Information and Technology Services Division

2013-2014 Strategic Plan

Submitted by:

Ed Clark, CIO & VP for Technology

Matt Clay, ACIO for Technology Consulting Services

Jude Higdon, ACIO for Academic Technology Services

Ted Johnson, ACIO for Web And Application Development

Bryan Schneider, ACIO for Campus Infrastructure Services

Mitch Wallerstedt, ACIO for Technology Customer Services

I. Background

 

The mission of Minnesota State University, Mankato’s Information and Technology Services (ITS) has been rewritten to realign its services and initiatives with those of the overall institution:

 

Information and Technology Services (ITS) positions Minnesota State University, Mankato as a leading institution in student outcomes, teaching, research, and service. We achieve this by building partnerships with our campus community, providing knowledgeable, high-quality and courteous services, and offering evidence-based, customer-focused, and innovative solutions to advance the university’s strategic goals.

The mission is informed by the core values of our ITS staff:

The core values of Information & Technology Services are communication, trust, reliability, integrity, and innovation.

 

To achieve this newly defined mission and realign its services, ITS has developed a five year Strategic Plan and reorganized its services and leadership structure. The ITS Strategic Plan will advance the goals of Minnesota State University, Mankato, as articulated and defined by the President. The plan will be assessed and evaluated each year and comprises five key elements that are core to the overall vision.

II. Five Elements of the IT Strategic Plan:

1. Student and Faculty Success: IT will be leveraged to enhance learning outcomes, improve retention, introduce new teaching models, and further our applied research mission.

2. Service and Process Improvement: IT will be leveraged to create more efficient campus business practices and improve services to MSU stakeholders.

3. Superlative Access to Data: MSU students, faculty and staff will have ubiquitous, high-speed, secure and reliable access to their data regardless of device or platform.

4. Professional and Effective Staff: MSU IT staff will be courteous and well-trained, familiar with state-of-the-art technologies and best practices, and provide best-in-class service and support.

5. Relationships, Partnerships, and Communication: MSU IT Services will build strong working relationships with MSU academic and business units; form strategic partnerships with industry and sister schools; and communicate effectively with campus stakeholders. This Element is foundational to the success of all ITS initiatives.

 

Graphical depiction of MSU’s Five-Element IT Strategy (June 2013)

 

 

 

III. Assessment Strategy

 

Completed/Ongoing:

  1. Gartner assessment (completed December 2012, see Appendix A)
  2. Customer surveys (delivered annually, see appendix B)
  3. Audits (Security assessment, ImageNow, see appendix C)
  4. College of Business external IT review (completed November 2012, see appendix D)

 

Upcoming/Planned:

  1. Service Assessment Process: (planned Fall 2013)
  1. Which strategic pillar(s) are advanced by the service (if any)?
  2. What is the relevancy score of the service (10=highly relevant, 5=average relevance, 1=slightly relevant)?
  3. Is the service sustainable (life-cycle, security, sustainable)<--fix this
  4. Can the service be outsourced (Yes/No)? If “Yes”:
  1. Provide effectiveness score (insourced vs. outsourced)
  2. Estimate cost (insourced vs. outsourced)
  1. How good is this service compared to best-in-class?
  2. How good is the staff that provides this service compared to best in class?

  1. COBIT/ITIL audit (planned Fall 2013)
  2. Peer review (MNSCU, national peers) (planned Spring 2014)
  3. Develop scorecards (completed Summer 2013 in Academic Technology)
  4. Continued adoption of best practice frameworks for data architecture, delivery, & security
  5. Continue implementation of ITIL best practice framework for IT Service Management
  6. Develop IT project management processes
  7. Incorporate established process improvement methodologies such as Theory of Constraints, Lean IT, and Six Sigma
  8. Define service performance targets (baselines)
  9. College of Science, Engineering, and Technology external IT review (planned Spring 2014)

 

 

IV. Governance, Consultation, and Communication

This strategic plan was shared with the following stakeholders and campus groups in the summer and fall of 2013:

In addition, this plan was presented at the following campus events:

The plan was finalized on 10/01/2013 and is available on the ITS website at http://mnsu.edu/its/about.html 

IV.  Services and Initiatives Completed in Prior Year 

(submitted to President Davenport and Lynn Akey, May 2013, see appendix E)

The ITS initiatives and goals completed in Academic Year 2012-2013 were presented to the President’s Cabinet and the Learning and Technology Roundtable in the Spring semester of 2013.

VI. Goals for the Coming Year (Organized by Strategic Elements)

A. Student and Faculty Success

 

 

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:  Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Jude Higdon (ACIO for Academic Technology Services)

                        Matthew Clay (ACIO for Technology Consulting)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Ted Johnson (ACIO for Applications Development & Web Services), in partnership with

        Lynn Akey (Director of Institutional Planning, Research, and Assessment)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

                Matt Clay (ACIO for Consulting Services)

Responsible:        Ted Johnson (ACIO for Applications Development & Web Services)

 

ASSESSMENT PLAN:


B. Service and Process Improvement

 

 

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Progress:  Project charter for process mapping and identification of improvement opportunities submitted to HR for feedback and approval.

Responsible:        Bryan Schneider (ACIO for Technical Services)

Progress: Developer hired. Started November 1st.

Review processes to automate after training and form projects. First anticipate areas ar HR, Graduate Studies and admissions.

Responsible:  Ed Clark (CIO)

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Progress:

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Progress:  

Responsible:        Matt Clay (ACIO for Consulting Services)

Progress: Joel Prybylla hired as IT Project Manager.

Responsible:        ITS Executive Council

Responsible:        ITS Executive Council

Responsible:        ITS Executive Council

Progress: In progress. Completion November 2013.

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Progress:  Surveys implemented and ongoing.

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Responsible:        ITS Executive Council

 

 

ASSESSMENT PLAN:


C. Superlative Access to Data

 

 

                Responsible:  Bryan Schneider (ACIO for Technology Services)

Responsible:  Bryan Schneider (ACIO for Technology Services)

        Responsible:  Bryan Schneider (ACIO for Technology Services)

[COMPLETED January 6, 2014]

Responsible: Bryan Schneider (ACIO for Technology Services)

[COMPLETED December 1, 2013]

Responsible:        Bryan Schneider (ACIO for Technology Services)

Morris Hall (10 switches) {COMPLETED November 2013]

Armstrong Hall and Wigley Administration [COMPLETED March 2014]

Academic Computer Center recable and replace switches

[COMPLETED January 6, 2014]

Responsible:  Bryan Schneider (ACIO for Technology Services)

Progress: MSU has received firewalls. Coordinating with MN.IT for replacement of border routers. [Installation May 2014]

Redundant fiber installation to redundant core [Spring 2014]

Responsible: Bryan Schneider (ACIO for Technology Services)

Progress: Contracts have arrived and are being reviewed. Installation after contracts have been signed by Verizon.[November 2013]

Phase 1 - 4G LTE in Julia Sears. [Summer 2014]

Phase 2 - All carriers in Preska Hall [Summer 2014]

HOLD - Verizon has proposed a new implementation plan.

                Responsible:  Bryan Schneider (ACIO for Technology Services)

Progress: Student mobile printing for MavPRINT ready for deployment [October 1, 2013]

Transitioning support to Customer Services/Communication  [April 2014]

Faculty/Staff solution evaluation and test [Summer 2014]

Responsible:  Bryan Schneider (ACIO for Technology Services)

Progress: Pilot Geography applications [HOLD - prioritization]

Pilot AutoDesk Suite [Awaiting department funding]

Create sustainable funding model and agreement [May 2014]

Responsible:  Bryan Schneider (ACIO for Technology Services)

Progress: Review services and business processes [April - May 2014]

Responsible:        Ed Clark (VP & CIO)

                Bryan Schneider (ACIO for Technology Services)

Progress: [COMPLETED December 2013]

Responsible:  Ted Johnson (ACIO for Applications Development & Web Services), in partnership with

Lynn Akey (Director of Institutional Planning, Research, and Assessment)

Bryan Schneider (ACIO for Technology Services)

                Progress: Developing Scope of Work.

                        Implementation anticipated April 2014.

 

 

ASSESSMENT PLAN:

D. Professional and Effective Staff

 

 

        Responsible:        ITS Executive Council

        Progress:  

Responsible:        ITS Executive Council

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Jude Higdon (ACIO for Academic Technology Services)

Matthew Clay (ACIO for Technology Consulting)

                        Progress:

Responsible:        ITS Executive Council

Educause 2013

Gartner Symposium 2013

MnSCU IT Conference 2014

Cisco Live! Conference 2014

MN Government Symposium

Kaltura Annual Conference

 

 

 

ASSESSMENT PLAN:

E. Relationships, Partnerships, and Communication

 

 

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Ted Johnson (ACIO for Applications Development & Web Services)

                        Progress:

Responsible:        Bryan Schneider (ACIO for Technical Services)

Progress: Completed and ongoing.

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Bryan Schneider (ACIO for Technical Services)

Ted Johnson (ACIO for Applications Development & Web Services)

                        Progress: Completed and ongoing.

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Responsible:        Mitch Wallerstedt (ACIO for Customer Services)

Ted Johnson (ACIO for Applications Development & Web Services)

                        Progress: Tier 2 Completed October 2013.

Responsible:        Ted Johnson (ACIO for Applications Development & Web Services)

                Jude Higdon (ACIO for Academic Technology Services)

                Matthew Clay (ACIO for Technology Consulting)

                Mitch Wallerstedt (ACIO for Customer Services)

Progress:

Responsible:        Ted Johnson (ACIO for Applications Development & Web Services)

                Jude Higdon (ACIO for Academic Technology Services)

                Matthew Clay (ACIO for Technology Consulting Services)

Responsible:        Ed Clark (VP & CIO)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

                Matthew Clay (ACIO for Technology Consulting Services)

Progress: Resource fair, ITS Technology Fair held September and October 2013.

Responsible:        Ed Clark (VP & CIO),

Ted Johnson (ACIO for Applications Development & Web Services)

Matthew Clay (ACIO for Consulting Services)

Responsible:        Ed Clark (VP & CIO)

                Matthew Clay (ACIO for Consulting Services)

Responsible:        Ed Clark (VP & CIO)

Responsible:        Matthew Clay (ACIO for Consulting Services)

Responsible:        Matthew Clay (ACIO for Consulting Services)

        Responsible:        Matthew Clay (ACIO for Consulting Services)

Responsible:        Jude Higdon (ACIO for Academic Technology Services)

Matthew Clay (ACIO for Consulting Services)

Responsible:   Jude Higdon (ACIO for Academic Technology

Services)in partnership with College of Business, Strategic Partnerships, and University Advancement.

Matthew Clay (ACIO for Technology Consulting Services)

Responsible:        

        Responsible:        Matthew Clay (ACIO for Consulting Services)

                        Mitch Wallerstedt (ACIO for Customer Services)

                        Bryan Schneider (ACIO for Technology Services)

        Responsible:        Matthew Clay (ACIO for Consulting Services)

                        Mitch Wallerstedt (ACIO for Customer Services)

                        Bryan Schneider (ACIO for Technology Services)

 

 

ASSESSMENT PLAN: