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual.  We may also aggregate data collected offline in connection with the Service, obtain non-personal data from third party sources and develop aggregate information by anonymizing previously collected personal data. We may share aggregate demographic information which may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.

It is possible at times when collecting non-personal data through automatic means that we may unintentionally collect or receive personal data that is mixed in with the non-personal data.  While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists.  If you believe that we have inadvertently collected your personal information, please notify us at support@hellotracks.com.


Information Usage:

We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the information is collected from you or through some other form of consent from you or notification to you:


Cookies and Similar Technologies:

“Cookies” are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes.  We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on our Service to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our Service.  We may also use and place cookies (and similar items) on your computer from our third party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below.  In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service.  You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personal data from your computer without your knowledge.


You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. However, if you reject our cookies, many functions and conveniences of our Services may not work properly.


Analytics and Conversion Tracking:

We use an analytics service that uses cookies, javascript and similar technologies to help us analyze how users use the Service. The information generated by these services about your use of the Service (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users’, use of the Service, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.


We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For example, we use cookies on our site for Google Analytics (the “Analytics Service”). The Analytics Service is a web-based analytics tool that helps website owners understand how visitors engage with their website. The Analytics Service customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.


The security of your personal data is very important to us. When we collect your personal data online, we use reasonable efforts to protect it from unauthorized access.  However, due to the inherent open nature of the Internet, we cannot guarantee that your personal data will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk.  We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personal data.

Hellotracks shall investigate and report data breaches within 72 hours of becoming aware of such breach. When a breach of Personal Data is likely to result in a high risk to the rights and freedoms of individuals then Hellotracks, as Controller, will notify the affected individuals without undue delay.


Protection for Children:

We generally do not collect personal data from children under the age of 13.  If at any time in the future we plan to collect personal data from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA.  When we become aware that personal data from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.


No Rights of Third Parties:

As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk. This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.


Changes to this Privacy Policy:

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personal data in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will email you and give you the opportunity to review the revised policy before you choose to continue using our Services.


User Access to Data:

You have the right to request access to the data information we have stored on you. You can do this by contacting us at support@hellotracks.com. We will make sure to provide you with a copy of the saved data particular to you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending an electronic copy unless you expressly specify a different method of receipt.

Data Correction and Deletion:

If you believe the data Hellotracks has collected on you is incorrect, you are encouraged to contact us to update it. Any data that is no longer needed for the purposes specified in this Policy will be deleted. You may request to have your data updated or deleted at any point by emailing us at support@hellotracks.com.

Opt-Out Process:                                        

All unsubscribe or opt-out requests may be made by clicking the “unsubscribe” link at the bottom of the relevant email. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personal data from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent.  You should contact such third parties directly. If you would like to update or correct any personal data that you have provided to us, please email us at support@hellotracks.com and once we confirm your information, we will update such information within a reasonable amount of time.


Communications with Hellotracks:

By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to us, you expressly consent to receive communications from us.  We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.


By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).  


You consent to receive phone calls and/or text messages from us; however, we will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy. Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Hellotracks.


No Rights of Third Parties:

As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk. This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.

Site Terms of Use:

Use of this Service is governed by, and subject to, the Terms of Use located at http://hellotracks.com/terms_hellotracks_business.html (the “Terms”).  This Privacy Policy is incorporated into the Terms.  


Our servers are maintained in Germany. By using the Service, you freely and specifically give us your consent to export your personal data to Germany and to store and use it in Germany as specified in this Privacy Policy.  You understand that data stored in Germany may be subject to lawful requests by the courts or law enforcement authorities in the European Union.


Governing Law:  

This Privacy Policy and our legal obligations hereunder are subject to the laws of California, United States regardless of your location.  You hereby consent to the exclusive jurisdiction of and venue in the courts located in San Francisco County, California, in all disputes arising out of or relating to the Services.

For EU Users:

Hellotracks complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Hellotracks has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.



For questions or concerns relating to privacy, we can be contacted at support@hellotracks.com or hello@hellotracks.com.


Website Privacy Policy


Hellotracks LLC., hereinafter referred to as ("We, Our, Us, Service Provider") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://hellotracks.com/en/ (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to the information we collect:

It does not apply to information collected by:

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Use of the Website and Services is governed by these Terms of Service, Acceptable Use Policy, Disclaimer Notice, and our Privacy Policy.

Children Under the Age of 18 years

Our Website is not intended for children under 18 years of age. No one under the age of 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at contact information provided in Contact Section

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

We collect information about website visitors, who do not engage with us directly, please see the Technology and cookies and trackers section below for more information. If you interact on our website, we will track your activities online, but we do not know who you are. However, if you submit a form with your contact information, we will engage with you as requested and may follow up with you to further build a relationship, generally through Communications and  Marketing. You can opt out of marketing communications at any time.

How do we collect this information?

This information is typically provided by you voluntarily. Where it is not voluntary, it may be in the realm of employment or legal proceedings and follow the requirements of applicable law. In addition, we buy services or information that help us learn more about you and communicate with you.

Why do we collect this information?

We respond or initiate communications in provision of the Activities or in response to a request. This is based on the requirement to provide you services or our legitimate interest to grow our business and understand our Customers and their needs better. Our legitimate interest in this relates to sending you the request, in which you may choose to respond or not and can choose to ask us not to contact you for those purposes. Given this, our legitimate interest is not outweighed by the risk to you.

We collect this information:

Information You Provide to Us  

For engaging with us,  you provide us information directly for your Account, Services, and Finance. More detail is provided below for each one of these, but here we explain how and why we process this information.

You also may provide information to be published or displayed (hereinafter, "Posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information we get through Third Parties

We may get information on you via partners, third parties or vendors on Customers or potential Customers. This may include us getting the information directly or it may be getting your information from Partners. More detail is provided below for each one of these, but here we explain how and why we process this information.

How? We get information from third parties either by purchasing or leasing it, indirectly through our own vendors, or by engaging with you through third parties, like social media. Also, our current Customers may share information in our referral program.

Why? In most cases, we obtain or purchase data so we can grow our business - so this is in our legitimate interests as a business to do so. We may use this data to report suspicious activity to a local agency. If so, this is either for addressing fraud or for safety.

Information from Partners. 

We may partner with other organizations to provide services. In general, these partners would provide your information to us, in which they have control or where they are offering the Services to you as a joint effort. Partners will likely provide you with specific information when the relationship is set up, especially if they have control over the activities. If so, you need to look at their privacy notice for how they handle your information.

We may also partner with technology companies to jointly provide some services. In some cases, you need to create an account with the partner to use their services and when you link your account there with your account with us, they may provide information to us.

Information from Vendors. 

At times, we may purchase (or lease) data from third parties for certain reasons. We don’t know how these third parties get your data, but it is generally through advertising services or other companies you have used who are able to share your information. We do not sell that information, but we may share it with our vendors.

Information from other third parties.

At times, you may decide to login to our services using a linked account, such as Facebook or Google. We make sure that you are able to do this, but it does mean you may be providing us more information about you. You should check the privacy notices of these providers to see what they share with us. We may also get information through third parties if you use them in Classes or Activities. We try to control the use of third party tools, but we are not perfect.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

The information we collect automatically may only be statistical data and does not include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalised service, including by enabling us to:

The technologies we use for this automatic data collection may include:

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form/registration form) and adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual without restriction. We may disclose personal information that we collect, or you provide as described in this privacy policy:

a. Customer Support: When you contact our customer support team with inquiries, concerns, or requests for assistance, we use your information to address and resolve your specific issue.

b. Service Updates: Users will be informed about service updates, maintenance schedules, and any critical changes that may affect their server's performance.

c. Location Sharing: When you choose to share your precise location data with designated contacts, we collect and process this information solely for the purpose of facilitating location sharing and enhancing communication and coordination.

We may also disclose your personal information:

Choices About How We Use and Disclose Your Information

Where permitted under applicable law, you have the right to request access to your Personal Information, delete, change or correct your Personal Information collected by Us. You can access and update the information associated with your account directly by logging into your account.

We strive to provide you with choices regarding the personal information you provide to us. Hence, We have created mechanisms to provide you with the following control over your information:

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose and refrain from having your information collected or used in this way.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at hello@hellotracks.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

How long we retain your data

Data shall be retained for a period not exceeding that which is necessary for the purposes for which it was collected or as required by applicable laws and regulations. The retention period shall be determined in accordance with the nature and sensitivity of the data, the purposes of processing, and any contractual or legal obligations. Users are entitled to exercise their rights under applicable data protection laws, including the right to access, rectify, erase, restrict processing, and withdraw consent, where applicable. For further inquiries or to assert these rights, individuals may contact the data controller using the contact details provided in this Privacy Policy.

Security of Personal Information

We have instituted prudent measures to protect the data we collect from you against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, The safety and security of your information also depends on you. it is important to acknowledge that despite these efforts, no data security measures can guarantee absolute security or confidentiality. We strongly encourage you to exercise due diligence in safeguarding your information. Responsible steps include ensuring to log out after using a shared computer, choosing a robust password that remains confidential and is not easily ascertainable, and keeping your login and password information private. Please be aware that we bear no responsibility for lost, stolen, or compromised passwords, or for any unauthorised account activity resulting from compromised passwords.

Your Privacy Rights under GDPR

We will only transfer your personal data outside of the European region under the following circumstances:

We would like to make sure you are fully aware of all of your data protection rights under the GDPR. Every user is entitled to the following:

  1. The right to be informed - You must be informed by Us how we use your Personal Information through our Privacy Policy.
  2. The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  3. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  4. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  5. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  6. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  7. The right to data portability – You have the right to request that Our Company transfer the data we have collected to another organisation, or directly to you, under certain conditions.
  8. The right related to automate decision-making and profiling - Based on your consent or the performance of a contract with you, you have the right to be provided your personal data in machine-readable format so that they can be ported to a replacement service provider.

Your Privacy Rights

Under Data Protection Laws such as the Brazilian General Data Protection Law (LGPD), the California Consumer Privacy Act of 2018 (CCPA) (as amended by the California Privacy Rights Act of 2020 (CPRA)), the Colorado Privacy Act (CPA), the Connecticut Public Act No. 22-25 (the Connecticut Data Privacy Act or CTDPA, the Personal Information Protection Law (PIPL) of the People's Republic of China (PRC), the Virginia Consumer Data Protection Act (VCDPA), or similar legal requirements that apply to the processing of your personal data, you may have certain rights when accessing our website from specific regions, including the European Economic Area (EEA), Brazil, the PRC, or as a consumer in a U.S. state or a jurisdiction with comparable legal protections.

These rights, subject to certain limitations, pertain to the respective company responsible for the website you are using and include:

  1. The right to request information about how we use your personal data, including details about the types and categories of personal data we possess, the sources of data, the purposes for collecting it, the third parties with whom we share personal data, and the personal data we have disclosed.
  2. The right to review and access your personal data.
  3. The right to rectify, correct, update, or modify the personal data we hold about you.
  4. The right to request the erasure (e.g., deletion), de-identification, anonymization, or blocking of your personal data.
  5. The right to limit our use of your personal data.
  6. The right to object to our use of your personal data or certain types of disclosures of it.
  7. The right to request the transfer of your personal data that we have on record to a third party.
  8. The right to receive your personal data in a usable format and transmit it to a third party, also known as the right of data portability.
  9. The right to file a complaint with your local data protection authority.

These rights are applicable based on your location and the relevant Data Protection Laws, and they provide you with control and transparency over how your personal data is handled. Please note that certain conditions and exceptions may apply to these rights as outlined in the respective Data Protection Laws.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our Email: hello@hellotracks.com   

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you have any questions, concerns, or requests regarding your personal data, this Privacy Policy, or our data practices, please do not hesitate to contact us. You may reach our Privacy Team at the following contact information:

Company Name:-  Hellotracks, LLC.

Email Address :-    hello@hellotracks.com 

We are committed to addressing your inquiries promptly and in accordance with applicable data protection laws. Your privacy is important to us, and we appreciate your trust in our handling of your information.