Tickets

What are the different ticket types?

VIP - Premium visibility

Zone A - Great visibility

Zone B - Good visibility

Zone C (Standing) - Good visibility, standing room only

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my carer/caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.

Are refunds allowed?

No refunds are allowed unless a flexible cancellation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

Venue information

Where is the experience taking place?

Sony Hall: 235 W 46th St, New York, NY 10036

Is there food served?

Food and beverages will be available for purchase. No outside food or drink is permitted.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes

Is there parking available?

Sony Hall offers validated discounted parking at Meyers Garage a couple blocks away (146 W 44th St) – please inform the garage upon arrival and bring your Meyers Garage ticket to the box office to receive a sticker for validation.