Last Updated: February 10th, 2021
Si usted quiere revisar nuestra Guía de Recursos en Español, por favor vaya a este sitio.
Child Care:
- Grandparent or Close Relative Caregiver Resources
- Contact KinCare at Legal Helpline at (202) 505-5803 if you have questions about custody or benefits.
- DC Diaper Bank - see this site for updated information. Provides diapers and wipes through distribution hubs at the following partner organizations (more locations listed on site):
- Call (202) 561-8587 or (202) 265-2400 for more information about diaper delivery.
- Delivery service only, no distribution site.
- Location: 3942 Alabama Ave SE
- Hours:
- 1st, 2nd, and 4th Tuesday of each month: 9:30am-12:30pm
- 3rd Sunday of each month: 9:30am-12:30pm
- Must bring: proof of child’s DOB (birth certificate, insurance card,
- Location: 2375 Elvans Rd SE
- Hours: Mondays and Fridays, 11am-2pm
- Must bring: proof of child’s date of birth
- Location: 640 Anacostia Ave Ne
- Hours: Tuesdays and Thursdays, 10am-2pm
- Must bring: proof of child’s date of birth
- Meridian Hill Park (Entrance: 15th & Chapin St NW): Tuesdays, 2pm-3pm
- Cardozo High SChool (13th & Chapin St NW):
Thursdays, 2pm-3pm
- Please see information on Diaper Hubs for sites in Maryland and Virginia.
Consumer Issues:
Domestic Violence Support:
- If you have questions regarding ongoing legal proceedings, please see their Legal FAQ page.
- Fill out the enrollment form here.
- Community Family Life Services’ FInancial Literacy Housing Program
- For women who have been victims of domestic violence or trauma, or justice-involved, can receive 12 months of rental assistance as they transition to permanent housing.
- Clients will also receive financial counseling and intensive case management.
- Contact Joanne Langevin at (202) 849-2302 or jlangevin@cflsdc.org for more information or to schedule an appointment.
- Or schedule an appointment through the virtual site.
Employment Services:
- If you are experiencing issues in receiving unemployment benefits, please call our intake line at (202) 628-1161. You can also submit an online request for legal assistance here.
- Department of Employment Services
- Unemployment Compensation: staff is on-hand to process unemployment claims and respond to questions. See more information here or call (202) 724-7000.
- Worker’s Compensation: staff is on-hand to process worker’s compensation claims and respond to questions. See more information here or call (202) 671-1000.
- National Employment Law Project - resource page to support workers
Financial Support:
- DMV Workers’ Resource Guide
- Restaurant Association Metropolitan Washington
- Educated Eats - scholarship program for those interested in the culinary and restaurant industries and pursuing additional education opportunities
- For more information, call 202-331-5990 or email educatedeats@ramw.org
Musicians - MusiCares offers financial support for workers in the music industry who have lost income due to canceled performances
- Please contact the below email address to request an application. Please explain your current need with your email.
- MusiCaresrelief@musicares.org
Food:
Partner Locations - at the bottom of this page, please select ‘Community Hub and Partner Locations’ for the most up-to-date information
- Manna Food Center - Food Distribution in Montgomery County
- Catholic Charities Spanish Catholic Center
- Every Wednesday starting at 10AM until supplies run out
- Location: 1625 Park Rd NW
- Call 202-996-0690 for more information
Food Delivery for Homebound Folks (please see ‘Mutual Aid’ as well)
- For anyone who is unable to leave their houses during the crisis, call (888) 349-8323 to receive assistance.
Free Meals and Soup Kitchens
- Martha’s Table - please see this page for updates on grab-and-go services at school sites under ‘Joyful Food Markets’
- 2375 Elvans Rd SE: Monday-Friday, 11am-4pm, Saturdays, 10am-2pm
- 1474 Columbia Rd NW: Monday-Friday, 11am-4pm
- McKenna’s Wagon - premade food for the homeless DAILY
- New Jersey Ave and I St NE, 5:15pm-5:40pm
- 15th and I St NW, 5:50pm
- Call (202)-328-6608 for more information
- Day Centers and Meal Sites - please see this document for up-to-date information
- Restaurants and Cafes
- Ebenezers Coffeehouse @ 201 F St NE
Hours: 7 days a week, 1pm-3pm
- Location: 1247 First Street SE
- Call (202)-804-5678 for more information.
Free Meals for Families with Minors
- Online Food Delivery - SNAP participants can now get food delivered through the following retailers
- Households with students in pre-K to 12th grade receiving free meals at DC Public Schools or DC public charter schools are eligible to receive additional benefits to cover the cost of these meals.
- If your child already receives free or reduced-price school meals, your benefits will be mailed to you. If you are a SNAP and/or TANF participant, the benefit will be automatically applied to your EBT card.
- If your family is experiencing a change in income during this time, you may now be eligible to receive P-EBT. You can do this by:
- Applying for SNAP benefits by going to this site.
- Contacting your child’s school to complete a FARM application.
Healthcare:
- For information on eligibility and programs available, please see this brochure from the Department of Health Care Finance.
- DC Healthlink is now open for enrollment through January 31st, 2021.
- Call (855) 532-5465.
- Begin the enrollment process here.
- Nurse Lines by Insurance Company:
- AmeriHealth: (877) 759-6279
- Aetna: (800) 556-1555
- CareFirst: (800) 535-9700
- Kaiser Permanente: (800) 777-7904
- United: (866) 342-6892
Housing:
The Center for Disease Control (CDC) has issued a nationwide moratorium on residential evictions for nonpayment of rent. The moratorium took effect on September 4th 2020 and will be in place through December 31st 2020. You can use this tool to see if you qualify for the moratorium. It will also generate a letter you can send to your landlord.
If you are a tenant in need of advice, please call our Tenant Hotline at (202) 851-3388.
- If you are an individual in need of shelter, please call the Shelter Hotline at (202) 399-7093.
- If you are under 24 years old and in need of shelter, you can also call the Runaway and Homeless Youth Hotline at (202) 547-7777.
- If you are a family in need of shelter, please contact the Virginia Williams Family Resource Center at (202) 727-0366.
- If you have issues reaching someone at either of these sources, you can also call 311.
- If you have issues accessing shelter, please contact Washington Clinic for the Homeless at (202) 328-5500.
- Emergency Shelter
Open Day Centers - Please see this document for all updates on Day Center services and meal sites.
- Youth Drop-In Centers
- The Office of the Tenant Advocate can be contacted here or by calling (202) 719-6560.
Rental Assistance Programs:
- DC residents living at 40% of the Federal Poverty Limit may be eligible for assistance with up to 5 months of area’s fair market rate (as determined by HUD). If you have a disability or large household, the number of months increases to 7 months.
- There are six ERAP providers. Their information can be found here
- You can also request an appointment online here.
- Some providers are now accepting applications via email or drop off. Click here to access the application, then submit to one of the following:
- Catholic Charities – 2812 Pennsylvania Ave SE
- Salvation Army NW – 1434 Harvard St NW
- United Planning Organization – 2901 14 th St NW
- Housing Counseling Services – erap@housingetc.org
- Greater Washington Urban League – covidrent@gwul.org
- United Planning Organization – housingservices@upo.org
- DC residents with an income at or below 80% of Area Median Income
- Find out more about contacting providers here.
- You can receive 3 months of assistance up to $4250; assistance can be applied to months since the Public Health Emergency began (first eligible month: April 2020).
- You can request an appointment online here.
- You can submit an application here.
- All providers are now accepting applications via email. Click here to access the application, then submit to one of the following:
- Housing Counseling Services – chap@housingetc.org
- Greater Washington Urban League – covidrent@gwul.org
- United Planning Organization – housingservices@upo.org
- Intake for this program will begin on 1/15/2021
- Email Karen McNeal for more information at karen.mcneal@cc-dc.org
- Alexandria Housing Development Corporation is raising funds for residents of Alexandria facing displacement due to loss of income during COVID-19 public health emergency. Contact them here for support.
- Virginia Poverty Law Center’s COVID Response
Virginia Poverty Law Center: (804) 782-9438
Eviction Helpline: (833) 663-8428
Hygiene:
- So Others Might Eat - 71 O St NW or call (202) 797-8806
- Men’s Hours: 7am-9:30am
- Women’s Hours: 9:45am-11am
- Hygiene kits are also available
Medical Clinics and Services:
- If you are experiencing symptoms of COVID-19 or believe that you have been exposed to the virus, please call the Human Needs Referral Service Hotline at (888) 349-8323.
- Bread for the City
- Monday, Tuesday, Thursday: 8:30am-5pm
- Wednesday: 8:30am-7pm
- Friday: 8:30am-12pm
- Call (202) 386-7020 to make an appointment or for more information.
- Tuesday/Thursday, 1pm-3pm: COVID-19 Testing available
- Visit this page for COVID-19 FAQ.
- Visit this page for more information and resources on operations.
- Hours: 9am-5pm
- Pharmacy hours: 9:00am–5:00pm, free delivery available
- Senior Wellness Centers/After School Program: closed/canceled until further notice.
- WIC Program: participants should check email for further instruction or call (202) 232-6679.
- Whitman-Walker Health - call (202) 745-7000 for appointment information; you are urged to call before showing up in person.
- Harm Reduction Services
- Services: syringe exchange and Narcan distribution
- Contact:
- Tyrone Pinkney at (202) 253-5712
- Mark Robinson at (202) 699-1984
- HIPS - 906 H St NE (see here for a modified services update)
- For more information, call their hotline at (800) 676-4477.
Mental and Behavioral Health Services:
- Suicide Prevention Lifeline: (888) 793-4357
- DBH ‘Warm Line’ for DC residents wishing to speak with a trained professional about their stress and anxiety around COVID-19: (888) 493-4357
- Community Response Team for adults in crisis:
- (202) 673-6495
- (888) 793-4357
- Children and Adolescent Mobile Psychiatric Services (ChAMPS) for youth (age 6-21) in crisis: (202) 481-1440
- Assessment, counseling, and psychiatric evaluation at 35 K St NE from 8am-3:30pm
- Pharmacy open for uninsured residents at 35 K St NE from 8am-5pm
- Urgent Care Clinic in Moultrie Courthouse
- For Individuals in Recovery from Substance Abuse Disorder
- Connections App - free app to support folks in recovery
- Many AA meetings have moved to phone and video conferencing - please email help@aa-dc.org for more information.
Mutual Aid and Community Volunteering:
- Ward 1: (202) 681-9183
- Ward 2: (202) 688-5812
- Ward 3: (202) 556-1315
- Ward 4: (202) 681-3098
- Ward 5: (202) 643-7030
- Ward 6: (202) 683-9962
- Ward 7 & 8: (202) 630-0336
- Prince George’s County Mutual Aid
- Hotline Number: (301) 485-9033
- See this flyer for formerly incarcerated people and families
Public Benefits:
For more information on applying for public benefits during COVID-19, please see our Public Benefits Unit’s ‘How-To’ Guide.
If you are experiencing issues in receiving your public benefits, please call our intake line at (202) 628-1161. You can also submit an online request for legal assistance here.
For new applications for SNAP, TANF, Medicaid, Alliance or other public benefits, please go to DHS’ online portal or visit an open service center to pick up a blank application. Applicants can drop off completed applications for benefits at the following DHS service centers:
- 645 H St NE
- 1207 Taylor St NW
- 4049 South Capitol St SW
If you have additional questions, call (202) 727-5355.
New EBT cards will be mailed to most recipients. For individuals without a fixed mailing address, they will continue to be distributed from 1649 Good Hope Road SE. Hours of operation have been modified:
- Monday:7:30AM–4:45PM
- Wednesday:7:30AM–12PM
- Friday:7:30AM –4:45PM
If you are in need of a replacement EBT card, please call 888-304-9167. Please note, your replacement will not be immediately available.
You may soon be asked to recertify or complete interim certification for your public benefits if they had been waived between March and August 2020. For more information on this, please see this flyer.
These hours are subject to change. Please continue checking the DHS website for the most up-to-date information.
Resources for Undocumented Communities
- Ayuda - assistance with food, housing, crisis intervention, and emotional support from social workers.
- Call (202) 387-4848 for more information
For Undocumented Communities
- For Spanish-speaking Communities
- For the Ethiopian Community:
- Connect by calling(202) 726-0800 or emailing info@ethiopiancommunitydc.org
Senior Resources (60+):
Department of Aging and Community Living - (202) 724-5626
- Lunches provided by wellness centers have now shifted to delivery programs for current participants.
- If you do not usually access this service and would like to begin receiving meals, please call (202) 724-5626.
- Wellness centers are now closed.
- Meals on Wheels Programs - search here for more information.
- Grocery Store Senior Hours
- Aldi - Tuesdays, Thursdays, 8:30am - 9:30am
- Costco - Tuesdays-Thursdays: 8am - 9am
- Giant - Daily: 6am - 7am
- Harris Teeter - Monday, Thursday: 6am - 8am
- Designated ExpressLane Online Shopping Pickups: Thursday, 9am-2pmfor seniors
Online fee of $4.95 is waived
$5 delivery for seniors during these times
Services for Immunocompromised Individuals:
- Food & Friends - food delivery for immunocompromised and homebound individuals (referral is required)
- Damien Ministries - food pantry and social services for individuals living with HIV
- Special Grocery Store Hours
Supports for Individuals with Disabilities
Resources for folks who are deaf or hard of hearing
Tax and Stimulus Payment Assistance:
- For help with filing, please see our flyer here.
- Call (202) 577-7773 for more information
- If you or someone you know is incarcerated, they may be able to receive their stimulus check. Please see this page for more information.
Tech Assistance:
- Comcast Xfinity Programs - call 855-846-8376 for more information.
- Eligibility: live in an area where Comcast is available AND be eligible to receive certain public benefits, such as Medicaid, SNAP, SSI, TANF, LIHEAP, or WIC).
- Charter Spectrum Internet - for households with students enrolled in K-12 or university education, provides 2 months of free internet
- Call 844-488-8395 to enroll.
- Xfinity Hotspots - all WiFi Public Hotspots are open to everyone on ‘xfinitywifi’ networks.
- Access Digital Technology
- PC for People - sells refurbished computers and computer accessories at discounted prices
- Eligibility: your income must be below 200% of the Federal Poverty Level or you must be enrolled in an income-based public assistance program
- Please go to their site to place an order. Note: orders are currently backlogged.
- Accessing Public Computers
- Skyland Workforce Center - computer lab open to DC residents by appointment only
- Offers limited technical assistance on using zoom, completing online applications, submitting documents, etc. Can assist with anything else that may be considered a barrier to employment.
- Call (202) 793-2141 to make an appointment
- DC Tech Locator - find public computer access and tech training
- DC Public Libraries - 14 locations are currently open with limited computer access
- Computers can only be accessed for 45 minutes at a time; call the closest open branch to schedule an appointment
- List of open libraries and phone numbers:
- Anacostia - (202) 715-7707
- Bellevue - (202) 243-1185
- Benning - (202) 281-2583
- Capitol View - (202) 645-0755
- Cleveland Park - (202) 282-3080
- Francis Gregory - (202) 698-6373
- Mt. Pleasant - (202) 671-3121
- Northeast - (202) 698-0058
- Petworth - (202) 243-1188
- Shaw - (202) 747-1288
- Shepherd Park - (202) 541-6100
- Tenley-Friendship - (202) 727-1488
- West End - (202) 724-8707
- Woodridge - (202) 541-6226
- Lifeline Program - free cell phones for participants of SNAP, Medicaid, SSI, Housing Choice Voucher Program, Veteran’s Pensions, or Survivor Benefits
- Accessing Remote Court Hearings
- DC Courts have set up remote hearing sites across the city.
- Hours: Monday - Friday, 8:30am - 4:30pm
- Locations
- 1215 South Capitol St SW
- 1110 V St SE
- 118 Q St NE
- 920 Rhode Island Ave NE
- 2000 14th St NW, 2nd Floor Community Room
Testing for COVID-19:
- See here for a list of free, public, walk-up testing sites.
- To save time in line, first visit coronavirus.dc.gov/register to create a profile from your smartphone, tablet or computer.
- English Hotline: (855) 363-0333
- English and Spanish Hotline: (844) 796-2797
- Open Tuesdays and Thursdays, 1pm-3pm
- Available to anyone with barriers to accessing healthcare
- Howard University’s Benning Road Center
- Sign up for appointment by calling (202) 865-2119 option 3
- Appointments available Tuesdays and Thursdays, 10am-2pm (appointment necessary; prescription is not)
- Locations: 4414 Benning Rd NE Ste 2400
- Testing at Whitman-Walker
- Call 202-745-7000 to schedule a same-day or next-day appointment.
- Locations:
- 1525 14th Street NW Health Center:
Monday, Wednesday: 9am-5pm
Friday: 9am-12:30pm
- Max Robinson Center - 2301 Martin Luther King, Jr. Avenue SE Tuesday, Thursday: 9am–5pm
- Call 1-855-363-0333 to make an appointment.
- Location: 200 L Street SE.
Utility Assistance
- You may qualify for up to $2000 of one-time assistance with an unpaid water bill
- To access: apply for any the Customer Assistance Program
- Department of Energy and Environment
- Up to $475/year on electric bill ($300/year if heat is not electric) through Residential Assistance Discount (RAD)
- Up to $276 during the winter on gas bill through Residential Essential Services (RES)
- Water Assistance
- Over $400/year on water and sewer bill through Customer Assistance Program (CAP)
- Recommend: Call 311 and dial 4. Explain to the representative that you are seeking assistance with utility payment. You will receive an application in the mail from the Department of Energy and Environment. Once completed, it should be mailed to the following address:
Attn: Energy Assistance
1200 First St NE , 5th Floor
Washington, DC 20002
- Application is also available here.
- Required supporting documents:
- Copy of ID
- Copy of SS card
- Proof of income
- Utility disconnect notice or proof of disconnection
- Households may receive between $250 and $1800 of assistance towards their electric bill. Amount varies based on household size, household income, heating source, and type of dwelling.
- How to apply:
- Recommend: Call 311 and dial 4. Explain to the representative that you are seeking assistance with utility payment. You will receive an application in the mail from the Department of Energy and Environment. Once completed, it should be mailed to the following address:
Attn: Energy Assistance
1200 Taylor St NE
Washington, DC 20002
- Application is also available here.
- Required supporting documents:
- Copy of ID
- Copy of SS card
- Proof of income
- Recent utility bills
Vaccination Information
- Pre-register for your vaccine appointment here.
- You can also pre-register by calling (855) 363-0333.
- If you are deaf or hard of hearing, diall 711 or TTY for assistance.
- For more information, please see the Mayor’s website.
Veterans’ Programs
- VetsRide Program: eligible veterans will receive 10 private ride vouchers from DC Mayor’s Office of Veteran Affairs for transportation to health and housing appointments, food distribution sites, grocery stories, education, and employment.
- Enroll by calling (202) 724-4010, Monday-Thursday from 10am-4pm
Other questions:
- General Questions: coronavirus@dc.gov
- DC Department of Human Services Questions: dhs.covid19@dc.gov
Other COVID-19 Toolkits:
