Indigenous Wheel Co. LLC offers a limited 2 year warranty on craftsmanship for all “Stock Builds” and “Premium Carbon Builds” for the original owner of the wheels only. This warranty covers the craftsmanship of the wheels. All manufacturer's original warranties on rims, hubs, spokes and nipples will be honored so long as possible.
All wheelsets that are handmade to order will be sold with the following:
If no originally-provided spokes are returned to IWC when a repair is requested, additional spokes will be ordered and charged accordingly. The customer will forfeit all guarantees of the wheel if another shop is to service them.
Wheels made to order by Indigenous Wheel Co are non-returnable as they are built to the customer’s requested specifications (with mechanic input and approval). However, all efforts will be made to ensure customer satisfaction with any wheel.
Warranty does NOT cover the following items:
Warranty claims: Owners are responsible for returning wheels to Indigenous Wheel Co. LLC for evaluation prior to honoring a warranty repair or rebuild. Wheels must be stripped of tires, cassette and other items prior to return. Please contact us to discuss and arrange a possible warranty return situation.
Shipping of wheels will be taken care of Bikeflights.com and their respective Terms & Conditions for shipping policies.
A declared value of at least $500 will be used for every and all wheels or wheelsets to insure a delivery confirmation signature from the buyers household.