Situation | Activity |
When the person speaks about the past. | Listen actively and show interest. Ask open-ended questions to encourage sharing of memories. |
When the person is confused or anxious. | Use calm and reassuring language. Validate their feelings by acknowledging their emotions without contradicting them. |
When the person repeats old stories. | Engage by asking details about the story, showing that you value their narrative and respect their reality. |
When the person is upset. | Reflect their emotions by saying things like "It sounds like you feel..." to show understanding and empathy. |
When planning daily activities. | Involve them in decisions by asking for their opinions on simple choices, validating their ability to contribute. |
Feil, N. (1982). The Validation Breakthrough: Simple Techniques for Communicating with People with Alzheimer's and Other Dementias. Health Professions Press.
You can download more Mental Health worksheets here.
Please note: There may be a more up-to-date and editable version of this worksheet available here which may be more suitable to present to clients if you are a therapist or to use in a classroom as a teacher or guidance counsellor.
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