Shipping Policy

Drop Shipping

We collect from the manufacturer and deliver directly to our customer and in this way we:

  • Minimise cost with only 1 shipping charge
  • Avoid delaying the shipment by delivering directly
  • Avoid damage by not double handling products
  • Avoid waste by not repackaging
  • Minimise our environmental impact by reducing 'product miles'

Shippers

Unless asked otherwise:

  • We use the various shippers and we have negotiated beneficial rates for the appropriate services.

 

Shipping Charges

Include:

  • Packaging costs (if applicable)
  • Collection
  • Insurance (if applicable)
  • Shipping
  • Fuel surcharge
  • Customs clearance
  • Shipper's VAT/Duty fee
  • Import duty (if applicable)
  • Import VAT (if applicable)
  • Delivery

 

Our Charges

For clarity:

  • We do not build any shipping charges into product pricing
  • We pass on all shipping discounts
  • We do not mark up shipping charges
  • We minimise the cost by drop shipping
  • We calculate charges as accurately as possible
  • We operate an 'open book' policy on shipping charges
  • We work with the manufacturer and HMRC to ensure we don't incur unnecessary duty charges