KNUST Students Microsoft 365 Migration

KNUST is moving Students Email Accounts to Microsoft Outlook.

What is Outlook?

With Outlook on your PC, Mac or mobile device, you can:

  • Organise email to let you focus on the messages that matter most.
  • Manage and share your calendar to schedule meetings with ease.
  • Share files from the cloud so recipients always have the latest version.
  • Stay connected and productive wherever you are.

Your KNUST Microsoft Outlook email account is part of the Microsoft 365 software suite. With your Microsoft 365 account, you can get:

  • The latest productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more.
  • The ability to install on PCs, Macs, tablets, and phones.

What you should know

  • Your emails will be automatically migrated to Outlook starting Thursday, 22 March 2024 at 18:00 GMT. You may not see your previous emails immediately in Microsoft Outlook. They will drop into your inbox overtime within the migration period.
  • Access your emails at https://outlook.office.com henceforth. Provide your full KNUST email address (e.g. johndoe@st.knust.edu.gh) and password from the login prompt.
  • Only message items in a user's mailbox will be migrated. Contacts, calendar items, or tasks will not be migrated
  • Email messages larger than 35 MB won't be migrated.
  • You will not be able to access your email at stdmail.knust.edu.gh after the migration starts.

Migration Period

  • Migration will start from Thursday, 21 March 2024 at 18:00 and completed by 1 April 2024
  • During the migration students can still send and receive emails from the link outlook.office.com

Help

  • If you have trouble accessing your email account after the migration, please contact your College/Faculty/Department/Unit IT Manager for assistance.
  • After the migration, if your old emails were not imported, please contact your College/Faculty/Department/Unit IT Manager for assistance.
  • You can contact the UITS Help Desk at the Casely-Hayford Building. You may also send a ticket to helpdesk@knust.edu.gh or call the numbers 0507211000, 0507110005, and 0507110000.