Sometimes Overdue Notices don’t get sent.  To see what overdue notices are getting bounced back out of emails follow these steps.

  1. Click back office
  2. Click Job Manager

Once in the Job Manager, click on an email report that has ran this week.

You will get one of two possible screens.  

Choice #1

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In this case, none of the students in this class had an overdue book--so no emails ran anyway.

If you get this report then you will not have anything you need to do at this time.

Choice #2

In this report, 14 notices were attempted, but one notice could not be sent, it was skipped because the patron had no email address on file.

In this case we should print Anthony’s note by clicking on skipped/failed notices.

In this case if we click on the blue words Skipped/Failed Notices we should get a download of Anthony’s overdue note.  

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Please send home with a small note on the top that says something to the effect of--In order to conserve paper the library will be sending home overdue notices through email instead of on paper.  Please return this note with an email address that we can enter into our system for notices. Thanks!

This is NOT something you need to do each week, but it would be nice to do monthly.  I would suggest doing this at the end of the month (~30th) and then mid-month (~15th) print and send home overdue notices on paper for anyone who has a book more than 7-15 days overdue.

        I will make a note in my own calendar to reflect this and send you a reminder.

Just a note--if you print overdues make sure that the book itself is still overdue!  For example, if your automatic reports run on Monday and you are looking at the skipped notices on Wednesday you will want to make sure that the book hasn’t been returned in the meanwhile.