AshevilleRelief.org
Open, crowdsourced, vetted info by people on the ground for people on the ground
Submit new info on the website or by email: submit@ashevillerelief.org
As of Monday Oct. 21, the City of Asheville no longer has a curfew
Community Concern Notice: As water pressure is restored to parts of Western North Carolina, please be advised that tap water may not be safe for any use. If the water shows any unusual, chemical, or oily smell, taste, or texture, consider disposing of it and continue using bottled water. Check your local authorities for the status of your tap water and consider continuing to filter and boil all tap water intended for drinking, cooking, and washing until further notice. For more information on mud and water safety practices, visit this crowdsourced document.
Animals and Animal Transport | Child Care & Supplies | Communication | Debris & Repairs | Disaster Assistance | Electricity | Healthcare | Hubs - General Distribution | Mental Health | Shelter & Temp Housing | Transportation | Translators | Trash | Water, Showers & Laundry
Donation Opportunities | Mutual Aid | Volunteering Opportunities
As water pressure begins to be restored to parts of Asheville, please keep in mind that running water is NOT necessarily safe at this time. Exercise caution with any use. Continue filtering and boiling all water, and avoid washing, cooking, or drinking water that has an unusual, chemical, or oily smell, taste, or feel. 10/17
For more information on mud and water safety practices, visit this crowdsourced document.
BLACK MOUNTAIN–Town of Black Mountain water is now under a boil water notice, meaning after vigorously boiling for 1 minute, this water can be used for drinking, cooking, and more. (changed 10/18)
ASHEVILLE WATER SYSTEM NOTICE (current as of 10/30)
Official City of Asheville Frequently Asked Questions about water: click here for link
Water Service Restoration
Some customers who are very close to the North Fork Water Treatment facility in Lake Eden and Swannanoa have seen water service return. Water Resources is in the process of expanding service to Haw Creek and parts of Fairview. It is of utmost importance to note: This water IS NOT SAFE for drinking from the tap. Water must be vigorously boiled for at least one minute before consumption. The water is safe for laundry, showering (do not swallow water while showering), handwashing, washing dishes and flushing toilets. Service will return slowly and incrementally, moving in a generally westward direction from North Fork toward Asheville.
What to do before water service returns:
What to do when your water service returns
𝗪𝗵𝘆 𝗮𝗿𝗲 𝘁𝗵𝗲𝘀𝗲 𝘀𝘁𝗲𝗽𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁? Newly available water will contain more sediment than usual. These steps will allow sediment to flow freely out of the water system and prevent it from collecting where it shouldn’t, such as in your aerator and in appliances. Turning off your ice maker ensures that you will not ingest water that is not yet safe to consume.
The City of Asheville is not assessing late fees for water bills, sending delinquent notices, creating new bills, or doing any cuts-offs for non-payment at this time. We are still accepting payments online, IVR, and by mail for anyone that is trying to pay an existing bill. Please contact customer service at 828-251-1122 if you have billing concerns.
If you get in contact with your loved one, please get back in touch with the search and rescue/wellness check resources where you made the request so we can put our efforts towards folks who are still missing or separated from their families.
Urban Search and Rescue or “USAR” teams are continuing their work in Buncombe County. To report a missing loved one in the Asheville city limits, call Asheville Police Department at 828-252-1110. In the County, call the non-emergency line at 828-250-6670 to start that report. For emergencies, always call 911.
Know Your Rights: Renter Information – Pisgah Legal Housing Attorney David Bartholomew shared important information about the rights of renters with Blue Ridge Public Radio yesterday.
If tenants are confused about their rights or suspect that a landlord may be taking illegal actions against them, Pisgah Legal Services can be contacted online@pisgahlegal.org or 828-253-0406.
FIRE DEPARTMENT STATEMENT The fire department has confirmed that mud has hazmat toxins in it. You must wear gloves and masks! Be careful-not a good time to need the hospital. SMART to assume mud in the entire area is affected. Until state environmental regulators conduct thorough tests, assume every possible contaminant.
PROTECTIVE CLOTHING: Avoid ANY exposure to skin and eyes (waterproof gloves, safety goggles, water-resistant clothing + no gaps for mud to get under, and rubber boots),
MASKS: Use an air-purifying respirator (chemical cartridge/gas mask respirator, PAPR, SCBA) to prevent illness and injury. If these masks are inaccessible, the next best protection is a well-fitted, over-the-head n95 (ex. 3M Aura). While it does not protect against hazardous chemicals, it is effective protection against airborne viruses, mold, and dust inhalation. 10/3 (From Hall Fletcher Neighborhood listserv & Discord)
If you have no power and the temperatures are dropping, here are some cold-weather tips to keep you warm and safe:
𝗪𝗵𝗮𝘁 𝗡𝗢𝗧 𝘁𝗼 𝗗𝗼:
If you have questions about safe heating practices, please call or visit your local fire department.
Same-day registration means that during early voting you can register and vote on the same day. See Board of Elections: Same-day Registration:
Eligible individuals who reside in a county but are not yet registered to vote there may register during the in-person early voting period. After registering, the newly registered voter can immediately vote at that same site. This process is called “same-day registration.”
Note that there are some restrictions on same-day registration. These include proof of residency and a requirement that you must have resided in the county where you are registering for at least 30 days before election day. See the above link (Board of Elections: Same-day Registration) for details.
Photo ID: you will be asked to show a photo ID to vote this year. See Board of Elections: Voter ID for more information. If you need a photo ID for voting you can get one for free at the Board of Elections office.
If you lost your photo ID due to Helene, there’s a Photo ID Exception Form for victims of natural disasters. See this page for more.
Early voting hours and locations: see the Board of Elections early voting page.
Additional info: see Board of Elections: Voters Affected by Helene and Buncombe County Board of Elections Approves Modified Early Voting Plan.
If you would like to volunteer to help with this project, please join us on Discord. We are always looking for writers, developers, and open communications.
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