Warranty

Indigenous Wheel Co. offers a limited one year warranty on craftsmanship for all “Stock Builds” and “Premium Carbon Builds” for the original owner of the wheels only. This warranty covers the craftsmanship of the wheels. All original manufacturer warranties on rims, hubs, spokes and nipples will be honored, providing manufacturer continuity.

The One-Year Craftsmanship Warranty does NOT cover the following items:

All wheelsets that are handmade to order will be sold with the following:

If no originally-provided spokes are returned to IWC when a repair is requested, additional spokes will be ordered and charged to the customer. The customer will forfeit all guarantees of the wheel(s) if another shop is to service them. 

Wheels made to order by Indigenous Wheel Co are non-returnable as they are built to the customer’s requested specifications (with wheelbuilder input and approval). However, all efforts will be made to ensure customer satisfaction with any wheel built to order by Indigenous Wheel Co.

 

Warranty claims:  Owners are responsible for returning wheels to Indigenous Wheel Co. for evaluation prior to Indigenous Wheel Co honoring a warranty repair or rebuild. Please contact us to discuss and arrange a possible warranty return situation.

Wheelset Shipping

Shipping of wheels will be exclusively through Bikeflights.com and their respective Terms & Conditions for shipping policies.  A declared value of at least $500 will be used for every wheel or wheelset to insure a delivery confirmation signature requirement from the buyers household or requested delivery address.