HELLOTRACKS PRIVACY POLICY  

Updated: May 27, 2018

 

Hellotracks, operated by Hellotracks LLC ("Hellotracks," "we," or "our") recognizes the importance of your personal privacy.  Therefore, we have created this Privacy Policy so that you know how we use and disclose your data when you make it available to us.  The Privacy Policy below discloses our practices regarding information collection and usage for the website located at www.hellotracks.com, the related mobile website, and the mobile application called “Hellotracks” (the “App”) (collectively, the “Websites”) and the service provided thereon (the “Service”).

 

Key aspects of our privacy practices described in this Privacy Policy include the following explanations:

 

 

Personal Data That We Collect:

You may be required to submit certain personal data when you register and use our Service. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to parts of the site and for us to respond to your query. The personal data which you may provide to us includes:

 

Hellotracks also collects information when you message other members through use of the Service. We may also retain any messages you send to us. We use this data to operate, maintain, and provide to you the features and functionality of the Service and to communicate directly with you.  

Lastly, Hellotracks collects precise information about your location. If you permit Hellotracks to access location services through the system on your mobile device, Hellotracks will also collect your precise location when the mobile application is running in the background or the foreground. If the user does not want to give all users access to his or her training route and data, then Live Tracking should not be activated.

 

Non-Personal Data That We Collect:

When you access our Service, we may automatically collect non-personal data from you, such as device information, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual.  We may also aggregate data collected offline in connection with the Service, obtain non-personal data from third party sources and develop aggregate information by anonymizing previously collected personal data. We may share aggregate demographic information which may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.

It is possible at times when collecting non-personal data through automatic means that we may unintentionally collect or receive personal data that is mixed in with the non-personal data.  While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists.  If you believe that we have inadvertently collected your personal information, please notify us at support@hellotracks.com.

  

Information Usage:

We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the information is collected from you or through some other form of consent from you or notification to you:

 

Cookies and Similar Technologies:

“Cookies” are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes.  We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on our Service to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our Service.  We may also use and place cookies (and similar items) on your computer from our third party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below.  In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service.  You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personal data from your computer without your knowledge.

 

You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. However, if you reject our cookies, many functions and conveniences of our Services may not work properly.

 

Analytics and Conversion Tracking:

We use an analytics service that uses cookies, javascript and similar technologies to help us analyze how users use the Service. The information generated by these services about your use of the Service (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users’, use of the Service, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.

 

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For example, we use cookies on our site for Google Analytics (the “Analytics Service”). The Analytics Service is a web-based analytics tool that helps website owners understand how visitors engage with their website. The Analytics Service customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

Security:

The security of your personal data is very important to us. When we collect your personal data online, we use reasonable efforts to protect it from unauthorized access.  However, due to the inherent open nature of the Internet, we cannot guarantee that your personal data will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk.  We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personal data.

Hellotracks shall investigate and report data breaches within 72 hours of becoming aware of such breach. When a breach of Personal Data is likely to result in a high risk to the rights and freedoms of individuals then Hellotracks, as Controller, will notify the affected individuals without undue delay.

 

Protection for Children:

We generally do not collect personal data from children under the age of 13.  If at any time in the future we plan to collect personal data from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA.  When we become aware that personal data from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.

 

No Rights of Third Parties:

As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk. This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.

 

Changes to this Privacy Policy:

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personal data in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will email you and give you the opportunity to review the revised policy before you choose to continue using our Services.

 

User Access to Data:

You have the right to request access to the data information we have stored on you. You can do this by contacting us at support@hellotracks.com. We will make sure to provide you with a copy of the saved data particular to you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending an electronic copy unless you expressly specify a different method of receipt.

Data Correction and Deletion:

If you believe the data Hellotracks has collected on you is incorrect, you are encouraged to contact us to update it. Any data that is no longer needed for the purposes specified in this Policy will be deleted. You may request to have your data updated or deleted at any point by emailing us at support@hellotracks.com.

Opt-Out Process:                                        

All unsubscribe or opt-out requests may be made by clicking the “unsubscribe” link at the bottom of the relevant email. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personal data from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent.  You should contact such third parties directly. If you would like to update or correct any personal data that you have provided to us, please email us at support@hellotracks.com and once we confirm your information, we will update such information within a reasonable amount of time.

 

Communications with Hellotracks:

By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to us, you expressly consent to receive communications from us.  We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.

 

By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).  

 

You consent to receive phone calls and/or text messages from us; however, we will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy. Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Hellotracks.

 

No Rights of Third Parties:

As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk. This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.

Site Terms of Use:

Use of this Service is governed by, and subject to, the Terms of Use located at http://hellotracks.com/terms_hellotracks_business.html (the “Terms”).  This Privacy Policy is incorporated into the Terms.  

Servers:

Our servers are maintained in Germany. By using the Service, you freely and specifically give us your consent to export your personal data to Germany and to store and use it in Germany as specified in this Privacy Policy.  You understand that data stored in Germany may be subject to lawful requests by the courts or law enforcement authorities in the European Union.

 

Governing Law:  

This Privacy Policy and our legal obligations hereunder are subject to the laws of California, United States regardless of your location.  You hereby consent to the exclusive jurisdiction of and venue in the courts located in San Francisco County, California, in all disputes arising out of or relating to the Services.

For EU Users:

Hellotracks complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Hellotracks has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

 

Contact:

For questions or concerns relating to privacy, we can be contacted at support@hellotracks.com or hello@hellotracks.com.