We have a screen in the office but will require clients to step out of the office as we come and go. Any dropping off & collection of pets will be done outside.

We will clean & properly sanitize the credit card terminal and any other surfaces after every use.

We believe it will be safe to hand over pets at arms length for a few seconds outside but if concerned we can use the gates as a barrier which clients can open whilst we stand back.

We are considering a system where the leads can be secured but a little concerned if the dogs were to twist and turn even if only for a few seconds.

We will use gloves & frequently disinfected but would be advised to wash leads on returning home & of course hands washed frequently.

Any bedding should be cleaned at a high temperature.

Our cancellation fees are under review considering the new enforced lock down

If you are a healthcare worker or financially impacted by the coronavirus outbreak we will not charge a cancellation fee.

Coronavirus & Cancellations

We are really sorry that you are no doubt suffering from the loss of a well deserved holiday. You may also have lost some or all that you have paid for the holiday.

However it is with regret we will have to charge a cancellation fee in most cases where there has been short notice.

If you are personally suffering financially because your work is affected we will review this but please, please be honest as we need to try to continue to pay staff & operate.

There may be a flat 10% fee for those with 21 or less days notice.

Below does now not apply during the coronavirus outbreak

We have always had the same policy and been clearly stated in our T&Cs and the same note on the front page of the www has always been there. This is not something we have recently introduced but felt needed to highlight under the circumstances.

Our T&C’s list the scale of charge depending on much notice we have had.

E.g. 7 days notice or less and we reserve the right to charge 100% of the amount that would have been due. We are unlikely to do this but 80%-90% is a realistic possibility. The more notice we have, the lower the rate.

15-21                   : 20% of the total cost

7-14 Days            : 50% of the total cost

Less than 7 Days : 100% of the total cost

New: 22-31 Days : 10% of the total cost

If booked prior to 10/3/2020 the New 10% will not be applied.

Due to the new regulation brought in for 2018/19 we will NOT be able to pair dogs up from different households when inside the kennels. They can still run out with dogs from different homes & wherever possible will try to do this for those that enjoy company.  If from the same household they can share as normal.

Unfortunately due to this we had to raise prices significantly for individual dogs from

1st Feb 2019, We have kept multiple dogs at very similar levels so no extra increases over our usual annual review.

Any future increases should be at normal levels, usually around the inflation rate.

Even though boarding less dogs we will have the same, if not more (at quieter times) kennels in use & more work load with our exercising & rotation system so unable to cut cost to compensate.

I normally quote on request but as a guide daily rates from 1st Feb 2020 will be

£21.25 Cocker Spaniel

£21.90 Labrador

There is a 25% discount for two or 32% discount for three dogs from the same household sharing the same kennel.

Per day inc VAT.

We had a very positive inspection and delighted to be issued with a high grade licence.

Whilst we really appreciate clients offering letters of support & representation to DEFRA &/or Waverley Council regarding the pairing inside the kennels we feel this is unlikely to have any effect and may actually be negative. We know many are disappointed not being able to share.

Waverley who are not responsible for the introduction of the new rules have been very helpful & supportive but have also been burdened with the extra workload but ultimately responsible for carrying out DEFRA’s wishes.