Astro Statment of Purpose.docx

Statement of Purpose

Name of establishment or agency

JTPD Limited T/A Astro Dental

Address and postcode

Morgan Street

Llanbradach

Caerphilly

CF83 3LW

Telephone number

029 2280 4738

Email address

hello@astrodent.co.uk

Fax number

N/A

Aims and objectives of the establishment or agency

We aim to provide patients with a standard of care we would expect to receive ourselves.

Communicate with patients in a friendly, open, courteous and professional manner.

Keep our knowledge and professional skills up to date.

Listen to, and act on patient views and opinions.

Ensure that patients receive full information about our services, their treatment options and associated costs.
Refer patients for further advice where appropriate.

Always respect patient confidentiality.

Abide by the most recent standards of cross infection control.

Make our complaints procedure known and available.

By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patient's wishes and best interests will always be at the centre of our treatment planning process.

We will actively seek patient feedback to ensure our services meet patients' needs and expectations.

Registered Manager Details

Name

Emily Brown

Address and postcode

Astro Dental

Morgan Street

Llanbradach

Caerphilly

CF83 3LW

Telephone number

029 2280 4738

Email address

jtpdlimited@gmail.com

Fax number

N/A

Relevant qualifications

Level 3 Diploma in Leadership & Management (Tooth Fairies 2018)

Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (Cardiff university hospital of Wales 2011)

GDC 254885

Relevant experience

With over 18 years of clinical experience as a dental nurse and extensive management expertise as an assistant manager, I bring a strong foundation in both patient care and leadership. In 2018, I completed a Level 3 Diploma in Leadership and Management, further enhancing my capabilities. I currently oversee operations for a rapidly growing group of six dental practices, delivering both NHS and private dental services.

Responsible Individual Details

Name

Jamil Torofdar

Address and postcode

Astro Dental

Morgan Street

Llanbradach

Caerphilly

CF83 3LW

Telephone number

029 2280 4738

Email address

hello@astrodent.co.uk

Fax number

n/a

Relevant qualifications

BDS

GDC 277573

Relevant experience

I have graduated as a dentist from Dundee. Following my graduation, I completed a training year allowing myself to provide NHS dentistry. This is a year-long programme commissioned by the NHS. In this year we have had to complete several courses making sure standards were met as per the rules and regulations.

Roles and responsibilities within the organisation

CEO, Head of Marketing, In house laboratories and Finance across the organisation.

Staff Details
Name	Position	Relevant qualifications / experience
Daniel Dadnam	Dentist	BDS University of Liverpool 2020

Emily Brown	Group Manager	Level 3 Diploma in Leadership & Management (Tooth Fairies) (2018) Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (Cardiff university hospital of Wales) (2011)
Saahir Zaaman	Dentist	BDS University of Bristol 2019
Jamil Torofdar	Dentist	BDS
Sophie Howard	Dental Hygienist	Diploma in Dental Hygiene Cardiff University 2021
Fiza Mughal	Dental Nurse	Diploma in Dental Nursing Level 3 QCF City & Guilds 2023

Bahtaj Akhundzada	Dental nurse / Lab technician	Diploma in Dental Nursing 2025

Jess Power	Lead Dental nurse	331324
Julie Evans	Receptionist	N/A
Ella Louise Palmer	Trainee Dental Nurse	Enrolled with Tooth Fairy's
Seren Cartwright	Out of hours call handler	Trained dental nurse (Learnkit)
Salima Torofdar	Out of hours Call handler	Trained Dental nurse
David Nuttall	Clinical dental technician	Registered under s36C of the Dentists Act 1984 2024
Ledjana Hopkinson	Dental Lab Technician	Dental Technician Bachelor and Professional Master Technician in Digital Dental Technology
Mariama Dukureh	Lab assistant
Usman Mustafa Ahmed	Dentist	BDS
Yea Lin Sui	Dentist	BDS Cardiff 2020
Anas Awad Asheki	Dentist	Registered under Section 15(1)(c) of the Dentists Act 1984 2017 BDS Ibn Sina National College for Medical Studies 2013
Chern Hao Khor (Kenny)	Dentist	BDS Cardiff University 2020 289337

Natasha Brennan	Cleaner	N/A

Organisational Structure

The Dental Practice is owned by JTPD Limited and trades as Astro Dental

J Torofdar (CEO)

Services/ Treatments/ Facilities

The practice provides general Private Dental Care.

We also offer IV sedation and short-term orthodontics to patients over 18 years old.

Patients over 18 years can be seen on a private or fee per item.

The premises are a modified, ground floor Doctors Surgery, which has three surgeries with the possibility to expand to 4 in the future.

We have rear access for patients requiring wheelchair access.

Each surgery is equipped with an intra oral radiography unit, and one CBCT Unit (Surgery 3)

We only use equipment pursuant to the accepted provision of general dentistry.

Patients in need of specialist treatments we do not provide, can be appropriately referred.

Patients’ Views

We invite verbal and written feedback from patients.

Patient questionnaires are used to help shape treatment provision

Arrangements for Visiting/ Opening hours

Opening hours are

Monday to Thursday 9am – 5pm (closed for lunch hour 1-2)

Friday 9am – 2pm

Every other Saturday for Emergency appointments 10-2pm

Early appointments prior to 9am and weekends available at request.

Advice for patients seeking emergency treatment out of hours is provided on the practice answer phone and on notices outside the practice. Our of hours calls are Triaged by our Call handler Seren Cartwright or a dental nurse for a number of hours over the weekend and bank holiday period. Our out of hours number is 07397 901567.

Dentists are available for call outs on weekends & bank holidays if appropriate.

Arrangements for dealing with complaints

Here at Astro Dental, we always aim to have satisfied customers, and consistently meet the expectations of our patients in the care and service we provide.

When complaints do arise, we aim to resolve the issues in an appropriate and timely fashion, according to the policy set out here.

Throughout any complaint handling procedure, the patient’s confidentiality is of utmost importance and is observed at all times.

We respect the individual's right to make a complaint and will ensure that they are in no way discriminated against as a result of raising their concerns.

In the unfortunate event that you wish to make a complaint, please speak to a member of staff at reception at the earliest possible occasion. You will then be directed to our practice manager who oversees all our complaint handling procedures.

Complaints can be made verbally, over the phone or via email.

Our contact details are:

Tel- 029 2280 4738

Complaints made to the companies Group Manager Emily Brown- JTPDLtd@gmail.com

In writing-

FAO-

Emily Brown

Astro Dental

Morgan Street

Llanbradach

Caerphilly

CF83 3LW

An acknowledgement of your complaint will be made within two working days of it being received.

At this point, a brief history of your complaint will be taken. Usually, some time will then be needed to investigate the complaint.

You should let our manager know if you do not want the treating dentist to be informed or involved at this stage.

We aim to resolve all complaints within ten working days from their receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay.

You will then be contacted and given details of the findings of our investigation into the complaint and invited to attend a meeting to discuss possible options for the resolution of the situation. Although we strive to provide satisfactory resolution for all complaints at the local level, if at this point you are not satisfied with the outcome of our complaint's procedure, you should contact one of the following bodies: -

ABHB Contact centre 01633 431666

ABHealth board Complaints- Puttingthingsright.ABHB@wales.nhs.uk

In writing

Chief Executive
Aneurin Bevan University Health Board
St Cadoc’s Hospital
Lodge Road
Caerleon
Newport

NP18 3XQ

The Public Service Ombudsman for Wales

03007900203

www.ombudsman-wales.org.uk

For Private treatment – The Dental Complaints Service

02082530800

www.dentalcomplaints.org.uk

Healthcare Inspectorate Wales

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ.

0300 062 8163

www.hiw.org.uk

Further information on dental complaints can be found on the General Dental Council website – www.gdc-uk.org

Privacy and Dignity

All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:

No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider

No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider

Patients are entitled to object to the use of their confidential information for any other purpose than their care

The duty of confidentiality to deceased patients is treated in the same way as that of living patients

The rules of disclosure are strictly followed every time information is passed on to another person or organisation.

To ensure patients dignity is protected, we try to implement our equality and diversity policy by: -

Providing patient information in a variety of languages, if required

Having translation services available for patients who need this

Providing services that are accessible to patients with disabilities

Ensuring that care of individuals is planned with their specific needs at the centre

Tackling oral health inequalities through positive promotion and care

Involving patient groups and individuals in the design of our service

Responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with

Ensuring that we join up with services involved with the care of patients with medical and social care needs.

Date Statement of Purpose written

04/04/2023

Author

J Torofdar

Statement of purpose reviews

Date Statement of Purpose reviewed	13/11/2024
Reviewed by	Emily brown/Jamil Torofdar
Reviewed by	Emily Brown 24/09/2024
Reviewed By	Emily Brown 09/05/2025
Reviewed by	EB/ JT 23/07/2025
Reviewed by	EB 01/09/2025
Date HIW notified of changes	22/04/2025