Tickets
What are the different ticket types?
Premium (Best Visibility)
Zone A (Excellent Visibility)
Zone B (Good Visibility)
Zone C (Fair Visibility)
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FLEX ticket text - Several IDs being tested
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
All Saints The Old Chapel, 22 Darley Rd, Eastbourne BN20 7GE
How do I get to the venue?
All Saints The Old Chapel is situated in the west of Eastbourne in the Meads area. The venue is easily accessible by public transport and by car with car parking on site and on the roads surrounding the venue. It is a short walk from Eastbourne Railway Station and has regular bus links. For those driving, there is easy access to the A27.
Is there food served?
Food and drink will not be served at the venue.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
The All Saints Old Chapel is fully accessible on all floors. Please contact us directly at hello@feverup.com if you need any personalised assistance.
Is there parking available?
There is both parking and disabled parking on-site